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Reviews of La Quinta Inn & Suites by Wyndham Houston Galleria Area

2.5 out of 5
La Quinta Inn & Suites by Wyndham Houston Galleria Area
1625 West Loop S, Houston, TX

Reviews

7.6

Good

Rating 10 - Excellent. 460 out of 1171 reviews" "
Rating 8 - Good. 319 out of 1171 reviews" "
Rating 6 - Okay. 172 out of 1171 reviews" "
Rating 4 - Poor. 118 out of 1171 reviews" "
Rating 2 - Terrible. 102 out of 1171 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Cyrus

Travelled with family
Everything was average or below.
Stayed 1 night in May 2024

6/10 Okay

Cyrus

Travelled with family
Disliked: Property conditions & facilities
Toilet was leaking, ceiling paint was piling off. At breakfast most items was not refilled.
Stayed 2 nights in May 2024

8/10 Good

THIERRY

Business traveller
Liked: Staff & service
The CARPET
Stayed 2 nights in May 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

2/10 Terrible

Vincent, San Antonio

Disliked: Cleanliness
Dirty!
Stayed 1 night in Feb 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

10/10 Excellent

Brenda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service on this hard times (tornado)
Stayed 1 night in May 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

4/10 Poor

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I truly could not believe the number of stains on the carpet down the hallway to the rooms on the ground floor. There was a huge stain right by our door that looks like it could’ve been from vomit. The carpet was so dirty in our room, my feet were sticky just from walking on it. The door at the end of the hallway that led outside was not locked and would open from the outside without a room key. The only positive thing I had to say was the front desk employees were very nice and welcoming, and the breakfast buffet was decent
Stayed 1 night in May 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

4/10 Poor

Javier

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The locations is great but the premises are pretty old and smells bad
Stayed 4 nights in May 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

8/10 Good

Alejandro

Travelled with family and small children
Liked: Cleanliness, amenities
The free breakfast was good.
Stayed 1 night in May 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

2/10 Terrible

Deborah

Liked: Staff & service
Disliked: Property conditions & facilities
The the facility had an awful smell, dirty and moldy-smelling carpets, and served not desirable breakfast. Microwave and refrigerator from the 70s or 80s? Common! The AC had years and years of dirt on its vents. I spent the night in darkness because they had no backup generator! The hotel is in dire need of a renovation. Staying in a motel would have been better than what I experienced. The staff were courteous and that’s the only good thing about the hotel.
Stayed 3 nights in May 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities
great staff
Stayed 3 nights in Mar 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

8/10 Good

Keith

Liked: Staff & service
Disliked: Amenities
Location
Stayed 2 nights in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

10/10 Excellent

kirill

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

4/10 Poor

Madonna

Travelled with family, Business traveller
Disliked: Staff & service
Upon check in I was given a key to an occupied room and walked into a fully habited room. Then the second day neither of my card keys worked so I had to go get them resolved. Hotel need upkeeping on wallpaper and painting, doors that were really damaged, oh and I saw a roach on the hall wall.
Stayed 2 nights in May 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

10/10 Excellent

Tahira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

4/10 Poor

Gordon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it was cheap, the door locks did not work. There was black mold everywhere and carpets were all filthy. The staff was apathetic pool and hot tub did not work and they didn’t care more.
Stayed 3 nights in May 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

10/10 Excellent

Narayanan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and nice breakfast. Stay was good
Stayed 2 nights in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

10/10 Excellent

Shelina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, great location
Stayed 2 nights in May 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

8/10 Good

Tayyab

Travelled with partner
Disliked: Staff & service
nice Quiet corner property among the very busy Galleria area.very reasoable daily charges.
Stayed 1 night in May 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

4/10 Poor

Linda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing is being done to improve the property. When the owner invests money into the property it is going down quickly! Lisa and Jose are great employees. Management needs to demand more money from the owner or quit! I’m not ever staying there again!
Stayed 1 night in May 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

2/10 Terrible

Linda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel has gone downhill! Not enough staff and the carpets and filthy. No backup generator to provide air condition, lightning or elevator. All exterior doors were unlocked and no hot water! I’ve stayed there in the past and will never recommend this property! I was hoping they would improve! The employees are not paid enough and no money is being provided for improving the property. Lisa at the front desk and maintenance man Jose are hard working people and helpful. Only good thing I have to say .
Stayed 1 night in May 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

6/10 Okay

Linda

Liked: Staff & service
Disliked: Cleanliness
They are trying their best to improve conditions and need more funding from the property owner. The staff is amiable and willing to help you with your stay. Lisa is knowledgeable and works diligently to create a safe and comfortable environment. The maintenance crew works nonstop, and housekeeping does a great job. Linda D
Stayed 4 nights in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

10/10 Excellent

Markus

Stayed 1 night in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super great. They did a outstanding job in every ways.
Stayed 2 nights in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

8/10 Good

Joel

Stayed 1 night in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been staying here on my monthly Houston visits for five years, and it's consistently great. The staff is incredible, and you can find a better deal in this area for a good, dependable hotel.
Stayed 2 nights in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

10/10 Excellent

darun

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 2 nights in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

4/10 Poor

Ricardo

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
room carpet very dirty, I put my son on the floor of the room when we went out I had to change his clothes because they are black with dirt
Stayed 2 nights in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

6/10 Okay

Ricky

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It looked Denny but it was ok
Stayed 2 nights in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

2/10 Terrible

Cody

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Driver was not nice
Stayed 1 night in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

8/10 Good

R. Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Staff was very professional. Rooms were clean and well taken care of. Only issue was that the breakfast set-up was poorly layed out and often there was no sausage and eggs were cold.
Stayed 4 nights in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

8/10 Good

Jumanah

Travelled with family
Liked: Amenities
Close and convenient. Great rate. Easy check in and out. Safe. Clean but very outdated. Breakfast not bad.
Stayed 1 night in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

2/10 Terrible

Simple

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude. We were 5 people of family booke 2 separate rooms 1 room toilet was clogged upon checkin request to change room noone help it was told come in lobby down use those bathroom no even changed our room next day 3 pm plumber come fixed issue and next our second room was serviced. It was terrible staying.
Stayed 2 nights in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

8/10 Good

Michael, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Good location to the Memorial area.
Stayed 4 nights in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

10/10 Excellent

Liudmila

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is amazing
Stayed 5 nights in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

8/10 Good

Susan

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

8/10 Good

Linda

Liked: Staff & service
Disliked: Cleanliness
Employees are very helpful and considerate
Stayed 3 nights in Mar 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

8/10 Good

Valerie

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
There was black mold in the bathrooms and the noise from the freeway was horrible! we asked for earplugs, they didn't have...the inside needs to be remodeled, very old.
Stayed 2 nights in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool looked like it hadn't been cleaned in weeks. The chairs were very dirty. If you are looking for relaxing look somewhere else.
Stayed 4 nights in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

6/10 Okay

Elvymond

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The rooms were clean and the staff were very nice! However, everything was very dated and you could tell that it's been a few decades since the lobby and hallways were updated. The entrance was also very obscured, with the signage being blocked by foliage. I had to loop back around the first time since it's on a 1 way.
Stayed 3 nights in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that the housekeeping staff was very helpful and they went above and beyond to help. Only two bad things were I had to go out for an hour when I wanted to check in. The manager of the place was the one that made me go for an hour and come back. You do have to keep your car locked. You should not leave anything behind because while I was there a car got broken into. It seems that they do not have security guards or cameras. It is located in a nice area but that doesn’t stop the crooks.over all for me it was a great experience because of the housekeeping staff thank you so much. They do have breakfast a plus.
Stayed 4 nights in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

10/10 Excellent

Rodriquez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and is in the heart of everything I wanted to do
Stayed 4 nights in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

2/10 Terrible

Lillian

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wet hallway carpets this place was disgusting
Stayed 1 night in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Kind service.
Stayed 2 nights in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

8/10 Good

Natalia

Stayed 2 nights in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

4/10 Poor

Nebojsa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Our room had the dirtiest rug I have ever seen. Discolorations and clearly visible soiled areas were everywhere. Windows were messy, with big white stains. The whole room had very unpleasant odor. Toiletries were minimal, probably the tiniest packages that could be found. I don't recommend.
Stayed 3 nights in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

10/10 Excellent

Derik

Stayed 4 nights in Mar 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

8/10 Good

Richard

Stayed 1 night in Apr 2024
Response from LQ Team on 25 May 2024
Thank you for your review.

2/10 Terrible

Wojciech, Izabelin C

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
xxx
Stayed 2 nights in Mar 2024
Response from LQ Team on 25 May 2024
Thank you for your review.