2/10 Teruk
Alissha
4 Sep 2025
Review: Disappointed by Lack of Flexibility and Customer Support
Unfortunately, I was not able to stay at this property. I made a slight error with my reservation dates and arrived on a day when there was no availability. I understand this was partially my mistake, but I was hoping for some flexibility or assistance on a reservation that was made.
I contacted Expedia, who helped connect me with the property manager, but unfortunately, I was denied any refund or alternative solution. I would have been open to rebooking or using the amount as credit toward a future stay, but no options were provided.
I was genuinely looking forward to staying here however, due to the lack of understanding from the property manager and customer support I received, I will not be staying at this property in the future
Alissha
Menginap 1 malam pada Ogo 2025