Hotel Dekat Warwick City Hall

"We have never been treated so poorly. "

"I arrived in the afternoon,tired and didn’t pay attention to the property. Nothing was wrong to my brief observation."

"This Holiday Inn Express was the worst chain hotel experience I've had in North America. Aside from the average breakfast, everything else was below average. This included the attitude of the front desk staff, the overall cleanliness of the hotel, and the very old and worn carpets, furniture, and bathroom in the room. The front desk initially gave us the wrong room type; the room didn't have a sofa bed, and we had to go find them and wait a long time to move our luggage to a new room. At...

"Rooms were spacious but needed updating. I also felt like they could’ve been a lot cleaner. Staff was nice and breakfast was good."

"The room was the cleanest I have ever seen in a hotel. No hair anywhere and perfectly comfortable. Christine was our housekeeper. Her and the front desk staff gave us wonderful recommendations for places to eat and to explore. We will definitely come back through again!"

"This hotel was very clean, and the check-in was very easy. The hotel rooms are very nice."

"It's a tired property with tired staff. For example, the TVs in the room did not include coverage of the World Cup. You had to go to the lobby if you wanted to watch. Brutal. In this day and age, that's Motel 6. If I had been charged the Motel 6 price, it would have been okay. I wasn't. Much too much for what I received. Not even a free donut for breakfast. C'mon. Go elsewhere!"

"Just stayed for the night and it was great"

"The front desk manager literally stopped talking to her client to yell at me when asking about early check in. The woman helping me was mortified and admitted she’s seen that behavior before. The shower leaked. The sink wouldn’t drain. The bathroom light switch is in the living area not in the bathroom. Very poor lighting dark and dreary. I reserved a corner room specifically for 2 windows guaranteeing more light and was forced to downgrade because “they were totally booked the night before” and...

"Everything was awesome."

"Very good experience. We travelled with family and enjoyed the stay. Good location."

"Great"

"Overall, we had a good stay. However, our reservation was for three guests, but the room was prepared for only two people. We had to go to the front desk three times to request extra bedding and towels. Other than that, everything was great."

"Air conditioning in the lobby where the hotel bistro was was broken so it was quite warm there. The room we were given had a wet rug near the coffee maker and the faucet in the bathroom leaked from the fixture all over the counter. They moved us to a different room and the toilet overflowed. It was fixed by the time we returned but none of it left us with a great feeling. Probably wouldn’t stay there again."

"The main issue was that Expedia confirmed our reservation but the hotel did not have the reservation. They did not have any rooms available, except one, as they were under construction. That room smelled like smoke. This is the first time we have had an issue with the Expedia reservation not going through to the hotel."