Hotel FJB di West Parley

"I chose a budget room which was £144 per night. I stayed two nights over the Bank Holiday heatwave . There was a brick wall outside my window and only two of the windows would open a maximum of 3 inches. The bathroom window did not open and the fan was not working. It was wretched in the heat. You have to have the light on to see even in daylight. I was given a very basic fan . I asked to change my room the next day. It was inhumane to expect anyone to be in a room with no ventilation in that...

"We did enjoy our stay at Harbour Heights, although parts of the hotel feel a little tired and in need of some updating. Unfortunately, some members of staff could also benefit from further customer service training, as at times we felt more like an inconvenience than valued guests. The terrace and the view are absolutely stunning and were definitely the highlight of our stay. However, it was disappointing that guests were not allowed to have meals on the terrace, and there was no waiter service...

"Location was fantastic, room was clean but could do with modernising as it was a bit dated. Staff were very good. Value for money probably not but once it's been shown a bit of love and attention it would be well worth it."

"Both my husband and myself found the hotel to be just perfect location walk to the beach ideal for children..especially in summer months. Breakfast was great ample choice. However we found our bedroom overlooking the garden a little sparce could do with additional decorative objects to give it more appeal.."