Kim Ma Pet-friendly Holidays

Great stay, walkable to lake and old town.

Staff not friendly. Locked key in room and girl at front desk didn’t want to give me another key. I swear she rolled her eyes at me. Charged me 50% more for an airport car than other nearby hotels. Place isn’t bad, but better, cheaper, friendlier options all over Old Quarter in Hanoi. Wouldn’t stay again.

The staff were kind and attentive The room was clean

What stood out is hotel’s staffs specifically the chef Ha, the server named Liên. They are very friendly, helpful made my stay much more enjoyable. The receptionist Ly is also amazing staff. Room is small but clean. I have a good time staying here.

The front desk girl is very friendly and helpful. She speaks great English so communication was a breeze. They even offered us a complimentary bottle of wine! The super large balcony!!! Shower room is spacious and water pressure is powerful!! Will definitely come back!!!! Thank you so much!!

What stood out is hotel’s staffs specifically the chef Ha, the server named Liên. They are very friendly, helpful made my stay much more enjoyable. The receptionist Ly is also amazing staff. Room is small but clean. I have a good time staying here.

Staff not friendly. Locked key in room and girl at front desk didn’t want to give me another key. I swear she rolled her eyes at me. Charged me 50% more for an airport car than other nearby hotels. Place isn’t bad, but better, cheaper, friendlier options all over Old Quarter in Hanoi. Wouldn’t stay again.

The staff were kind and attentive The room was clean

Staff was amazing, clean rooms, great location.

The front desk girl is very friendly and helpful. She speaks great English so communication was a breeze. They even offered us a complimentary bottle of wine! The super large balcony!!! Shower room is spacious and water pressure is powerful!! Will definitely come back!!!! Thank you so much!!

The Acoustic Hotel & Spa was amazing. We stayed here for part of our honeymoon and the staff was wonderful. They greeted us at the front door and helped with our luggage. When we checked in they brought us drinks and fresh fruit in the lobby. We had a couples spa package that was so relaxing! The front desk staff greeted us and wished us well every time we left and returned to the property. The rooms were spacious and house keeping kept everything nicely maintained and provided complementary waters, wine, and fruit. Absolutely recommend for anyone visiting Hanoi.

What stood out is hotel’s staffs specifically the chef Ha, the server named Liên. They are very friendly, helpful made my stay much more enjoyable. The receptionist Ly is also amazing staff. Room is small but clean. I have a good time staying here.

Staff not friendly. Locked key in room and girl at front desk didn’t want to give me another key. I swear she rolled her eyes at me. Charged me 50% more for an airport car than other nearby hotels. Place isn’t bad, but better, cheaper, friendlier options all over Old Quarter in Hanoi. Wouldn’t stay again.

The staff were kind and attentive The room was clean