Hotel Dekat West End Center

"The morning staff did not know what was going and and rude while the evening staff specifically a woman name Elizabeth was very helpful and kind but soon to find out they had fired her the next day they basically over charged me for a room I already purchased "

"The property was great! The rooms were large. Two king beds were nice and comfortable. We’d definitely stay here again. "

"To keep it short and simple, this place is absolutely awful. Our room was filthy, with hair and crumbs everywhere. Our bed has BED BUGS and my kids and I got bit multiple times. The property is outdated and lacking extreme maintenance. Do not, under any circumstance stay here. Not sure why it has any good reviews. Still waiting to hear from property manager for refund. I am so unbelievably disgusted and frustrated. I have spent 3 days cleaning and disinfecting our belongings, hoping we didn’t...

"Nice place good breakfast clean and very helpful staff. Numerous restaurants nearby."

"Parking was so easy and close to the entrance. Breakfast was great. Great choices and friendly staff"

"Giselle greeted is as we checked in. She was an absolute joy. Our room was spacious and clean. I even lost the T.V. remote and when I told them, they just gave me a replacement one. The breakfast offered many choices. We would definitely stay again."

"Have stayed here a few times and it’s always great"

"Very good for the price "

"Check in was great, this was our 2nd stay and the front desk receptionist had been great both times. I believe her name was Jessica. Only complaints are the bedroom closet door was missing a knob and kind of hard to open. there was only 1 fork with the dishes they have in the room and there were no big bowls and just small ones. Breakfast was good, hotel was clean. Other than the small easy fixes we love this hotel when we’re in Lubbock. "

"This property is very outdated and we were disappointed by overall cleanliness of hallways, elevators, and shared spaces. Our patio was covered in bird poop and unusable. The room is very outdated. Not typical of best westerns we have stayed at in the past. "

"Breakfast is good, Rooms and staff are excellent!! Always love staying here will stay again. Keep up the good work. "

"Great place to stay !"

"The hotel was dated and not in a good way. None of the ice machines worked. The pool was closed based on online reviews it been closed for several months. This hotel needs to be renovated and better maintained. "

"Was a nice quiet location. Centrally located and wasn’t too far from anything in town. Good communication throughout our stay. "

"Get better staff who isn't so rude .. and try to actually make the guest feel welcome "

"Breakfast was always fresh and constantly cleaned and monitored. Parking was ample and safe."

"Very nice Hotel with great staff and amenities "

"The room and amenity areas were very clean and well kept, overall a solid hotel in Lubbock"