Desk, iron/ironing board, free WiFi, bed sheets
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Reviews of Americas Best Value Inn and Suites IAH Airport North

2.5 out of 5
Americas Best Value Inn and Suites IAH Airport North
7825 FM 1960 Bypass Rd. West, Humble, TX

Reviews

7.8

Good

Rating 10 - Excellent. 164 out of 377 reviews" "
Rating 8 - Good. 110 out of 377 reviews" "
Rating 6 - Okay. 38 out of 377 reviews" "
Rating 4 - Poor. 25 out of 377 reviews" "
Rating 2 - Terrible. 40 out of 377 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Payton

Disliked: Cleanliness, amenities, property conditions & facilities
This was probably one of the worst hotel stays I’ve ever had. I went to have a shower when I first checked in, and there were multiple pubes on the shower walls along with pink soap everywhere. The shower had very clearly not been cleaned since the last guest. Next, the TV didn’t work, couldn’t get a single channel. Third, the window was left unlocked and cracked open. Considering the entrance to the rooms is accessible from the street, I found this to be a major safety issue. Someone easily could have gone in my window and been waiting for me in the bathroom or closet. Lastly, the second I walked in I had to start killing bugs. 3 big spiders to be exact. The only good part of the stay was the man at reception, he was incredibly nice. Don’t stay here, they clearly don’t actually clean the rooms at all, it’s likely a biohazard.
Stayed 1 night in Apr 2024

6/10 Okay

Patrick

Disliked: Cleanliness
Dirty
Stayed 1 night in Apr 2024

6/10 Okay

Marvin

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
You can tell the family just took over and are slowly making adjustments to property,but needs more.
Stayed 3 nights in Apr 2024

8/10 Good

Lloyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like thevfact that thete was no breakfast facility iin the motel or the surrrounding commercial area unless you had a vehicle
Stayed 1 night in Apr 2024
Response from Management on 8 Apr 2024
Thank you so much for your review! very soon we are going to start our break fast service.we look forward to welcoming you back again soon.

4/10 Poor

Kathern

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The room had a very sour smell. We had a total of five guests. Therefore, we got the two queen beds and a pullout couch. The couch was filthy! When we pulled it out there were potentially months or years worth of old food and debris. There were no sheets on this very soiled mattress and we were told there were none that could be provided. There was the end of a roll of toilet paper, with no extra rolls in the room and we were hassled when we asked for more. There were only 2 towels in the room although when booking we noted the amount of travelers. We had to purchase the amenities that we needed from a nearby store. all the amenities listed when booking we’re not available.
Stayed 1 night in Mar 2024
Response from Management on 2 Apr 2024
Thank you for taking the time to share your feedback with us.we are truly sorry to hear about your less-than-satisfactory during your stay.Please know that your concerns are being taken very seriously,and we are actively working to address the issues you've raised to ensure that don't happen again in the future.we value your feedback as it helps us improve our services.we'd love the opportunity to make things right for you,so please feel free to reach out to (contact information) so we can discuss this further.we hope to have the chance to welcome you back and provide you with the exceptional experience you deserve."

10/10 Excellent

Otis

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Management on 8 Apr 2024
hi Otis,Thank you so much for your review! we look forward to welcoming you back again soon.

10/10 Excellent

quentin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There for one night, few out early
Stayed 1 night in Feb 2024
Response from Management on 8 Apr 2024
Thank you so much for your glowing review! we look forward to welcoming again.

10/10 Excellent

Latrica

Stayed 1 night in Feb 2024
Response from Management on 2 Apr 2024
"Thank you so much for your glowing review.we look forword to welcoming you back again soon!"

6/10 Okay

Carol

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not the best
It’s an older hotel that could use a facelift. It was clean. Upon checking in they couldn’t find my reservation. It took a couple of phone calls (about 30 minutes) to get it resolved. The bed is hard. I could have been on the floor. There was supposed to be a coffee pot in the room. There was not one. There were also no hangers in the closet. And while there was an ironing board, there was no iron. The property is listed as having a restaurant. They do not. For a one night stay that’s close to the airport this should be fine. For a longer period of time I will not do it again.
Stayed 2 nights in Feb 2024
Response from Ms Patel on 6 Feb 2024
thanks for your feedback. We are apologies for the inconvenience you have at our property. We try work hard to resolve it.

10/10 Excellent

Joseph

Stayed 1 night in Jan 2024
Response from Management on 2 Apr 2024
Thank you very much for your feedback and please welcome again.

8/10 Good

oladapo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ms Patel on 6 Feb 2024
thank you for your stay with our property & glad we serve you well

10/10 Excellent

Hamza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ms Patel on 6 Feb 2024
thank you

2/10 Terrible

Billie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not even spend one night. The temperature was in the single digits and the heat did not work. We changed rooms and still did not work and the door would not lock. We left and stayed at the Sam Houston.
Stayed 2 nights in Jan 2024
Response from Pavan on 20 Jan 2024
sorry you had a bad time. Your feed back is valuable, and we're committed to improving. We aim to ensure a more satisfying stay on your next visit. Thank you for sharing your thoughts with us

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Jan 2024
Response from Ms Patel on 6 Feb 2024
thank you

2/10 Terrible

Laura

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Pavan on 20 Jan 2024
we are sorry the experience wasn't great. We value your feedback and are actively working to improve. Look forward to better visit next time. Thanks for sharing your thoughts.

4/10 Poor

Sandra

Disliked: Staff & service
Stayed 2 nights in Jan 2024

4/10 Poor

Steve

Stayed 1 night in Jan 2024

2/10 Terrible

niriksha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Pavan on 1 Jan 2024
Apologies for the "terrible" experience. Your feedback matters, and we're working to make things better. We'll strive to provide a more satisfying stay next time. Thank you for sharing your thoughts with us.

10/10 Excellent

Fidel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, updated room. Quiet, safe location.
Stayed 1 night in Dec 2023
Response from Pavan on 31 Dec 2023
Thanks for your feedback and giving us a 5 out of 5 rating. We're glad you had a good experience. If there's something we can do better, please tell us. We look forward to seeing you again soon.

4/10 Poor

L

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for.
This is a basic no frills airport hotel. Our room had a cracked mirror held together with tape. No bathroom towels and minimum bedding. The other room featured a bed held up by bricks. We were told that it was not a nice area to stay and the police sirens throughout the night confirmed that. It’s an airport motel so noisy from 4am as people headed off.
Stayed 1 night in Dec 2023
Response from Pavan on 24 Dec 2023
Dear Valued Guest,We sincerely apologize for the inconveniences during your stay. We've addressed the maintenance issues and improved amenities. Our commitment is to offer a better experience next time. Thank you for your understanding.

4/10 Poor

Alberto

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasn't ready, even arriving after check in time. Blood on sheets Outside lights too bright, curtains didn't block light coming into room. Toilet paper holder broken.
Stayed 1 night in Dec 2023
Response from Pavan on 24 Dec 2023
Dear Alberto,We sincerely apologize for the inconveniences you experienced. Rest assured, we're addressing these issues promptly to enhance your future stays. Thank you for bringing this to our attention.

8/10 Good

James

Liked: Cleanliness
Disliked: Amenities
Stayed 3 nights in Nov 2023
Response from Pavan on 24 Dec 2023
Dear James,Thank you for taking the time to share your feedback and for giving us a 4 out of 5 rating. We appreciate your support and are delighted that you had a positive experience. If there's anything specific you think we could improve upon, please feel free to let us know. We hope to have the pleasure of hosting you again soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk person was amazing, he even walked us to the room and helped us out.
Stayed 1 night in Nov 2023
Response from Pavan on 24 Dec 2023
Dear Jennifer,Thank you for sharing your positive experience with our front desk team. We're thrilled to hear that our staff made a memorable difference in your stay. We appreciate your kind words and look forward to welcoming you back.

2/10 Terrible

Cindy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Eeek.... Not a do over!
Eek .. We were afraid the mice we smelled, & whose tracks we saw would get us in our sleep. There was lipstick on the sheets and crumbs in the bed.Had we not arrived so late I world have forfeited our room and money. Our agents English was so poor, I had to show him pics of beds and sofas to ask him questions. Further had I not been vigilant we would have been charged twice.
Stayed 1 night in Nov 2023

10/10 Excellent

CAR-N-

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good job
Stayed 4 nights in Oct 2023

8/10 Good

ROYCE

Travelled with family and small children
Liked: Staff & service
Staff accommodated all needs and were very friendly.
Stayed 1 night in Oct 2023
Response from Management on 12 Oct 2023
Dear Royce, Thank you for staying with us and sharing your experience with us. Hope to see you again. Regards.

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception was lost And Tv didn’t work
Stayed 1 night in Oct 2023
Response from Management on 8 Oct 2023
Thank you for the review. I'm going to modify the report to fix these mistakes. In order to ensure correctness, I also intend to make a checklist for upcoming reports. Would you have any other advice for me regarding this matter?

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking in I was greeted and with a smile. I was asked if I needed any assistance getting bags to room. The room was updated clean and comfortable. I will return when in the area. When asking for a good curry restaurant in the area the front desk guy offered some he cooked, it was delicious 😋. Thanks for the hospitality
Stayed 1 night in Sep 2023
Response from Management on 8 Oct 2023
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable.

4/10 Poor

Fadekemi

Disliked: Property conditions & facilities
I do not like the hotel at all. The room was not smelling nice. You can only watch local channels on the TV.
Stayed 1 night in Sep 2023
Response from Management on 7 Sept 2023
Hello, Fadekemi. We are very sorry to hear that you didn't have a great experience in our hotel. We have taken your feedback on board, and we will strive to make improvements accordinglyThank you,Management.

10/10 Excellent

Mario

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on 2 Sept 2023
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you’re enjoying with our service.It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.Thanks for taking the time to write this review; it means a lot to us. Cheers!Thank you,Management Staff.

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Raj was super super super understanding, patient, and bailed me and my wife out of a real jam when spirit left us abandoned without a voucher at 1am. Huge props. Also if this reflects on the expedia agent jasmen, same compliments. Amazing amazing help.
Stayed 1 night in Aug 2023
Response from Management on 2 Sept 2023
Thank you for your 5-star review of our service, Alexander! We’re overjoyed that we were able to address your needs and provide you with the stellar experience you deserve. appreciates your positive feedback!Thank You,Management Staff.

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Nihar on 30 Jun 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience and it's apparent in this case that wee fell short. If you give us a chance to earn back your trust , I can assure you that we will do our best to give you a great hotel experience.SincerelyAmerica's Best Value Inn & Suites Service Team

2/10 Terrible

Reynaldo

Stayed 1 night in Jun 2023

10/10 Excellent

Harrison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Nihar on 28 Jun 2023
Hi Harrison,Thank you for taking time to post a review of our property. We are so happy to hear that you enjoyed your time at America's Best Value Inn & Suites. If there's anything we can help you with during your next visit please don't hesitate to let us know. We hope toi see you soon!RegardsAmerica's Best Value Inn & Suites Service Team

8/10 Good

Jay

Stayed 1 night in May 2023
Response from Nihar on 28 Jun 2023
Hi Jay,Thank you for taking time to post a review of our property. We are so happy to hear that you enjoyed your time at America's Best Value Inn & Suites. If there's anything we can help you with during your next visit please don't hesitate to let us know. We hope toi see you soon!RegardsAmerica's Best Value Inn & Suites Service Team

4/10 Poor

Rebecca

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Location was not good. Furniture was old. Bedding was old. Did not feel safe. Stayed up all night fully dressed and waited for morning.
Stayed 1 night in May 2023
Response from Nihar on 22 May 2023
Hi Rebecca,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you a great hotel experience.SincerelyManagement

2/10 Terrible

Jeremiah

Disliked: Cleanliness, staff & service, property conditions & facilities
There was roaches in the room
Stayed 1 night in May 2023
Response from Nihar on 22 May 2023
Hi Rebecca,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, by resolving the roaches issue you have faced and we can assure you that we will do our best to give you a great hotel experience.SincerelyManagement

2/10 Terrible

giovanni

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is a dump at least inside the unit I rented for one night. Bed sheets were stained. Blanket, towels, and washcloths were all covered in someone else’s hair. a/c worked for a little while but then nothing but noise and hot air. The room smelled of smoke and mildew. Ceiling in the bathroom was completely covered with stains (mold??) Just sub-standard all around.
Stayed 1 night in May 2023
Response from Nihar on 22 May 2023
Hi Giovanni,We appreciate taking time to write this review. We are sorry to hear that your stay did not meet your expectations. Kindly be advised that our team is working on the case and will follow up accordingly/SincerelyManagement

8/10 Good

Shirly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We needed a place close to the airport. This was a easy place to get to. Very clean, front desk was helpful. If we will stay here if in the area again.
Stayed 1 night in May 2023
Response from Nihar on 22 May 2023
Hello Shirly,Thank you taking time to post a review of our property. We are so happy to hear that you enjoyed your time at America's Best Value Inn & Suites. If there's anything we can help you with during your next visit, please don't hesitate to let us know. We hope to see you soon.SincerelyManagement

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities
My truck got stolen here
Stayed 2 nights in May 2023

2/10 Terrible

Rabiab

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad hotel. Alot smoke the room not clean and very stinky!
Stayed 1 night in Apr 2023
Response from Erika on 15 Apr 2023
Dear guest,Thank you for taking the time to share your feedback. I am very sorry to hear that your stay did not meet your expectations. Kindly be advised that our team is working on this matter.

4/10 Poor

Douglas

Stayed 1 night in Apr 2023
Response from Nihar on 22 May 2023
Hello Douglas,Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. Kindly be advised that out team is working on the case and will follow up accordingly.Best RegardsManagementSincerelyManagement

8/10 Good

Kathy

Stayed 1 night in Mar 2023
Response from Nihar on 22 May 2023
Hi KathyThank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at America's Best Value Inn & Suites. If there's anything we can help you with during your next visit , please don't hesitate to let us know. We hope to see you soon.RegardsManagement

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Erika on 15 Apr 2023
Hi Kathy,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your stay. We hope to see you soon!

2/10 Terrible

Cari

Stayed 1 night in Mar 2023
Response from Erika on 15 Apr 2023
Dear guest, we appreciate taking the time to write this review. I am very sorry to hear that your stay did not meet your expectations. Kindly be advised that our team is working on the case and will follow up accordingly.

10/10 Excellent

Tequilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I accidentally reserved a smoking room, and I didn’t know when I checked in. I called the manager and the staff desk worker, and at first, they said they didn’t have any rooms available, but then about five minutes later, they knocked on my door, and they put me in a non-smoking room. And I just hugged the manager because I had just driven 500 miles to get here, and I was super tired, and I didn’t see, and they were so accommodating and sweet, even though I was less than accommodating for my own mistake. 5 stars for fixing my mistake.
Stayed 1 night in Mar 2023
Response from Erika on 9 Mar 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. We hope to see you soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2023
AS EXPECTED
Stayed 1 night in Mar 2023
Response from Erika on 9 Mar 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time. We hope to see you soon!

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2023
Response from Erika on 27 Feb 2023
Hi Esther,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your stay. We hope to see you soon!

10/10 Excellent

Britanie, surrey

Travelled with partner
Liked: Staff & service
Phenomenal customer service. Booked a nom smoking room but we were definitely in a smoking room.
Stayed 1 night in Feb 2023
Response from Erika on 7 Feb 2023
Hi Britanie,Thank you for taking the time to post a review of our property. We are so happy that you enjoyed your time at our hotel. If there's anything we can help you with during your next visit, please don't hesitate to let us know. We hope to see you soon!

10/10 Excellent

Roberto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Nice property and many restaurants to choose from within walking distance. Super close to the airport.
Stayed 1 night in Feb 2023
Response from Erika on 5 Feb 2023
Hi Roberto,Thank you for taking the time to post a review of our property. We hope to see you soon!