8/10
Our room was dated, tv didn’t work, i think the remote batteries were dead. The clothes line in shower was broken. Not enough hooks to hang items to dry. Room is only cleaned every 4 days and it wasn’t explained we needed to request extra cleaning at check in. Even when we called housekeeping we were told they couldn’t clean our room. We had to ask for extra towells, then the just dropped a bag of towels inside the door. Tram was not working and once they got one working it was super slow, noisy and the air con wasn’t working. Still a beautiful property, but for the price it didn’t feel like a property up to Hiltons standards. If changes aren’t made soon. It will feel run down within the year. Disappointed in the condition of the hotel, faded signage and artwork signs, empty flower pots. Didn’t feel like it was worth the money spent.
Kristen
Menginap 4 malam pada Jul 2025
