2/10 Terrible
ROBERT E
Business traveller, Travelled with pets, Travelled with partner
3 Jun 2024
I looked up PET FREINDLY hotels in West Palm Beach, on line, and booked Sprin hill Suites fo 4 nights. There was a box next to the word Pet, so I marked the box with a check. Then the day before check in, I called the hotel and talked to an employee to make sure we were all set. I told her that my wife and I would be staying there, and that we have a small dog. She checked, and confirmed that that’s what it said on our reservation. She said we were all set. Upon arriving and checking in, I told the desk clerk that we had our dog with us. She asked if he was a service animal. I told her he wasn’t. She excused herself, and then returned with the manager. He informed me that they have a “no pets” policy and that we would have to find other accommodations. He said he would speak to the person I talked to on the phone, but there was nothing he could do for us.
I just looked online again under “Pet Freindly” hotels in WPB and SpringHill still
comes up.
ROBERT E
Stayed 4 nights in May 2024