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Reviews of La Quinta Inn & Suites by Wyndham Houston Galleria Area

2.5 out of 5
La Quinta Inn & Suites by Wyndham Houston Galleria Area
1625 West Loop S, Houston, TX

Reviews

7.6

Good

Rating 10 - Excellent. 458 out of 1160 reviews" "
Rating 8 - Good. 319 out of 1160 reviews" "
Rating 6 - Okay. 169 out of 1160 reviews" "
Rating 4 - Poor. 116 out of 1160 reviews" "
Rating 2 - Terrible. 98 out of 1160 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Narayanan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and nice breakfast. Stay was good
Stayed 2 nights in Apr 2024

10/10 Excellent

Shelina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, great location
Stayed 2 nights in May 2024

8/10 Good

Tayyab

Travelled with partner
Disliked: Staff & service
nice Quiet corner property among the very busy Galleria area.very reasoable daily charges.
Stayed 1 night in May 2024

6/10 Okay

Linda

Liked: Staff & service
Disliked: Cleanliness
They are trying their best to improve conditions and need more funding from the property owner. The staff is amiable and willing to help you with your stay. Lisa is knowledgeable and works diligently to create a safe and comfortable environment. The maintenance crew works nonstop, and housekeeping does a great job. Linda D
Stayed 4 nights in Apr 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super great. They did a outstanding job in every ways.
Stayed 2 nights in Apr 2024

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been staying here on my monthly Houston visits for five years, and it's consistently great. The staff is incredible, and you can find a better deal in this area for a good, dependable hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

darun

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 2 nights in Apr 2024

4/10 Poor

Ricardo

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
room carpet very dirty, I put my son on the floor of the room when we went out I had to change his clothes because they are black with dirt
Stayed 2 nights in Apr 2024

6/10 Okay

Ricky

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It looked Denny but it was ok
Stayed 2 nights in Apr 2024

2/10 Terrible

Cody

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Driver was not nice
Stayed 1 night in Apr 2024

8/10 Good

R. Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Staff was very professional. Rooms were clean and well taken care of. Only issue was that the breakfast set-up was poorly layed out and often there was no sausage and eggs were cold.
Stayed 4 nights in Apr 2024

8/10 Good

Jumanah

Travelled with family
Liked: Amenities
Close and convenient. Great rate. Easy check in and out. Safe. Clean but very outdated. Breakfast not bad.
Stayed 1 night in Apr 2024

2/10 Terrible

Simple

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude. We were 5 people of family booke 2 separate rooms 1 room toilet was clogged upon checkin request to change room noone help it was told come in lobby down use those bathroom no even changed our room next day 3 pm plumber come fixed issue and next our second room was serviced. It was terrible staying.
Stayed 2 nights in Apr 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Michael, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Good location to the Memorial area.
Stayed 4 nights in Apr 2024

10/10 Excellent

Liudmila

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is amazing
Stayed 5 nights in Apr 2024

8/10 Good

Susan

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Linda

Liked: Staff & service
Disliked: Cleanliness
Employees are very helpful and considerate
Stayed 3 nights in Mar 2024

8/10 Good

Valerie

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
There was black mold in the bathrooms and the noise from the freeway was horrible! we asked for earplugs, they didn't have...the inside needs to be remodeled, very old.
Stayed 2 nights in Apr 2024

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool looked like it hadn't been cleaned in weeks. The chairs were very dirty. If you are looking for relaxing look somewhere else.
Stayed 4 nights in Apr 2024

6/10 Okay

Elvymond

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The rooms were clean and the staff were very nice! However, everything was very dated and you could tell that it's been a few decades since the lobby and hallways were updated. The entrance was also very obscured, with the signage being blocked by foliage. I had to loop back around the first time since it's on a 1 way.
Stayed 3 nights in Apr 2024

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that the housekeeping staff was very helpful and they went above and beyond to help. Only two bad things were I had to go out for an hour when I wanted to check in. The manager of the place was the one that made me go for an hour and come back. You do have to keep your car locked. You should not leave anything behind because while I was there a car got broken into. It seems that they do not have security guards or cameras. It is located in a nice area but that doesn’t stop the crooks.over all for me it was a great experience because of the housekeeping staff thank you so much. They do have breakfast a plus.
Stayed 4 nights in Apr 2024

10/10 Excellent

Rodriquez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and is in the heart of everything I wanted to do
Stayed 4 nights in Apr 2024

2/10 Terrible

Lillian

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wet hallway carpets this place was disgusting
Stayed 1 night in Apr 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Kind service.
Stayed 2 nights in Apr 2024

8/10 Good

Natalia

Stayed 2 nights in Apr 2024

4/10 Poor

Nebojsa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Our room had the dirtiest rug I have ever seen. Discolorations and clearly visible soiled areas were everywhere. Windows were messy, with big white stains. The whole room had very unpleasant odor. Toiletries were minimal, probably the tiniest packages that could be found. I don't recommend.
Stayed 3 nights in Apr 2024

10/10 Excellent

Derik

Stayed 4 nights in Mar 2024

8/10 Good

Richard

Stayed 1 night in Apr 2024

2/10 Terrible

Wojciech, Izabelin C

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
xxx
Stayed 2 nights in Mar 2024

10/10 Excellent

Alfonso

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property could use upgrades
Stayed 1 night in Apr 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

taranvir biancha

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms smell and are dirty
Stayed 3 nights in Mar 2024

10/10 Excellent

Kristela

Liked: Cleanliness, staff & service, property conditions & facilities
Its decent hotel
Stayed 1 night in Mar 2024

8/10 Good

Andres

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The room's AC had a leak and the carpet was wet. Room smelled like mold was setting in, musky.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Super close to galleria mall. Could be a bit cleaner talking about carpet. Other than that, nice location overall id probably stay again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn't able to get the wifi to work, but everything else was great.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lioudmila

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy check in. Great internet connections.
Stayed 1 night in Mar 2024

6/10 Okay

Chris

Stayed 1 night in Mar 2024

6/10 Okay

Elton

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Dated property
Stayed 1 night in Mar 2024

4/10 Poor

Linda

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Management definitely needs some help with funding to supply better products and services to the hotel. Their budget is very short floors are really old. The walls are all the tubs are old water is leaking and various places but these guys are doing their best to keep it running and working, seems to be in harmony, the guest that are not in harmony I’m tired. The water that has spilled over in my room is just made me real tired. I was hoping they would get it fixed two days ago but management left management with the maintenance guy came and looked at it and put a towel on it , but there’s some issues I just wanted to say my part very frustrating so anybody who has or knows of someone who wants to lease a high-rise unit in Houston to a single woman does not have a pet and I live by myself my oldest son from Austin will come to visit Maybe a week at a time and my youngest son lives here in River Oaks with my four beautiful grandchildren and I would like to get this on the road because I’m extremely depressed from staying in hotels for six months after being pushed out of the unit that I was leasing in 1403 because she had to have it back That’s what I have to regroup so I can maintenance fees are there I’m not gonna pay a $1500 magnet fee not my plan there’s cheaper ones all I want to say these test I haven’t been paying attention I want to get settled I have to get settled or I have to leave Houston would love to stay around young son, his wife, beautiful grandchildren and
Stayed 3 nights in Mar 2024

10/10 Excellent

Abigail F.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what I required, close to appointments, hard to locate from street level, could use “clear” signage. Still a good place to stay. 👍👍
Stayed 1 night in Mar 2024

10/10 Excellent

TRENICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is perfect
Stayed 1 night in Mar 2024
Response from LQ Team on 23 Mar 2024
Thank you for staying with us and taking the time to leave a review about your stay. We look forward to seeing you again.

6/10 Okay

Maria

Beds are too small (FULL size ) we wanted Queen size beds ,carpet on the floor was wet!! Tv too small as well!!
Stayed 2 nights in Mar 2024
Response from LQ Team on 23 Mar 2024
Thank you for providing your feedback regarding your recent stay. We apologize for any inconvenience caused by the size of the beds not meeting your expectations. We understand that preferences for bed sizes can vary among guests, and we regret any discomfort this may have caused.Additionally, we apologize for the wet carpet in your room and the smaller TV size. Your comments are important to us, and we will address these issues with our housekeeping and maintenance teams to ensure that such incidents are avoided in the future.If there's anything else we can do to improve your experience or if you have any further feedback, please don't hesitate to let us know. We appreciate your input, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future. Thank you for choosing to stay with us.

8/10 Good

Linda

Liked: Staff & service
The service was great and maintance is always available. The company needs to give these hard working employees a better operating budget.
Stayed 3 nights in Mar 2024
Response from LQ Team on 23 Mar 2024
Thank you for taking the time to share your feedback about your recent stay. We are pleased to hear that you had a positive experience with our service and that our maintenance team was readily available to assist you.Your suggestion regarding providing a better operating budget for our hard-working employees is noted, and we appreciate your insight. We will certainly take this into consideration as we strive to continually improve our services and amenities for our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please let us know. Your satisfaction is our priority.

4/10 Poor

Farah R

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Close to everything in a good area. Staff frequently not a front desk. Both nights no one could reset the hot tub. Room and elevator smelled weird. No one made our beds (maybe they didn't have turnover service) and no one took out our trash. It explains the rate compared to many hotels in the area.
Stayed 3 nights in Mar 2024
Response from LQ Team on 23 Mar 2024
Thank you for sharing your feedback about your recent stay. We're glad to hear that you appreciated the convenient location of our hotel.However, we apologize for the issues you encountered during your stay. Your comments about the availability of staff at the front desk, the hot tub not being reset, the unusual smells in the room and elevator, as well as the lack of housekeeping services are concerning and not reflective of our usual standards.We will address these issues with our team to ensure that such incidents are avoided in the future. Additionally, we will review our housekeeping policies and communication with guests to ensure that all services are provided as expected.We apologize for any inconvenience caused and appreciate your understanding. If there's anything else we can do to improve your experience or if you have any further feedback, please don't hesitate to let us know. Thank you for choosing to stay with us.

10/10 Excellent

joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Mar 2024
Response from LQ Team on 23 Mar 2024
Thank you for staying with us and taking the time to leave a review about your stay. We look forward to seeing you again.

10/10 Excellent

Elizabeth, Bay City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from LQ Team on 23 Mar 2024
Thank you for staying with us and taking the time to leave a review about your stay. We look forward to seeing you again.