All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 528 out of 757 reviews" "
10 - Excellent
528
Rating 8 - Good. 143 out of 757 reviews" "
8 - Good
143
Rating 6 - Okay. 30 out of 757 reviews" "
6 - Okay
30
Rating 4 - Poor. 17 out of 757 reviews" "
4 - Poor
17
Rating 2 - Terrible. 39 out of 757 reviews" "
2 - Terrible
39
9.2/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
4/10 Poor
Gavin
4 May 2024
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Trucks were broken into during my stay.
Gavin
Stayed 1 night in May 2024
Response from GM on 6 May 2024
We are so sorry that happened. Although it is very rare it happened at this hotel, we wish we had more control over the situation.
I will never stay at try Hilton in cypress Houston tx
Rene
Stayed 2 nights in Jan 2024
Response from GM on 8 Apr 2024
Thank you for the feedback. We are so sorry to hear you did not have a good experience. We would really like to know what happened. Did we have a chance to rectify the situation.
Absolutely one of my best travel experiences with a hotel from the registration, check in, location, service, staffing and the cleanliness of the property.
Alfreeda
Stayed 4 nights in Mar 2024
Response from GM on 2 Apr 2024
Thank you for the great review. We appreciate the feedback.
6/10 Okay
Bipen
30 Mar 2024
Bipen
Stayed 1 night in Mar 2024
Response from GM on 19 Apr 2024
Thank you for the review. We are very interested why we did not get a 5 out of 5. Please reach out to us anytime to give us some specific feedback. Thank you.
6/10 Okay
Christopher
27 Mar 2024
Liked: Staff & service
Property is difficult to notice from the access highway.
Christopher
Stayed 1 night in Mar 2024
Response from GM on 27 Mar 2024
Thank you for the feedback. We are located 1/4 mile from the highway. It's quiet, but now you know where we are at.
It‘s a nice and comfortable hotel with friendly and helpful staff. The room was spacious and clean. Gym has nice equipment and was always clean. Breakfast room was good, with enough space and tables were cleaned frequently. It was a pleasant stay. Definitely to recommend.
Dimitri
Stayed 3 nights in Feb 2024
Response from GM on 27 Feb 2024
Great Review! Thank you so much for taking the time to complete the survey.
This place was awesome! Extraordinarily clean and bright. Room was very comfortable. I had a 2-queen bed suite with sofa sleeper. I believe the manager on duty was Kyle. 2/15/2024.. He was very helpful and accommodating. Hopefully I’m getting his name right because he deserves credit for his professionalism and for the hospitality extended to us.
Carla
Stayed 1 night in Feb 2024
Response from GM on 20 Feb 2024
Thank you so much for the great review. We will pass on to Kyle for his impact on a great stay.
Very easy stay. Rooms and common areas were clean and updated. Good breakfast to get day started.
Stephanie
Stayed 2 nights in Jan 2024
Response from HIE team on 28 Jan 2024
Good Morning Stephanie,Thank you for the opportunity to serve you, we are delighted that you enjoyed your stay.You can count on us to continue improving our facilities and attention to personal service.We hope to have another opportunity to serve you and your friends again real soon.
10/10 Excellent
Bacilio
26 Jan 2024
Liked: Cleanliness
The location and good service
Bacilio
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Thank you for the feedback. Yes, we have a great location, but I am so happy you enjoyed the service as well.
From beginning to end it was a good experience. The staff was extremely welcoming and friendly. Very clean!! Well lit parking lot and surroundings! Will definitely stay again!
Debbie
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
WOW! We are so thrilled that you loved the hotel. We work very hard to make sure everything is clean and working properly. See you next time.
Good morning Theresa,Thank you for the opportunity to serve you and for taking the time to share your comments.We are thrilled that you enjoyed your stay and look forward to serving you again real soon.
Stayed here several times over the last few years when relocating for work. This time is by far the best and obviously under new management! Excellent improvement!
LaToya
Stayed 1 night in Jan 2024
Response from HIE team on 17 Jan 2024
Dear Latoya,Thank you for the opportunity to serve you and for taking the to share your comments with us.We are grateful for your patronage and look forward to serving you again real soon.
Very clean,quiet,comfortable,friendly staff,quick and easy reservation,safe environment. Food selection amazing!! Will definitely recommend and revisit soon!!
Linda
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Great feedback. Thank you so much for staying with us.
The gentleman at the front desk was super nice and accommodating. He offered information we inquired about to continue our trip. The room was clean and beds, pillows were all very comfortable. My husband went down for breakfast but wasn’t impressed with the looks so he only on cereal.
Donna
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Thank you for the feedback. We do carry 4 four different fresh fruits, five yogurts, four milks 3 cereals, oatmeal, pancakes, cinnamons rolls, 3 egg, two meats, biscuits and gravy, 3 bagels, gluten free muffins, French toast, and breads. Please let us know what we can add.
Great place to stay, we were given early check in and the desk attendant was very friendly and helpful. The place very conveniently located by several places to eat, grocery store and shopping. It was very clean, and the beds were very comfortable- I would highly recommend this place
Kerry
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Great review. We thank you from the bottom of our hearts for your feedback.