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Rating 10 - Excellent. 350 out of 1004 reviews" "
10 - Excellent
350
Rating 8 - Good. 245 out of 1004 reviews" "
8 - Good
245
Rating 6 - Okay. 181 out of 1004 reviews" "
6 - Okay
181
Rating 4 - Poor. 104 out of 1004 reviews" "
4 - Poor
104
Rating 2 - Terrible. 124 out of 1004 reviews" "
2 - Terrible
124
7.8/10
Cleanliness
8.0/10
Staff & service
7.2/10
Amenities
7.0/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
6/10 Okay
Jeff
17 Apr 2024
Jeff
Stayed 1 night in Apr 2024
Response from The Crowne Plaza Team on 19 Apr 2024
Thank you so much for your great review. We are thrilled you enjoyed your stay. We look forward to welcoming you back in the future.
10/10 Excellent
Demeatra N
Travelled with group
24 Mar 2024
Liked: Staff & service, amenities
Our bathroom door frame was nit cleaned, it had makeup all around the door frame. That for ths most part made the room a bit imeasy to stay in. Everything else was ok.
Demeatra N
Stayed 2 nights in Mar 2024
Response from Baylei W on 24 Mar 2024
Thank you so much for your great review. We are thrilled you enjoyed your stay. We look forward to welcoming you back in the future.
We are extremely sorry for your experience and assure you that we will address your concerns with our staff. We will continue to work towards providing a better experience for our guests
10/10 Excellent
Gabriel
14 Mar 2024
Gabriel
Stayed 1 night in Feb 2024
Response from The Crowne Plaza Team on 5 Apr 2024
Thank you so much for your great review. We are thrilled you enjoyed your stay. We look forward to welcoming you back in the future.
The price was extremely high, there were holes in the walls, leaks that had rolled over to the carpets making a bad smell, there were bugs in our room. Just a VERY unpleasant experience.
Crystal
Stayed 2 nights in Feb 2024
Response from Baylei W. on 9 Mar 2024
We are extremely sorry for your experience and can assure you that we will address your concerns with our staff. We will continue to work towards providing a better experience for our guests.
Thank you so much for your great review. We are thrilled you enjoyed your stay. We look forward to welcoming you back in the future.
6/10 Okay
Roberto, Sacramento
Travelled with group
25 Feb 2024
Centralized location although very noisy because of proximity to the freeway. Garage gate does not work with the room key. I booked a room with free breakfast but did not deliver with what is booked.
Roberto
Stayed 3 nights in Feb 2024
Response from Baylei W on 26 Feb 2024
We appreciate your feedback and apologize for falling short during your stay. We will work towards improving our guests' experience and hope you give us another opportunity to have you back as our guest.
Thank you for your wonderful review! We look forward to welcoming you back soon.
4/10 Poor
Alfred
Travelled with partner
22 Feb 2024
Liked: Cleanliness, staff & service
Air conditioner never reached temperatures below 75. Very uncomfortable, especially during hours of sleep.
Alfred
Stayed 1 night in Feb 2024
Response from Baylei W on 26 Feb 2024
We appreciate your feedback and apologize for falling short during your stay. We will work towards improving our guests' experience and hope you give us another opportunity to have you back as our guest.
Great hotel. Very nice bed, TV excellent, check in and out friendly, bathroom raindrop shower and liquid soaps, mini fridge, microwave, fancy coffee maker, ice machine, room really clean, and no noisy neighbors.
Arthur
Stayed 2 nights in Feb 2024
Response from Crowne Plaza Team on 18 Feb 2024
Thank you for the 5/5 rating and sharing your experience, Arthur. We hope you visit us again in the future.
We're sorry to hear that Alfonso, thank you for the feedback and we appreciate you staying with us.
6/10 Okay
Shoaib
11 Feb 2024
Disliked: Property conditions & facilities
Like the location but the property is really outdated and needs major renovations. Only one or two elevators worked at time and took a long time to arrive.
Shoaib
Stayed 2 nights in Feb 2024
Response from Crowne Plaza Team on 18 Feb 2024
Thank you for the feedback Shoaib, we value and appreciate you staying with us.
The property is old and outdated . We were on the third floor and there were 4 large floor fans on as if there was a leak on the carpet they were trying to dry . The problem was that the fans were very noisy . We were moved to the 15th floor which was quiet until the morning traffic started. Our room 1509 had a water leak in the bathroom right over the toilet . Annoying as you’re doing your business. lol . Not a lot value for what we paid . Won’t be going back .
Louis
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on 18 Feb 2024
Thank you Louis for taking the time to share your experience and provide us with areas of improvement. We value and appreciate your feedback.
8/10 Good
Austin
9 Feb 2024
Liked: Cleanliness, staff & service
Austin
Stayed 2 nights in Feb 2024
Response from Crowne Plaza Team on 18 Feb 2024
Thank you for the rating Austin!
4/10 Poor
Britney
7 Feb 2024
Disliked: Staff & service
El Salvador election ruined my events that I had planned for Sunday due to the high volume of traffic asked for commendation for losing my reservations due to no one informing us about the election and needing to adjust commute time for our reservations. Looking for rewards or discount
Britney
Stayed 1 night in Feb 2024
Response from Baylei W on 8 Feb 2024
Thank you for sharing your feedback.
2/10 Terrible
PAUL
Travelled with partner
3 Feb 2024
Liked: Staff & service
Didn’t have the room I reserved so I left
PAUL
Stayed 1 night in Feb 2024
Response from Baylei W on 8 Feb 2024
Dear Paul,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza HOUSTON MED CTR-GALLERIA AREA.I would like to start by apologizing to you for the inconveniences you faced during your stay. For the inconvenience a full refund has been processed. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
We stayed here for my daughter’s birthday trip and I would never stay again. Our room keys never worked and we constantly had to go up and down to the front desk. I requested two rooms close to each other and we got put on 2 separate floors. The shower and sink NEVER put out hot water so we had to take cold showers. AC didn’t work properly in one of our rooms.
Ginger
Stayed 1 night in Jan 2024
Response from Baylei W on 1 Feb 2024
We are extremely sorry for your experience and can assure you that we will address your concerns with our staff. We will continue to work towards providing a better experience for our guests.
8/10 Good
Kosuke
Business traveller
26 Jan 2024
Liked: Staff & service
Staff are very friendly and good, but facility is too old , from ccost performance perspective , reasonable
Kosuke
Stayed 2 nights in Jan 2024
Response from The Crowne Plaza Team on 27 Jan 2024
Thank you for the great feedback you have provided.
8/10 Good
Jennifer
Travelled with partner
25 Jan 2024
Liked: Staff & service, amenities
Suite was a nice size
Jennifer
Stayed 1 night in Jan 2024
Response from The Crowne Plaza Team on 25 Jan 2024
Thank you for the great feedback you have provided.
Was a good stay. Stayed one night only, two queen beds, without breakfast. Very clean and updated. Great staff. The only thing is ceiling kind of too low. Old building, outside looks really old. Inside seems like everything is updated. Looks very nice! Great location! Best price through Expedia. Highly recommend!
Oksana
Stayed 2 nights in Jan 2024
Response from The Crowne Plaza Team on 22 Jan 2024
Thank you so much for your great review. We are thrilled you enjoyed your stay. We look forward to welcoming you back in the future.
6/10 Okay
Keenan
21 Jan 2024
Liked: Cleanliness, staff & service
Keenan
Stayed 4 nights in Jan 2024
Response from The Crowne Plaza Team on 22 Jan 2024
Everything was top quality. The restaurant in the building was amazing. We ate there for dinner and breakfast. Each chef and cook food was excellent. The room was deodorized right before we entered. It smelled clean and fresh...all around good experience
Raymond
Stayed 1 night in Jan 2024
Response from Baylei W. on 15 Jan 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us.
6/10 Okay
james
Travelled with group
12 Jan 2024
Disliked: Cleanliness, staff & service
The first room I got when checked in did not have a vanity around the sink in the bathroom, no waste cans, no refrigerator, no coffee maker, no microwave. I didn't have time to complain I had to get going.
Front desk was very helpful, I had a new room by 10 the next morning.
Cleaning staff needs training. Don't start knocking on an occupied room at 9 in the morning asking "are you sleeping" go cleanan un occupied room.
james
Stayed 4 nights in Jan 2024
Response from The Crowne Plaza Team on 13 Jan 2024
We are extremely sorry for your experience and can assure you that we will address your concerns with our staff. We will continue to work towards providing a better experience for our guests.
10/10 Excellent
John
10 Jan 2024
John
Stayed 2 nights in Jan 2024
Response from Crowne Plaza Team on 11 Jan 2024
Thank you for your rating John!
10/10 Excellent
Bailey
9 Jan 2024
Bailey
Stayed 3 nights in Jan 2024
Response from Crowne Plaza Team on 11 Jan 2024
Thank you for your rating Bailey!
4/10 Poor
Hamilton, Seattle
Travelled with group
9 Jan 2024
Disliked: Property conditions & facilities
Toilet did not work in our room the entire stay. They tried to fix 4 times without success. Many items broken in the room and in building, including other bathrooms.
Hamilton
Stayed 2 nights in Jan 2024
Response from Crowne Plaza Team on 11 Jan 2024
Hamilton thank you for giving us feedback on your stay. We apologize for the inconvenience and wish you had a much better experience.
6/10 Okay
shelly
Travelled with family
9 Jan 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom had ripped wallpaper and ceiling tiles gone. Tv was very dim and old. Needs updates.
shelly
Stayed 3 nights in Jan 2024
Response from Crowne Plaza Team on 11 Jan 2024
Hi Shelly, thank you for taking the time to share your experience and providing us with some much-needed feedback.
4/10 Poor
Michael
Business traveller
8 Jan 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Had a funeral, and they would not modify my reservation even though I booked 6 nights, and my group of 55 people booked several more. The shower was out of hot water by 8am. It’s an old tired property and I wasn’t impressed.
Michael
Stayed 3 nights in Jan 2024
Response from Crowne Plaza Team on 8 Jan 2024
Thank you Micheal for your feedback and partnering with one of our third party sites to make your reservation. We sincerely apologize that your stay was not as expected and hope we are given another opportunity to serve you.
We stayed here 5 nights to visit our family over Christmas. The hotel is conveniently located, very clean, and well-appointed. We will stay here again.
Rosemary
Stayed 5 nights in Dec 2023
Response from Crowne Plaza Team on 8 Jan 2024
Thank you Rosemary for a wonderful review, we hope to see you again soon.