Hotel Dekat West Lake

"The hotel was in a great location, close to shopping and restaurants. The breakfast buffet was one of the better hotel breakfasts I’ve had. The pool was warm and clean, and the staff was very friendly. I would definitely stay here again. "

"Friendly and helpful staff, great restaurants and the room was fantastic. "

"Beautiful hotel. My 90 year old mom loved the room and the layout of the entrance and lobby. "

"Great suites for families. Awesome breakfast area with lots of seating options and great food selections. Perfect location to visit the Air Zoo and going skiing north of the city. "

"This hotel was wonderful! It was clean, spacious, and comfortable. The staff was friendly and very professional. We truly enjoyed our stay and will definitely return. Five stars!!! "

"Better than expected "

"My only 2 gripes are, you can’t just walk in. It was nice that they didn’t leave you out in the cold and rain but to get all the way in, so as to “check in”, you had to grt someone’s attention. I am sure that this is meant for security but it was a bit of a shock seeing that I was unaware before arriving. The second gripe is that the person “booking” the room has to be present for the check in. This is very inconvenient. I drove there through crappy weather because the attendant had to “see”...

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"Room was very clean and Comfortable. Amber was very friendly and professional on the phone when I called for a question. Pat was great when we checked in. I asked Pat for a great place to eat local and she asked me if I wanted a sitdown restaurant and I said yes. She recommended Jacs in Kalamazoo about 4 miles up the road. Jacs did not disappoint. Great suggestion. We do ask often on places to eat when we travel, and most are great recommendations. The only negative thing I would say is...

"The room was spotless and the front desk personnel were so kind and helpful. Breakfast was what you would normally get at a hotel, it was hot and fresh so all was good!"

"This hotel and staff carries the professionalism and amenities I am looking for during travels. "

"Everything was great "

"It was a wonderful stay however when I made my reservation it said I wouldn't be charged until we got there and I was unable to use the card that it was supposed to go on. So I'm at a limbo still trying to figure out what to do. Normally every hotel I've stayed at they never charged until we got there all I had to do is give them a card when I did the reservation and they charged my card when I got there. "

"Great staff"