Hotel Dekat West Springfield Town Common

"was a weird location but once it was found, the place was top knotch"

"Friendly staff, clean room, convenience to have Starbucks in the lobby!"

"He room was very clean, the staff was engaging and the breakfast was delicious. "

"yes we did love the breakfast ad the front desk staff was very helpful. The room was ok but beds were to soft for us and the TV did not work:("

"The hotel is very clean and well maintained. The room was well decorated with a large bathroom. The only negative was that some of the staff was unfriendly and unhelpful - a little unusual for a casino. "

"The ratings by Expedia are FALSE. This was the most disgusting room I had ever been in. Simply unacceptable. I even checked for bed bugs and didn’t sleep a wink because of the smell in the room. How on earth are people sleeping here ?!? The hallways and rugs are filthy. Staff was ok. Don’t waste your money. I’m requesting a refund simply off the embarrassment of booking this for my family. Never ever again. "

"Front desk staff was very friendly and informative. Great location for the local colleges."

"Lady at the front desk was amazing"

"Property was well maintained and clean. Kitchen area was a bit cramped in comparison to other Hampton Inn's but not a deal breaker. Dining area was sufficient."

"The room was clean but could use some minor repairs. Parking was fine. Breakfast was better than many hotels. Staff was very helpful. "

"Si estaba bien todo "

"Very clean and the buffet was a plus! "

"Very well located."

"Breakfast was fresh, plentiful and good hours of operation...Nice Big clean room...Friendly staff."

"Never came to clean our room in a 5 nights stay, bathroom sink was clogged and no one came to fix it. Room tv didnt work. Empty box of tissues in room, spider in toilet with a whole web. No bathroom towels. No sponge or dish soap for kitchen utensils. We had a 2 bedroom suite. Terrible stay my family of 6 couldn't wait to leave. "

"no problems"

"Lo mejor de lo mejor, me volvería a quedar miles y miles de veces."

"I had a wonderful stay. The room was very clean and comfy, the breakfast was delicious and had many options, the staff were friendly and helpful. The hot tub was the icing on the cake for my Mother's Day weekend and my son loved both the pool and hot tub. I was traveling with my elderly mother and 8 year old child (we were so tired) so I asked for an early check-in and Mari (hope I spelled her name right) was able to accommodate that for me with understanding, kindness, and professionalism. She...

"room were not cleaned and the bedding had blood on them when we talk to them they change are room but it was in another room just the same but had bullets mark on the wall they said there were sorry but would not refund me and told us to deal with it. "

"The whole property was clean and well maintained."