Exterior

Reviews of Holiday Inn Express & Suites Houston NW - Cypress Grand Pky, an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 528 out of 757 reviews" "
Rating 8 - Good. 143 out of 757 reviews" "
Rating 6 - Okay. 30 out of 757 reviews" "
Rating 4 - Poor. 17 out of 757 reviews" "
Rating 2 - Terrible. 39 out of 757 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Gavin

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Trucks were broken into during my stay.
Stayed 1 night in May 2024
Response from GM on 6 May 2024
We are so sorry that happened. Although it is very rare it happened at this hotel, we wish we had more control over the situation.

10/10 Excellent

Jaimi

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean rooms
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
That's great! We are so happy you liked the hotel and staff. See you next time.

10/10 Excellent

Naushad, Quincy

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in Cypress. Walkable to outlet mall
Stayed 2 nights in Apr 2024
Response from GM on 25 Apr 2024
Great! We are so happy to hear that. We look forward to your next stay.

10/10 Excellent

Debra

Stayed 1 night in Apr 2024
Response from GM on 13 May 2024
Thank you!.

10/10 Excellent

Alondra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Thank you for staying with us.

10/10 Excellent

Tais

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Apr 2024
Response from GM on 16 Apr 2024
Thank you so much for staying with us.

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds for people with arthritis.
Stayed 3 nights in Apr 2024
Response from GM on 8 Apr 2024
Thank you for staying with us. We appreciate the feedback and so happy the beds were comfortable.

2/10 Terrible

Rene

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay at try Hilton in cypress Houston tx
Stayed 2 nights in Jan 2024
Response from GM on 8 Apr 2024
Thank you for the feedback. We are so sorry to hear you did not have a good experience. We would really like to know what happened. Did we have a chance to rectify the situation.

10/10 Excellent

Alfreeda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely one of my best travel experiences with a hotel from the registration, check in, location, service, staffing and the cleanliness of the property.
Stayed 4 nights in Mar 2024
Response from GM on 2 Apr 2024
Thank you for the great review. We appreciate the feedback.

6/10 Okay

Bipen

Stayed 1 night in Mar 2024
Response from GM on 19 Apr 2024
Thank you for the review. We are very interested why we did not get a 5 out of 5. Please reach out to us anytime to give us some specific feedback. Thank you.

6/10 Okay

Christopher

Liked: Staff & service
Property is difficult to notice from the access highway.
Stayed 1 night in Mar 2024
Response from GM on 27 Mar 2024
Thank you for the feedback. We are located 1/4 mile from the highway. It's quiet, but now you know where we are at.

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, breakfast is good
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Thank you for the review.

10/10 Excellent

Anita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 6 nights in Mar 2024
Response from GM on 22 Mar 2024
Thank you for taking the time to complete the review. We appreciate your feedback.

10/10 Excellent

IBRAHIM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Mar 2024
Response from GM on 19 Mar 2024
Thank you so much for the review.

10/10 Excellent

Dandi

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 15 Mar 2024
Thank you so much for staying with us.

10/10 Excellent

Mayela

Travelled with family
Super clean
Stayed 3 nights in Mar 2024
Response from GM on 13 Mar 2024
Thank you so much for staying with us.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Mar 2024
Response from GM on 11 Mar 2024
Thank you!

8/10 Good

mark

Stayed 1 night in Mar 2024
Response from GM on 22 Mar 2024
Thank you.

10/10 Excellent

Dimitri, Franklin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It‘s a nice and comfortable hotel with friendly and helpful staff. The room was spacious and clean. Gym has nice equipment and was always clean. Breakfast room was good, with enough space and tables were cleaned frequently. It was a pleasant stay. Definitely to recommend.
Stayed 3 nights in Feb 2024
Response from GM on 27 Feb 2024
Great Review! Thank you so much for taking the time to complete the survey.

10/10 Excellent

Rene

Loved staying
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Thak you so much. See you next time.

10/10 Excellent

Carla

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awesome! Extraordinarily clean and bright. Room was very comfortable. I had a 2-queen bed suite with sofa sleeper. I believe the manager on duty was Kyle. 2/15/2024.. He was very helpful and accommodating. Hopefully I’m getting his name right because he deserves credit for his professionalism and for the hospitality extended to us.
Stayed 1 night in Feb 2024
Response from GM on 20 Feb 2024
Thank you so much for the great review. We will pass on to Kyle for his impact on a great stay.

10/10 Excellent

Ezinne

Liked: Cleanliness, staff & service, property conditions & facilities
It is clean, easy to locate. Breakfast was great and coffee around the clock
Stayed 2 nights in Feb 2024
Response from GM on 19 Feb 2024
Awesome! We are so happy you liked the hotel. We make sure and have fresh coffee and hot water for tea.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfort away from home
Stayed 4 nights in Feb 2024
Response from GM on 19 Feb 2024
Thank you for the kind words. That means a lot to us. See you next time.

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximaty to shopping mall
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
The Premium Outlet Mall is a great place to shop for name brand discount items.

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 15 Feb 2024
Thank you for the business.

10/10 Excellent

Tamam

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and very clean
Stayed 2 nights in Feb 2024

10/10 Excellent

Catina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room.
This hotel serves a hot breakfast. Check out is not until 12:00. The bed was comfortable. The room was clean. The staff was friendly.
Stayed 1 night in Feb 2024
Response from GM on 13 Feb 2024
Thank you so much for the review.

10/10 Excellent

Mike

Comfortable, clean and friendly helpful staff
Stayed 2 nights in Feb 2024
Response from GM on 13 Feb 2024
Great. We are so happy you liked the hotel and service.

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 7 Feb 2024
Thank you for staying with us.

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was very friendly!
Stayed 1 night in Jan 2024
Response from GM on 5 Feb 2024
Great! We will pass on to the staff.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
I truly enjoyed my stay . It was a wonderful stay!
Stayed 3 nights in Jan 2024
Response from GM on 5 Feb 2024
Thank you for taking the time to complete a review.

10/10 Excellent

Rene

Very amazing place great breakfast n staff is very friendly will be back
Stayed 1 night in Jan 2024
Response from GM on 31 Jan 2024
Great to hear you will be back. We appreciate it.

10/10 Excellent

MARIA, MIAMI

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New Hotel. Staff was amazing
Stayed 1 night in Jan 2024
Response from GM on 31 Jan 2024
Thank you so much for the review.

10/10 Excellent

Madeline

Stayed 1 night in Jan 2024
Response from GM on 31 Jan 2024
Thank you for staying with us.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from GM on 30 Jan 2024
Thank you, Jorge! We appreciate you staying with us.

10/10 Excellent

yang

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 2 nights in Jan 2024
Response from GM on 29 Jan 2024
Thank you so much for staying with us. Please come again.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy stay. Rooms and common areas were clean and updated. Good breakfast to get day started.
Stayed 2 nights in Jan 2024
Response from HIE team on 28 Jan 2024
Good Morning Stephanie,Thank you for the opportunity to serve you, we are delighted that you enjoyed your stay.You can count on us to continue improving our facilities and attention to personal service.We hope to have another opportunity to serve you and your friends again real soon.

10/10 Excellent

Bacilio

Liked: Cleanliness
The location and good service
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Thank you for the feedback. Yes, we have a great location, but I am so happy you enjoyed the service as well.

10/10 Excellent

Fuad, YIWU

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was perfect
Stayed 3 nights in Jan 2024
Response from GM on 29 Jan 2024
Awesome!! Thank you for staying with us.

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
From beginning to end it was a good experience. The staff was extremely welcoming and friendly. Very clean!! Well lit parking lot and surroundings! Will definitely stay again!
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
WOW! We are so thrilled that you loved the hotel. We work very hard to make sure everything is clean and working properly. See you next time.

8/10 Good

THERESA M

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from HIE team on 22 Jan 2024
Good morning Theresa,Thank you for the opportunity to serve you and for taking the time to share your comments.We are thrilled that you enjoyed your stay and look forward to serving you again real soon.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Thank you.

10/10 Excellent

LaToya

Travelled with family
Liked: Amenities
Stayed here several times over the last few years when relocating for work. This time is by far the best and obviously under new management! Excellent improvement!
Stayed 1 night in Jan 2024
Response from HIE team on 17 Jan 2024
Dear Latoya,Thank you for the opportunity to serve you and for taking the to share your comments with us.We are grateful for your patronage and look forward to serving you again real soon.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean,quiet,comfortable,friendly staff,quick and easy reservation,safe environment. Food selection amazing!! Will definitely recommend and revisit soon!!
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Great feedback. Thank you so much for staying with us.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff!
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Thank you for the shout out!

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent services and very clean
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Thank you.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone goes out of their way to make you feel like a welcomed guest - a great hotel!
Stayed 5 nights in Jan 2024
Response from GM on 29 Jan 2024
We appreciate your business and look forward to your next stay.

10/10 Excellent

Donna, PFLUGERVILLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at the front desk was super nice and accommodating. He offered information we inquired about to continue our trip. The room was clean and beds, pillows were all very comfortable. My husband went down for breakfast but wasn’t impressed with the looks so he only on cereal.
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Thank you for the feedback. We do carry 4 four different fresh fruits, five yogurts, four milks 3 cereals, oatmeal, pancakes, cinnamons rolls, 3 egg, two meats, biscuits and gravy, 3 bagels, gluten free muffins, French toast, and breads. Please let us know what we can add.

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
Great place to stay, we were given early check in and the desk attendant was very friendly and helpful. The place very conveniently located by several places to eat, grocery store and shopping. It was very clean, and the beds were very comfortable- I would highly recommend this place
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Great review. We thank you from the bottom of our hearts for your feedback.

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Thank you.