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Reviews of LOTTE Hotel Yangon

5 out of 5
LOTTE Hotel Yangon
No. 82, Sin Phyu Shin Avenue, Pyay Road, 6½ Mile, Ward 11, Hlaing Township, Yangon

Reviews

9.4

Exceptional

Rating 10 - Excellent. 360 out of 473 reviews" "
Rating 8 - Good. 90 out of 473 reviews" "
Rating 6 - Okay. 16 out of 473 reviews" "
Rating 4 - Poor. 3 out of 473 reviews" "
Rating 2 - Terrible. 4 out of 473 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is one of the best among I stayed. The hotel’s staff are friendly and helpful. Special thanks to Steve who provided his professional services.
Stayed 1 night in Mar 2024
Response from LOTTE HOTEL YANGON on 28 Mar 2024
Dear Sir/Madam, Warmest Greeting from LOTTE HOTEL YANGON!May I say thank you for choosing to stay at LOTTE HOTEL YANGON and taking your precious time to review on us. We are truly delighted to hear your recommendation on our hotel . We truly value the recommendation of our valued guests. Your kind feedback on our hotel is very important for our onward journey.Once again! Thank you so much for your kind review and we will always try our best to meet customer's need and satisfaction. We look forward to hosting you the next time you visit LOTTE HOTEL YANGON!Best Regards, Mr. Jay Kim General Manager, LOTTE HOTEL YANGON

10/10 Excellent

Carolyn

Stayed 3 nights in Dec 2023
Response from General Manager, LOTTE HOTEL YANGON on 12 Jan 2024
Dear Mr or Ms Carolyn ,Warmest Greeting from LOTTE HOTEL YANGON! We would like to extend our warmest gratitude to you for choosing to stay at LOTTE HOTEL YANGON. It is extremely valuable for us to receive your recommendation. We look forward to hosting you the next time you visit LOTTE HOTEL YANGON! Warmest Regards, Mr. Jay Kim

10/10 Excellent

Allen, Santa Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive. The breakfast buffet is outstanding.
Stayed 1 night in Dec 2023
Response from General Manager, LOTTE HOTEL YANGON on 14 Dec 2023
Dear Ms. Allen,Warmest Greeting from LOTTE HOTEL YANGON! May I say thank you for choosing to stay at LOTTE HOTEL YANGON and taking your precious time to review on us. We truly value the recommendation of our valued guests. Your trust and recommendation on the hospitality of staff and buffet breakfast is very important for our onward journey. Once again! Thank you so much for your kind review and we will always try our best to meet customer's need and satisfaction. We look forward to hosting you the next time you visit LOTTE HOTEL YANGON! Best Regards, Mr. Jay Kim General Manager, LOTTE HOTEL YANGON

10/10 Excellent

Allen, Santa Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from General Manager, LOTTE HOTEL YANGON on 14 Dec 2023
Dear Ms. Allen,Warmest Greeting from LOTTE HOTEL YANGON! We would like to extend our warmest gratitude to you for choosing to stay at LOTTE HOTEL YANGON. It is extremely valuable for us to receive your recommendation. We look forward to hosting you the next time you visit LOTTE HOTEL YANGON!Warmest Regards, Mr. Jay KimGeneral Manager, LOTTE HOTEL YANGON

10/10 Excellent

Evgeny, Moscow

Stayed 1 night in Nov 2023
Response from General Manager, LOTTE HOTEL YANGON on 1 Feb 2024
Dear (Sir or Madam) Evgeny, Warmest Greeting from LOTTE HOTEL YANGON ! May I say thank you for choosing to stay at LOTTE HOTEL YANGON and taking your precious time to review on us. We truly value the recommendation of our valued guests. Your trust and recommendation on our hotel is very important for our onward journey. Once again! Thank you so much for your kind review and we will always try our best to meet customer's need and satisfaction. We look forward to hosting you the next time you visit LOTTE HOTEL YANGON!Best Regards, Mr. Jay Kim

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the finest in Yangon and a true pleasure to stay at.
Stayed 1 night in Nov 2023
Response from General Manager, LOTTE HOTEL YANGON on 1 Dec 2023
Dear Mr. Todd ,Warmest Greeting from LOTTE HOTEL YANGON! May I say thank you for choosing to stay at LOTTE HOTEL YANGON and taking your precious time to review on us. We truly value the recommendation of our valued guests. Your trust and recommendation on our hotel is very important for our onward journey. Once again! Thank you so much for your kind review and we will always try our best to meet customer's need and satisfaction. We look forward to hosting you the next time you visit LOTTE HOTEL YANGON! Best Regards, Mr. Jay Kim General Manager, LOTTE HOTEL YANGON

10/10 Excellent

Hay

Really Nice .
Stayed 2 nights in Nov 2023
Response from General Manager, LOTTE HOTEL YANGON on 1 Dec 2023
Dear (Sir or Madam) Hay, Warmest Greeting from LOTTE HOTEL YANGON!May I say thank you for choosing to stay at LOTTE HOTEL YANGON and taking your precious time to review on us. We truly value the recommendation of our valued guests. Your trust and recommendation on our hotel is very important for our onward journey. Once again! Thank you so much for your kind review and we will always try our best to meet customer's need and satisfaction. We look forward to hosting you the next time you visit LOTTE HOTEL YANGON!Best Regards, Mr. Jay Kim General Manager, LOTTE HOTEL YANGON

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golden Time!!!
We had a 2 night stay here, it was a wonderful stay. The staff were very friendly and helpful. The only thing we were slightly disappointed with was that the Club Lounge was not open, although we purchased a Club Room. The kind staff did give us a club voucher for the lobby lounge and pool bar. I highly recommend Lotte to anyone traveling to Yangon.
Stayed 2 nights in Nov 2023
Response from General Manager, LOTTE HOTEL YANGON on 1 Dec 2023
Dear Mr. Scott, Warmest Greeting from LOTTE HOTEL YANGON!May I say thank you for choosing to stay at LOTTE HOTEL YANGON and taking your precious time to review on us.We are really sorry for the inconvenience situation about the Club Lounge closed. We normally open the Club Lounge on Thursday, Friday, Saturday and Sunday on every week. But your understanding and kind review makes us felt heart-warming and encourages for our onward journey.Once again! Thank you so much for your kind review and we will always try our best to meet customer's need and satisfaction. We look forward to hosting you the next time you visit LOTTE HOTEL YANGON!Best Regards, Mr. Jay Kim General Manager, LOTTE HOTEL YANGON

8/10 Good

Tetsuya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Little bit noisy. But could not found the noisy problems. Maybe the building has some problems?
Stayed 2 nights in Nov 2023
Response from General Manager, LOTTE HOTEL YANGON on 10 Nov 2023
Dear Tetsuya (Sir or Madam),Warmest Greeting from LOTTE HOTEL YANGON! We would like to extend our warmest gratitude to you for choosing to stay at LOTTE HOTEL YANGON. First of all, we are really sorry to hear your inconvenience and sincerely appologize for the inconvenience matter. It is extremely valuable for us to receive feedback on the experience. We look forward to hosting you the next time you visit LOTTE HOTEL YANGON!Warmest Regards, Mr. Jay KimGeneral Manager, LOTTE HOTEL YANGON

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel with some of the best food you would find in a hotel. Great breakfast, excellent room service and great dining options. The food is their standout quality and service from the duty manager and team and guest services. Best hotel in Yangon for business.
Stayed 3 nights in Aug 2023
Response from General Manager, LOTTE HOTEL YANGON on 4 Sept 2023
Dear Mr. Simon, Warmest Greeting from LOTTE HOTEL YANGON! We would like to extend our warmest gratitude to you for choosing to stay at LOTTE HOTEL YANGON. It is extremely valuable for us to receive your recommendation on quality of food, excellent room service and hospitality of our staffs. We look forward to hosting you the next time you visit LOTTE HOTEL YANGON! Warmest Regards, Mr. Jay Kim General Manager, LOTTE HOTEL YANGON

10/10 Excellent

Michael

Travelled with family
Liked: Amenities
Very nice however breakfast buffet not worth $30. The evening buffet was great.
Stayed 1 night in Aug 2023
Response from General Manager, LOTTE HOTEL YANGON on 4 Sept 2023
Dear Mr. Michael, Warmest Greeting from LOTTE HOTEL YANGON! We would like to extend our warmest gratitude to you for choosing to stay at LOTTE HOTEL YANGON. It is extremely valuable for us to receive your feedback on Buffet Breakfasta and your recommendation on evening buffet. We look forward to hosting you the next time you visit LOTTE HOTEL YANGON! Warmest Regards, Mr. Jay Kim General Manager, LOTTE HOTEL YANGON

10/10 Excellent

Jaehyun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager, LOTTE HOTEL YANGON on 12 Jul 2023
Dear Mr. Jaehyun, Warmest Greeting from LOTTE HOTEL YANGON! We would like to extend our warmest gratitude to you for choosing to stay at LOTTE HOTEL YANGON. It is extremely valuable for us to receive your recommendation on our hotel. We look forward to hosting you the next time you visit LOTTE HOTEL YANGON! Warmest Regards, Mr. Jay Kim General Manager, LOTTE HOTEL YANGON

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from General Manager, LOTTE HOTEL YANGON on 30 Jun 2023
Dear Mr. Richard, Warmest Greeting from LOTTE HOTEL YANGON! We would like to extend our warmest gratitude to you for choosing to stay at LOTTE HOTEL YANGON. It is extremely valuable for us to receive your recommendation on our hotel. We look forward to hosting you the next time you visit LOTTE HOTEL YANGON! Warmest Regards, Mr. Jay Kim General Manager, LOTTE HOTEL YANGON

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was happy with the hotel
everything was fine
Stayed 4 nights in Jun 2023
Response from General Manager, LOTTE HOTEL YANGON on 23 Jun 2023
Dear Moshe (Sir or Madam), Warmest Greeting from LOTTE HOTEL YANGON! We would like to extend our warmest gratitude to you for choosing to stay at LOTTE HOTEL YANGON. It is extremely valuable for us to receive your recommendation on our hotel. We look forward to hosting you the next time you visit LOTTE HOTEL YANGON! Warmest Regards, Mr. Jay Kim General Manager, LOTTE HOTEL YANGON

10/10 Excellent

Sunil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I just used for overnight stay and it was very good.
Stayed 5 nights in Jun 2023
Response from General Manager, LOTTE HOTEL YANGON on 19 Jun 2023
Dear Ms. Sunil, Warmest Greeting from LOTTE HOTEL YANGON! We would like to extend our warmest gratitude to you for choosing to stay at LOTTE HOTEL YANGON. It is extremely valuable for us to receive your recommendation on our hotel. We look forward to hosting you the next time you visit LOTTE HOTEL YANGON! Warmest Regards, Mr. Jay Kim General Manager, LOTTE HOTEL YANGON

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2023
Response from General Manager, LOTTE HOTEL YANGON on 9 May 2023
Dear Mr. Chris, Warmest Greeting from LOTTE HOTEL YANGON! We would like to extend our warmest gratitude to you for choosing to stay at LOTTE HOTEL YANGON. It is extremely valuable for us to receive your recommendation on our hotel. We look forward to hosting you the next time you visit LOTTE HOTEL YANGON! Warmest Regards, Mr. Jay Kim General Manager, LOTTE HOTEL YANGON

10/10 Excellent

INVENTIA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2023
Response from General Manager, LOTTE HOTEL YANGON on 4 Apr 2023
Dear Mr. Inventia, Warmest Greeting from LOTTE HOTEL YANGON! We would like to extend our warmest gratitude to you for choosing to stay at LOTTE HOTEL YANGON. It is extremely valuable for us to receive your review rating. We look forward to hosting you the next time you visit LOTTE HOTEL YANGON! Warmest Regards, Mr. Jay Kim General Manager, LOTTE HOTEL YANGON

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from General Manager, LOTTE HOTEL YANGON on 20 Mar 2023
Dear Mr. Richard, Warmest Greeting from LOTTE HOTEL YANGON! We would like to extend our warmest gratitude to you for choosing to stay at LOTTE HOTEL YANGON. It is trully regretful to receive the low rating from you. However, we truly value our guest's feedback and your kind feedback is much appreciated. We look forward to hosting you the next time you visit LOTTE HOTEL YANGON! Warmest Regards, Mr. Jay Kim General Manager, LOTTE HOTEL YANGON

10/10 Excellent

Glenn James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Yangon
The hotel was very well maintained, lovely pool and facilities, fantastic gym. The breakfast was very good with everything you could ask for. The staff at this hotel were very friendly and extremely professional and they were always immaculate, always willing to help and converse with us. Management should be very proud of the whole team.
Stayed 4 nights in Mar 2023
Response from General Manager, LOTTE HOTEL YANGON on 20 Mar 2023
Dear Mr. Glenn James,Warmest Greeting from LOTTE HOTEL YANGON!Thank you for taking time and review on us. We humbly proud for choosing LOTTE HOTEL YANGON to spend your precious time. It is also proud to serve you as our guest in our hotel. We are really pleased to receive your recommendation on facilities, breakfast, and the hospitality of our staffs. We always trying to provide the excellence service to our guest.Best Regards,Mr. Jay KimGeneral Manager, LOTTE HOTEL YANGON

10/10 Excellent

Paul, Loveland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice five-star hotel only about 15 minutes from the airport. The staff are excellent. Highly recommend.
Stayed 2 nights in Mar 2023
Response from General Manager, LOTTE HOTEL YANGON on 10 Mar 2023
Dear Mr. Paul,Warmest Greeting from LOTTE HOTEL YANGON!Thank you for taking time and review on us. We humbly proud for choosing LOTTE HOTEL YANGON to spend your precious time. It is also proud to serve you as our guest in our hotel. We are really pleased to receive your recommendationon the service of staff and the location of the hotel. We always trying to give the excellence service to our guest.Best Regards,Mr. Jay KimGeneral Manager, LOTTE HOTEL YANGON

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from General Manager, LOTTE HOTEL YANGON on 10 Jan 2023
Dear Sir or Madam, Warmest Greeting from LOTTE HOTEL YANGON! We would like to extend our warmest gratitude to you for choosing to stay at LOTTE HOTEL YANGON. It is extremely valuable for us to receive your review rating. We look forward to hosting you the next time you visit LOTTE HOTEL YANGON! Warmest Regards, Mr. Jay Kim General Manager, LOTTE HOTEL YANGON

10/10 Excellent

Abner

Stayed 1 night in Dec 2022
Response from General Manager, LOTTE HOTEL YANGON on 26 Dec 2022
Dear Mr. Abner, Warmest Greeting from LOTTE HOTEL YANGON! We would like to extend our warmest gratitude to you for choosing to stay at LOTTE HOTEL YANGON. It is extremely valuable for us to receive your review rating. We look forward to hosting you the next time you visit LOTTE HOTEL YANGON! Warmest Regards, Mr. Jay Kim General Manager, LOTTE HOTEL YANGON

10/10 Excellent

Rickard

Stayed 2 nights in Nov 2022
Response from General Manager, LOTTE HOTEL YANGON on 6 Dec 2022
Dear Mr. Rickard, Warmest Greeting from LOTTE HOTEL YANGON! We would like to extend our warmest gratitude to you for choosing to stay at LOTTE HOTEL YANGON. It is extremely valuable for us to receive your review rating. We look forward to hosting you the next time you visit LOTTE HOTEL YANGON! Warmest Regards, Mr. Jay Kim General Manager, LOTTE HOTEL YANGON

10/10 Excellent

Kin Wang

Stayed 4 nights in May 2022
Response from General Manager, LOTTE HOTEL YANGON on 8 Jun 2022
Dear Mr. Kin Wang, Warmest Greeting from LOTTE HOTEL YANGON! We would like to extend our warmest gratitude to you for choosing to stay at LOTTE HOTEL YANGON. It is extremely valuable for us to receive feedback from our guests, and we would like to thank you for sharing your impressions of our services. We look forward to hosting you the next time you visit LOTTE HOTEL YANGON! Warmest Regards, Mr. Jay Kim General Manager, LOTTE HOTEL YANGON

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021
Response from LOTTE Hotel Yangon Management Team on 22 Mar 2021
Dear Sir or Madam, Warmest Greeting from LOTTE HOTEL YANGON! We are really delighted for your kind recommendation to us and we will always try our best to meet customers' needs and satisfaction. Best Regards, Mr. Jay Lee General Manager, LOTTE Hotel Yangon

10/10 Excellent

Soe Htet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staycation night out
Everything was perfect. As expected of a 5-star hotel. The only shame was that underground parking was closed to guests during COVID period so I had to park my car in the scorching sun instead.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a great hotel and has all that you want, that sits on a beautiful lake view. Would differently come back here again.
Stayed 5 nights in Apr 2020
Response from LOTTE Hotel Yangon Management Team on 23 Apr 2020
Dear Sir or Madam, Greetings from LOTTE Hotel Yangon! Thank you for taking the time to write feedback our property. We are really glad to hear that you had great stay at LOTTE. With the strong team work and full responsibility on our services, we will always try to offer the best service and create the valuable lifetime moments for our guests. Thanks once again and we will look forward to welcoming you back at our hotel in the future. With Regards, Mr. Lee Jung Joo General Manager LOTTE Hotel Yangon.

10/10 Excellent

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel
The best hotel I have ever stayed in Myanmar
Stayed 1 night in Feb 2020
Response from Mr. Lee Jung Joo (General Manager) on 3 Mar 2020
Dear May, Greetings from LOTTE Hotel Yangon! Thank you for taking the time to write feedback our property. We are really glad to hear that you had great stay at LOTTE. With the strong team work and full responsibility on our services, we will always try to offer the best service and create the valuable lifetime moments for our guests. Thanks once again and we will look forward to welcoming you back at our hotel in the future. With Regards, Mr. Lee Jung Joo General Manager LOTTE Hotel Yangon.

6/10 Okay

Jean

Liked: Cleanliness, room comfort
Very nice and lifted hotel. But *Staffs are seem nice but feeling very stiff. Not only me. I had a same comment from other guest. There is only one outstanding. * There are varity of breakfast but they are awful. I had extented my stay 5 more days and I could stay there but I moved to Cedona Usually I don't want to post the negative comment. I did this bcos I really want them to improve. Myanmar is my native country.
Stayed 3 nights in Feb 2020
Response from Mr. Lee Jung Joo (General Manager) on 27 Feb 2020
Dear Jean, Thank you for your feedback and choosing LOTTE. We are truly sorry if there was any inconvenience during your stay. Unfortunately, we missed a chance to meet your satisfactions this time.Hope you will give us another chance to welcome you back with the best service in the future. With Regards, Mr. Lee Jung Joo General Manager LOTTE Hotel Yangon.

10/10 Excellent

glen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from LOTTE Hotel Yangon Management Team on 17 Feb 2020
Thank you for choosing us and hope to see you again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Lotte Hotel Yangon on 13 Feb 2020
Thank you for your feedback and hope to see you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The hotel is new with well appointed rooms. It’s a resort type property located on a lake with nice pools an outdoor bar and restaurant. The breakfast buffet is excellent. It has a large well equipped fitness facility. The lake view from my room was an added plus.
Stayed 2 nights in Feb 2020
Response from Mr. Lee Jung Joo (General Manager) on 13 Feb 2020
Dear Sir or Madam, Greetings from LOTTE Hotel Yangon! Thank you for taking the time to write feedback our property. We are really glad to hear your appreciation on our services. With the strong team work and full responsibility on our services, we will always try to offer the best service and create the valuable lifetime moments for our guests. Thanks once again and we will look forward to welcoming you back at our hotel in the future. With Regards, Mr. Lee Jung Joo General Manager LOTTE Hotel Yangon.

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
My overall stayed at Lotte Yangon was average. The location was good and hotel rooms and facilities no doubt is clean, however the hotel is lack of amenities which should not called “hotel and resort”. I have stayed at other 5 stars hotel resorts around the world and their facilities and amenities are way much more to offer. In terms of staff friendliness, It wasn’t consistence and definitely have areas of improvement in order to meet global hotel standard as a 5 stars hotel. I was a bit disappointed with my overall stay.
Stayed 7 nights in Jan 2020
Response from Mr. Lee Jung Joo (General Manager) on 13 Feb 2020
Dear Sir or Madam, Greetings from LOTTE Hotel Yangon! To begin with, we would like to express our gratitude for choosing us and thank you for taking the time to write feedback our property. Please accept our apology if there is any inconvenience during your stay. Well appreciated for sharing your comments about services of staffs and we will take note for future improvement. With the strong team work and full responsibility on our services, we will always try to offer the best service and create the valuable lifetime moments for our guests. Thanks once again and we will look forward to welcoming you back at our hotel in the future. With Regards, Mr. Lee Jung Joo General Manager LOTTE Hotel Yangon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and fun for families - very safe, very clean, 1 child pool and 2 other pools, beautiful surroundings, friendly staff and great room cleaners. Faves was breakfast buffet and special New Year's buffet. Maybe could add outdoor playground or for me, tennis court? Highly recommended, will stay again.
Stayed 7 nights in Dec 2019
Response from Mr. Lee Jung Joo (General Manager) on 10 Feb 2020
Dear Sir or Madam, Greetings from LOTTE Hotel Yangon! Thank you for taking the time to write feedback our property. We are really glad to hear that our services meet your appreciation. Well appreciated for sharing your comments and we will take note for future improvement. With the strong team work and full responsibility on our services, we will always try to offer the best service and create the valuable lifetime moments for our guests. Thanks once again and we will look forward to welcoming you back at our hotel in the future. With Regards, Mr. Lee Jung Joo General Manager LOTTE Hotel Yangon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from LOTTE Hotel Yangon Management Team on 10 Feb 2020
Dear Dewi, Thank you for your feedback. We will look forward to see you again.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel to stay in Yangon
An excellent hotel with an amazing outside pool next to Inya lake. Very comfortable room, bed, pillows, bathroom, with an incredible view of the lake and the city. Very helpful staff.
View from our room
Sunrise on Inya Lake
View from our room
Stayed 1 night in Feb 2020
Response from Mr. Lee Jung Joo (General Manager) on 10 Feb 2020
Dear George, Greetings from LOTTE Hotel Yangon! Thank you for taking the time to write feedback our property. We are really glad to hear your appreciation on our services. With the strong team work and full responsibility on our services, we will always try to offer the best service and create the valuable lifetime moments for our guests. Thanks once again and we will look forward to welcoming you back at our hotel in the future. With Regards, Mr. Lee Jung Joo General Manager LOTTE Hotel Yangon.

10/10 Excellent

Dewi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Jan 2020
Response from LOTTE Hotel Yangon Management Team on 3 Feb 2020
Dear Dewi, Thank you for your feedback. We will look forward to see you again.

10/10 Excellent

Khin

Stayed 5 nights in Jan 2020

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6 days in boring Yangon
Great hotel. Almost too much service
Stayed 1 night in Jan 2020
Response from Mr. Lee Jung Joo (General Manager) on 31 Jan 2020
Dear Scott, Greetings from LOTTE Hotel Yangon! Thank you for taking the time to write feedback our property. We are really glad to hear that you had great time at LOTTE. With the strong team work and full responsibility on our services, we will always try to offer the best service and create the valuable lifetime moments for our guests. Thanks once again and we will look forward to welcoming you back at our hotel in the future. With Regards, Mr. Lee Jung Joo General Manager LOTTE Hotel Yangon.

6/10 Okay

Lilian

Liked: Cleanliness, amenities, property conditions & facilities
I didn’t like the pick up at the airport the person was on time but then he ask me for wait the car and took more than 15 minutes to reach me. Was really bad.
Stayed 1 night in Jan 2020
Response from Mr. Lee Jung Joo (General Manager) on 24 Jan 2020
Dear Lilian, Thank you for your feedback. Please accept our apology if there was any inconvenience regarding the pick up service. Unfortunately, we missed a chance to meet your satisfactions this time.Hope you will give us another chance in the future to welcome you back with the best service. With Regards, Mr. Lee Jung Joo General Manager LOTTE Hotel Yangon.

2/10 Terrible

Dong Sik

Stayed 5 nights in Jan 2020

10/10 Excellent

Khin Swe

Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2020
Response from LOTTE Hotel Yangon Management Team on 21 Jan 2020
Dear Guest, Thank you for your feedback. We will look forward to see you again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and excellent service. There was nothing they would not do to make your stay comfortable and enjoyable
Stayed 3 nights in Jan 2020
Response from Mr. Lee Jung Joo (General Manager) on 21 Jan 2020
Dear Sir or Madam, Greetings from LOTTE Hotel Yangon! Thank you for taking the time to write feedback our property. We are really proud to hear that our services meet your satisfaction on your visits. With the strong team work and full responsibility on our services, we will always try to offer the best service and create the valuable lifetime moments for our guests. Thanks once again and we will look forward to welcoming you back at our hotel in the future. With Regards, Mr. Lee Jung Joo General Manager LOTTE Hotel Yangon.

8/10 Good

Do Seong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mess up my year end gala party
I booked this hotel for year end gala party with cheering’Happy New Year’ as it was advertised on the hotel website. My wife bought a new dress to wear in the gala party we expected and we found that all tickets sold out to people outside of hotel not to hotel guests. It was only for invited guests from outside and the party area was blocked by hotel to access. It was so embarrassed and disappointed. Of course it could be my fault that I should check the hotel to make sure whether the gala party was for the hotel guests or not(that was what hotel staff said that). Last 18 years, I spent the end of year and new year celebration in hotels all different countries and had always good memorable gala parties as hotel guests with my wife. Me and my wife decided to spend our year end break in Yangon and I found only Lotte hotel offered the gala party and If I knew what Lotte is about, I would not screwed up my year end plan. Thanks a lot Lotte!
Stayed 7 nights in Dec 2019
Response from Mr. Lee Jung Joo (General Manager) on 21 Jan 2020
Dear Do Seong, Warmest Greetings from LOTTE Hotel Yangon! Thank you for taking your time for the feedback regarding new year gala party which is the second time celebration. With the intention to enjoy not only in house guests but also outside guests, we have arranged the Gala Dinner with announcement to the public in advance. But, it was fully booked and tickets are sold out unexpectedly. Thus, we are truly sorry for your inconvenience that happened during the stay. Unfortunately, we missed a chance to meet your satisfactions this time. Please accept our apology and we hope you will give us another chance in the future to welcome you back with the best service. With Regards, Mr. Lee Jung Joo, General Manager LOTTE Hotel Yangon.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great especially the service provided by hotel staff
Stayed 4 nights in Nov 2019
Response from Mr. Lee Jung Joo (General Manager) on 15 Jan 2020
Dear Sir or Madam, Greetings from LOTTE Hotel Yangon! Thank you for taking the time to write feedback our property. We are really glad to hear your appreciation on our services. With the strong team work and full responsibility on our services, we will always try to offer the best service and create the valuable lifetime moments for our guests. Thanks once again and we will look forward to welcoming you back at our hotel in the future. With Regards, Mr. Lee Jung Joo General Manager LOTTE Hotel Yangon.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All New facility, and staff are well trained, friendly, and professional.
Stayed 2 nights in Dec 2019
Response from Mr. Lee Jung Joo (General Manager) on 7 Jan 2020
Dear Sir or Madam, Greetings from LOTTE Hotel Yangon! Thank you for taking the time to write feedback our property. We are really glad to hear your appreciation on our services. With the strong team work and full responsibility on our services, we will always try to offer the best service and create the valuable lifetime moments for our guests. Thanks once again and we will look forward to welcoming you back at our hotel in the future. With Regards, Mr. Lee Jung Joo General Manager LOTTE Hotel Yangon.

10/10 Excellent

MR, Oregon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite part there was the breakfast. The rooms were nice. The staff was friendly; however, the front desk was a little rigid about things. For example, they had a Lego room and we weren’t allowed to access it, even if we’re willing to pay extra, as it was only for those who got the Lego package. We understand not wanting to flood the room if it had high usage, but it sat there empty. The hotel was also a little far from the central area.
Stayed 5 nights in Dec 2019
Response from by Mr. Lee Jung Joo (General Manager) on 7 Jan 2020
Dear Sir/Madam, Greetings from LOTTE Hotel Yangon! Thank you for taking the time to write feedback our property. We are glad to hear that you have enjoyed your stay at LOTTE. Well appreciated your feedback for Lego Room and we will take note for future improvement. With the strong team work and full responsibility on our services, we will always try to offer the best service and create the valuable lifetime moments for our guests. Thanks once again and we will look forward to welcoming you back at our hotel in the future. With Regards, Mr. Lee Jung Joo General Manager LOTTE Hotel Yangon

4/10 Poor

CRYSTAL

Disliked: Cleanliness, staff & service
Service not recommended
Stayed 1 night in Dec 2019
Response from Mr. Lee Jung Joo (General Manager) on 7 Jan 2020
Dear Crystal, Thank you for your feedback. Please accept our apology if there was any inconvenience during your stay. Unfortunately, we missed a chance to meet your satisfactions this time. Hope you will give us another chance in the future to welcome you back with the best service. We will look forward to see you again.With Regards, Mr. Lee Jung Joo General Manager LOTTE Hotel Yangon.

6/10 Okay

John D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place with a few shortcomings
Very nice modern hotel with great staff that really go out of their way to please the guests. The included breakfast buffet was amazing! So many wonderful fresh options to choose from. Went to the SPA 2x to get back and foot massages. Very awesome, and got to try the Beyond shampoo and soap. Very fancy South Korean products which I was able to order on Amazon to have when I get back to the US. Where they came up short: -Couldn't do late check out without having to pay for a new room. The hotel was only at 50% occupancy. Ended up paying for an additional night as had an evening flight. -The free 1:30pm shuttle was to take us to the Shwedagon Pagoda but instead took us to the market. When using rideshare Grab I put in the wrong destination and took a few hours of wasted time to get back in the city and reached the Shwedagon Pagoda just before dark. Wonderful place to visit! -no usb ports near the bed and only a single wall outlet. Very hard when carrying 2 phones, and a smart watch For sure will stay at Lotte hotels again, they really know what they are doing as far as taking care of guests.
Stayed 2 nights in Dec 2019
Response from by Mr. Lee Jung Joo (General Manager) on 7 Jan 2020
Dear John D, Greetings from LOTTE Hotel Yangon! Thank you for taking the time to write feedback our property. We are really glad to hear that you had great time at LOTTE and our services meet your satisfaction on your visits. With the strong team work and full responsibility on our services, we will always try to offer the best service and create the valuable lifetime moments for our guests. Thanks once again and we will look forward to welcoming you back at our hotel in the future. With Regards, Mr. Lee Jung Joo General Manager LOTTE Hotel Yangon.