Hotel Dekat West Springfield Town Common

"Beautiful property and friendly staff!"

"Good stay"

"!"

"Location is great. Air conditioning in the room is perfect. The halls were terribly hot. The evening check in staff members was miserable. It appeared that we were wasting his time. The 2nd floor hallways are in terrible condition. Wallpaper is coming off the walls and the door had a huge gap. The daytime front desk team members were wonderful and helpful. Laundry onsite was a plus. Fitness center is sub par."

"It was a good night"

"While the hotel rooms were clean, the noise was almost unbearable. We booked the hotel for one night so that my daughter could take an early morning test in Springfield. When we checked in, it was so loud from the bar/restaurant that I could barely even hear the desk clerk. Then we stayed on the 16th floor and there were loud voices and teenagers (or maybe adults) in the hallway until around 3am. Lastly, the HVAC wasn't turned on when we arrived so it was 77 degrees in the room. When I...

"Breakfast was very well stocked at all times. Very nice staff and the hotel was good for the price point."

"Online images show the renovated rooms, but upon arrival it was clear the actual building had rough edges. We were only in town a couple of nights, so I ignored my initial gut feeling. With further inspection I saw many other flaws including: cracks, chips, and possessions leftover from previous guests. When bringing this up with the staff, they claimed they were completely booked so we couldn’t switch rooms. Not a problem. They said they could remove what we found but when I had asked if they...

"Room was clean. Amenities were accessible and staff were very very nice! Would recommend staying here"

"Very clean rooms, quiet place, lovely view of trees. Breakfast had a wide variety to choose from. I will return if I come back to area."

"I got a message 1 hour before check in that the elevator was being serviced and should be operational by this evening. I got out of work arrived to the property at 5 pm and my room was still 25-30 minutes from being ready (housekeeping), meanwhile I was put on the 4th floor with no AC in the stairways at 100 degrees outside, just unacceptable. Sad because I was very excited to visit the spa and restaurant. The lobster crab cake appetizer was the best part of the trip."

"All was good except that the room above us decided to do a 5k in their room starting at 05:00 AM. This wasn’t the hotel’s fault, but was their fault was the condition of the floors. Beyond the stomping, the floors creaked! We arrived late at night needing sleep before a long day of driving. We got almost none because of the noise."

"Clean room, breakfast good, parking easy. Stay stay stay "

"Excellent"

"Air coming from ac was smelly and furniture was outdated. Carpet needs to be replaced."

"Hotel needs upgrades but the staff was very helpful and professional when an issue arises."