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Ulasan tentang Hotel Grand Chancellor Townsville

4.5 out of 5
Hotel Grand Chancellor Townsville
334 Flinders Street, Townsville, QLD

Ulasan

8.6

Cemerlang

Penilaian 10 - Cemerlang. 450 daripada 967 ulasan" "
Penilaian 8 - Baik. 363 daripada 967 ulasan" "
Penilaian 6 - Boleh diterima. 98 daripada 967 ulasan" "
Penilaian 4 - Lemah. 35 daripada 967 ulasan" "
Penilaian 2 - Teruk. 21 daripada 967 ulasan" "

9.0/10

Kebersihan

9.0/10

Kakitangan & perkhidmatan

8.4/10

Kemudahan

8.4/10

Keadaan hartanah & kemudahan

8.2/10

Mesra alam

Ulasan

10/10 Cemerlang

Carissa

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Was a great little overnight stay with my babies
Menginap 1 malam pada Apr 2024
Respons daripada Hotel Grand Chancellor pada 11 Apr 2024
Dear Carissa,Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with usl.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Belen CanasGuest Services Manager

10/10 Cemerlang

Skye

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Excellent customer service and great location.
Menginap 1 malam pada Apr 2024
Respons daripada Belen Canas - Guest Service Manager pada 9 Apr 2024
Dear Skye,I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our service and location.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Belen CanasGuest Services Manager

10/10 Cemerlang

Jack

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good value hotel, clean and polite service. Great view from the top floor pool area.
Menginap 1 malam pada Mac 2024
Respons daripada Hotel Grand Chancellor pada 2 Apr 2024
Dear Jack,Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Belen CanasGuest Services Manager

8/10 Baik

Linda

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Good central location. Parking is limited.
Menginap 2 malam pada Mac 2024
Respons daripada Hotel Grand Chancellor pada 23 Mac 2024
Dear Linda,I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Florencia RicciGuest service manager

10/10 Cemerlang

Haylee

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama pasangan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Excellent service from receptionists, we called to let them know we may be late to check in but they assisted and were well mannered on phone & in person. Thank you team for that & being welcoming at the front desk upon arrival & checkout. Excellent service from one of the Kenyan ladies who worked graveyard shift Friday 08/03/24 11pm - Saturday 09/03/2024 7am-8am she was very kind, helpful & a hard worker even though it was very cold & windy upstairs by pool area. When I called reception to assist with our tv asthe Netflix account was saying “unable to connect to wifi”. A staff member had this fixed for us while we went out to get some food. Thank you! Room looks exactly as it does as per advertised, very clean, beautiful views from our balcony/room as we were located on the 11th floor. Our view was of castle hill & at night time early morning the view was breath taking. Pool was amazing! Beautiful to swim in, view from the 20th floor (where pool is located) also stunning! Only thing I’d say could use improvement will have to be “the hotel underground car parking”. If they can invest in a direct lift from car park to reception/ rooms, that’ll be perfect! I’d say it’ll be more safer for everyone especially those with kids/a family & a lot easier when unpacking/packing the car. Apart from that everything was great, will definitely book our next stay here whenever we’re back in Townsville & will have to try the breakfast buffet too. Overall rating 10/10 🙌👌
Menginap 2 malam pada Mac 2024
Respons daripada HGC Townsville pada 11 Mac 2024
Dear Haylee,Thank you for taking the time to write your very complimentary review.It was so nice to read all the lovely things you experienced during your stay, especially our customer service, something that we pride ourselves on.We look forward to welcoming you back soon.Kind regards,Florencia RicciGuest service manager

6/10 Boleh diterima

Kylie

Menginap 1 malam pada Feb 2024
Respons daripada Hotel Grand Chancellor pada 23 Mac 2024
Dear Kylie,I appreciate you taking the time to share your feedback after your recent stay. We look forward to welcoming you back on your next visit to Townsville.Kind regards,Florencia RicciGuest service manager

8/10 Baik

Yoshihiro

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good enough
Menginap 1 malam pada Feb 2024
Respons daripada HGC Townsville pada 7 Feb 2024
Hello,Thank you for taking the time to leave your review, it is appreciated. Kind Regards,BreeGuest Service Manager

6/10 Boleh diterima

Yoshio

Sukakan: Kakitangan & perkhidmatan
駐車場が遠いのと朝食がひどい。
Menginap 1 malam pada Feb 2024
Respons daripada HGC Townsville pada 7 Feb 2024
Hello,Thank you for taking the time to leave your review, it is appreciated. Kind Regards,BreeGuest Service Manager

2/10 Teruk

Jacinta

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
My partner, daughter and I stayed in your hotel last night in room 1905 and we were not satisfied with the condition of the room or your hotel. After not having power for 3 nights we though we would have a stay at a hotel and choose the HGC as it was classed as a 4 star hotel and was at the centre of everything, where we could come and relax and cool down for the day. We couldn't have been much further from the truth, the room was dirty, windows not cleaned, slippers mouldy, dampness in the bathroom and no pool to cool down as it was under repair, that part I completely understand as these things happen but there was no mention of this on your website or even when we checked in, giving us the chance to go else where that did have an operational pool and the chance to cool down in another pool. So we though we would go and cool down in the room, well that was another mistake, as the AC in the room was not cooling, we though maybe the heat coming through the windows, so we closed the curtains and went for dinner, only to come back to still a warm room. We called the front desk who came and looked at the AC and instead gave us a fan to cool us down. Unfortunately to pay the price we did to sleep in a warm room when we could have done that at home was not the experience nor the lack of sleep that I expected.
Menginap 1 malam pada Jan 2024
Respons daripada HGCT Team pada 4 Feb 2024
Dear Jacinta ,Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the Air Conditioning during your stay.We are dedicated to continually improving our service, so your feedback is greatly appreciated. I have passed this issue over to our Maintenance Manager to investigate and resolve.We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.Kind regards,Santiago FornasariGuest Services Manager

10/10 Cemerlang

Hamish

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 1 malam pada Jan 2024
Respons daripada Hotel Grand Chancellor pada 21 Jan 2024
Hi Hamish,Thank you for your complimentary review. We are so glad you enjoyed your stay. We look forward to welcoming you back to the Hotel Grand Chancellor in Townsville on your next visit. Kind Regards,BreeGuest Service Manager

6/10 Boleh diterima

Tara

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kakitangan & perkhidmatan, kemudahan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Good location and the buffet breakfast was good. Rooms need maintance done, carpet had holes in it, room had not been cleaned well, hotel smelt musty including our room so we had to sleep with the balcony door open (not ideal in Summer), I can’t even describe the state of the shower (wasn’t dirty as such but just very run down). It really wasn’t like in the photos and was very disappointing. If we were staying more than 1 night I would’ve found somewhere else to stay.
Menginap 1 malam pada Jan 2024
Respons daripada HGC Townsville pada 15 Jan 2024
Hi Tara,Thank you for taking the time to leave your review. We are so glad to read that you enjoyed our buffet breakfast and our central location in the heart of Townsville. I have passed your feedback regarding your room on to our management teams to look into immediately. We look forward to welcoming you back to HGC in the future so we can demonstrate our commitment to excellence. Kind Regards,BreeGuest Service Manager

8/10 Baik

Laraine

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Central location and reasonable rates
The lobby and restaurant areas have clearly been updated and upgraded, however the same can’t be said for the rooms. The rooms are large and have a great view, the tv is modern, however the furnishing needs updating. The bathroom especially needs mold treatment. It was fine for an overnight stay however and staff were good. Recommend using the hotel parking for $15/night for security of your car.
Menginap 1 malam pada Jan 2024
Respons daripada HGC Townsville pada 15 Jan 2024
Hi Laraine,Thank you for taking the time to provide your feedback. I am glad you found our staff helpful and our secure parking handy. I have passed your feedback regarding your room on to our maintenance and housekeeping teams for further investigation. We look forward to welcoming you back to HGC on your next trip to Townsville so we can demonstrate our dedication to excellence. Kind Regards,BreeGuest Service Manager

8/10 Baik

Ross

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great location, very nice room, great service, secure parking. Room had a stale smell tho only problem.
Menginap 1 malam pada Jan 2024
Respons daripada HGC Townsville pada 15 Jan 2024
Hi Ross,Thank you for taking the time to leave your review. I am so glad you enjoyed your stay and our central location and service of our staff. I have passed your feedback on regarding your room to be investigated further by our management team. We look forward to welcoming you back to HGC on your next visit to Townsville so we can demonstrate our dedication to excellence. Kind Regards,BreeGuest Service Manager

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Dis 2023
Respons daripada HGC Townsville pada 3 Jan 2024
Dear Traveler,Thanks so much for your 4 star review. I'm so pleased that you enjoyed your stay with us.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Florencia RicciGuest service manager

8/10 Baik

Sarah

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
The rooftop pool was great. The cleanliness of the room was ok but needs improving - old stained carpet, our fridge didn’t work, handprints that weren’t ours all over the glass sliding doors and mirrors. There were also large cockroaches in our room. We used restaurant for buffet breakfast which I think is convenient.
Menginap 2 malam pada Dis 2023
Respons daripada HGC Townsville pada 30 Dis 2023
Hi Sarah,Thank you for taking the time to leave your review. I am glad you enjoyed the pool and our buffet breakfast. My apologies in regards to your room, I have passed this feedback on to our management team. Kind Regards,BreeGuest Service Manager

8/10 Baik

Cecilia

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Staff were lovely
Menginap 1 malam pada Dis 2023
Respons daripada Hotel Grand Chancellor pada 29 Dis 2023
Thank you for your kind feedback.

6/10 Boleh diterima

sanjay

Menginap 1 malam pada Dis 2023
Respons daripada Hotel Grand Chancellor pada 29 Dis 2023
Thank you for your feedback.

10/10 Cemerlang

Kaori

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 1 malam pada Dis 2023
Respons daripada Hotel Grand Chancellor pada 4 Feb 2024
Dear Kaori,Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Florencia RicciGuest service manager

8/10 Baik

Brad

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 4 malam pada Dis 2023
Respons daripada HGC Townsville pada 24 Dis 2023
Dear Brad,Thanks so much for your 4 star review. I'm so pleased that you enjoyed your stay with us.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Florencia RicciGuest service manager

8/10 Baik

Marlyi

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Dis 2023
Respons daripada HGC Townsville pada 24 Dis 2023
Dear Marlyi,Thanks so much for your 4 star review. I'm so pleased that you enjoyed your stay with us.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Florencia RicciGuest service manager

4/10 Lemah

Jason

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
A step back in time, terrible parking options followed by a $100 charge even though the stay was paid in full. Once in the room there is a control panel for an air-conditioner that you in fact cannot control. For the price there are many better and even cheaper options than this one.
Menginap 2 malam pada Dis 2023
Respons daripada Hotel Grand Chancellor pada 15 Dis 2023
Hello Jason,Thank you for leaving your feedback. The 100 is a security authorisation, which is a standard hotel policy and procedure to cover any incidental charges. Kind Regards,Bree, Duty Manager

8/10 Baik

Peter

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Excellent staff and service. Excellent security. Good breakfast. Average rooms
Menginap 1 malam pada Dis 2023
Respons daripada HGCT Team pada 12 Dis 2023
Dear Peter,Thank you for taking the time to write your very complimentary review.It was so nice to read all the lovely things you experienced during your stay, especially the food and the service, something that we pride ourselves on.We look forward to welcoming you back soon.Kind regards,Belen CanasGuest Services Manager

10/10 Cemerlang

Gaurav

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Dis 2023
Respons daripada Hotel Grand Chancellor pada 15 Dis 2023
Hello,Thank you for taking the time to leave your feedback, it is appreciated. Kind Regards,Bree, Duty Manager

10/10 Cemerlang

Garshon

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Clean, friendly staff, good location.
Menginap 1 malam pada Nov 2023
Respons daripada Belen Canas - Guest Service Manager pada 2 Dis 2023
Dear Garshon,Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Belen CanasGuest Services Manager

8/10 Baik

Scott, Sunnybank

Sukakan: Kebersihan
Place needs work getting old and a little untidy not dirty just needs love
Menginap 2 malam pada Nov 2023
Respons daripada Santiago pada 28 Nov 2023
Dear Scott , Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to our rooms. We hope this did not inconvenience you too greatly and that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards, Santiago Fornasari - Guest Services Manager

8/10 Baik

Desley

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Nov 2023
Respons daripada HGC Townsville pada 30 Nov 2023
Hi Desley,Thank you for taking the time to leave your feedback, it is appreciated. Kind Regards,BreeGuest Service Manager

10/10 Cemerlang

Nicholas

Menginap 1 malam pada Nov 2023
Respons daripada Hotel Grand Chancellor pada 15 Dis 2023
Hi Nicholas,Thank you for taking the time to leave your review. Kind Regards,Bree, Guest Service Manager

6/10 Boleh diterima

debbie

Menginap 1 malam pada Nov 2023
Respons daripada Hotel Grand Chancellor pada 15 Dis 2023
Hello,Thank you for taking the time to leave your review.Kind Regards,Bree, Guest Service Manager

10/10 Cemerlang

Louise

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Really enjoyed our stay, with midnight room service, delicious buffet Brekky and lovely staff.
Menginap 1 malam pada Nov 2023
Respons daripada Hotel Grand Chancellor pada 20 Nov 2023
Dear Louise,Thank you for taking the time to write your very complimentary review.It was so nice to read all the lovely things you experienced during your stay, especially the food and the service, something that we pride ourselves on.We look forward to welcoming you back soon.Kind regards,Florencia RicciDuty Manager

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Nov 2023
Respons daripada Hotel Grand Chancellor pada 18 Nov 2023
Hello,Thank you for taking the time to provide your feedback.

8/10 Baik

Angela

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Reception staff were excellent room was clean tidy all we needed for a 1 night stay.
Menginap 1 malam pada Nov 2023
Respons daripada HGC Townsville pada 18 Nov 2023
Hello,Thank you for taking the time to provide your feedback. We are so glad you enjoyed your stay.Kind Regards,Bree HaidarGuest Service Manager

10/10 Cemerlang

Kiahn

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I love the balcony that overlooks the city
Menginap 1 malam pada Nov 2023
Respons daripada HGC Townsville pada 18 Nov 2023
Hello,Thank you for taking the time to provide your feedback. We are so glad you enjoyed your balcony.Kind Regards,Bree HaidarGuest Service Manager

6/10 Boleh diterima

Adrian

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Rooms are little out dated & very small. Shower barely fit my husband & I in it so forget the shower sx! ;)P Tried to order room service at midnight but the phone line wasn’t working so had to walk down to reception to order. Air con is very bad, can’t turn it down from 20 deg & 20 didn’t even cool the room sufficiently. Friendly service staff though…. Just wish it was better all round.
Menginap 1 malam pada Okt 2023
Respons daripada Belen Canas - Guest Services Manager pada 28 Okt 2023
Dear Adrian,Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the Air Conditioning and facilities during your stay.We are dedicated to continually improving our service, so your feedback is greatly appreciated. I have passed this issue over to our Maintenance Manager to investigate and resolve.We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.Kind regards,Belen CanasGuest Services Manager

8/10 Baik

Belinda

Sukakan: Kebersihan, kakitangan & perkhidmatan
Accommodation great for a 1 night stay
Menginap 1 malam pada Okt 2023
Respons daripada Belen Canas - Guest Service Manager pada 19 Okt 2023
Dear Belinda,Thank you for taking the time to write your very complimentary review.It was so nice to read all the lovely things you experienced during your stay, especially the service, something that we pride ourselves on.We look forward to welcoming you back soon.Kind regards,Belen CanasGuest Services Manager

10/10 Cemerlang

Anne

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Just a bit outdated with décor etc, otherwise great sleep and staff were friendly.
Menginap 3 malam pada Okt 2023
Respons daripada Belen Canas - Guest Service Manager pada 19 Okt 2023
Dear Anne,Thank you for taking the time to write your very complimentary review.It was so nice to read all the lovely things you experienced during your stay, especially the service, something that we pride ourselves on.We look forward to welcoming you back soon.Kind regards,Belen CanasGuest Services Manager

8/10 Baik

Janice

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good location, close to restaurants, hotel rooms large and comfortable.
Menginap 1 malam pada Okt 2023
Respons daripada Belen Canas - Guest Service Manager pada 19 Okt 2023
Dear Janice,Thanks so much for your review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Belen CanasGuest Service Manager

10/10 Cemerlang

Corinne

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Sep 2023
Respons daripada Hotel Grand Chancellor pada 4 Okt 2023
Thank you for staying with us.We appreciate your feedback.

8/10 Baik

Elsie

Menginap 1 malam pada Sep 2023
Respons daripada Belen Canas - Guest Service Manager pada 19 Okt 2023
Dear Elsie,Thank you for taking the time to write leave your review.We look forward to welcoming you back soon.Kind regards,Belen CanasGuest Services Manager

4/10 Lemah

Ngitthi

Tidak sukakan: Kakitangan & perkhidmatan
Menginap 1 malam pada Sep 2023
Respons daripada Santiago pada 26 Sep 2023
Dear Ngitthi ,Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations.We are dedicated to continually improving our service.We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.Kind regards,Santiago Fornasari - Guest Service Manager

10/10 Cemerlang

ROBERT

Pengembara perniagaan, Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
all good everything suited our needs...
Menginap 1 malam pada Sep 2023
Respons daripada Belen Canas - Guest Service Manager pada 21 Sep 2023
Dear Robert,I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Belen CanasGuest Service Manager

8/10 Baik

MAREE

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
We arrived at the Hotel at 12 noon to ask them to hold our bags for us as we didn't want to lug them all over Townsville for the next 3 hours. We were delighted to be told that we could have our room right away. Very much appreciated. It has never happened to us before!
Menginap 1 malam pada Sep 2023
Respons daripada HGCT Team pada 14 Sep 2023
Dear Maree,Thanks so much for your review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Annaleigh CattanaGuest Services Manager

2/10 Teruk

Daneile

Menginap 1 malam pada Ogo 2023
Respons daripada Hotel Grand Chancellor pada 6 Sep 2023
Thank you for staying with us, we appreciate your feedback!

10/10 Cemerlang

Vicki

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I loved the view from my room, it was Tranquille. I didn't like the fact that parking is not part of the hotel service. I feel once you book a room then they don't care what you do with your vehicle. We were given the option to pay more money for parking. We had already paid enough for our room.
Menginap 1 malam pada Ogo 2023
Respons daripada Santiago pada 29 Ogo 2023
Dear Vicki , Thank you for taking the time to provide us with feedback from your recent stay. I am glad to hear that you found the view from your room appealing. However I am disappointed to hear that we were not able to exceed your expectations in regards to our parking arrangements. Whilst street parking is an option, we do recommend using the car park as a more convenient option. You are correct in that there is a charge for this as indicated on the website that you booked through. We hope this did not inconvenience you too greatly and that you do stay with us again in the future. Kind regards, Santiago FornasariDuty Manager

8/10 Baik

Joy

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Will stay again. Close to everything we need.
Menginap 2 malam pada Ogo 2023
Respons daripada Santiago pada 29 Ogo 2023
Dear Joy,I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Santiago FornasariDuty Manager

8/10 Baik

Lyn, Hawthorn

Menginap 1 malam pada Ogo 2023
Respons daripada Hotel Grand Chancellor pada 9 Sep 2023
Hi Lyn,Thank you for taking the time to leave your review. We are glad you enjoyed your stay.Kind Regards,Bree HaidarGuest Service Manager

10/10 Cemerlang

Nakita

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
This hotel is in the perfect position if you don’t want to hire a car and just want to walk to cafes/restaurants/bars. The staff were so happy to go above and beyond for our requests and were so lovely. The hotel was clean and well attended too. Buffet breakfast was delicious! Big shout out to Oifa (I am so sorry if I have spelt that wrong - I am sure I have) but she was the best hotel staff member I’ve ever met. She was so happy to help our party with any request and she was incredibly polite. 5 stars all round Grand Chancellor!
Menginap 3 malam pada Ogo 2023
Respons daripada HGC Townsville pada 19 Ogo 2023
Hi Nakita,Thank you for taking the time to leave your feedback. I am so glad you enjoyed our location and amenities and enjoyed the buffet breakfast. I am so glad you experienced our helpful and friendly staff. I have passed this feedback on to management.We look forward to welcoming you back to the hotel on your next visit to Townsville.Kind Regards,Bree HaidarGuest Service Manager

4/10 Lemah

Nicholas

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Menginap 2 malam pada Jul 2023
Respons daripada HGC Townsville pada 19 Ogo 2023
Hi Nicholas,Thank you for taking the time to leave your review.Kind Regards,Bree HaidarGuest Service Manager

8/10 Baik

Brock

Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
I wasn't told that the pool was closed due to maintenance and i couldn't go out on my balcony due to maintenance.
Menginap 2 malam pada Ogo 2023
Respons daripada HGC Townsville pada 14 Ogo 2023
Hi Brock,Thank you for taking the time to leave your feedback. All third party booking sites have been advised of our current pool closure. Please feel free to contact us directly should you decide to stay again.Kind RegardsBree HaidarGuest Service Manager

6/10 Boleh diterima

Christopher

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan, kemudahan
Rooms are a good size and great location to the the footy 👌 the only let down was the bed was uncomfortable and pillows
Menginap 2 malam pada Ogo 2023
Respons daripada HGC Townsville pada 14 Ogo 2023
Hi Christopher,Thank you for taking the time to leave your feedback. I am glad you enjoyed the room and our central location, especially to Queensland Country Bank Stadium. I am sorry you did not find the bed comfortable.Kind Regards,Bree HaidarGuest Service Manager

10/10 Cemerlang

Jillian

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Close to everything and comfortable rooms, great views
Menginap 2 malam pada Ogo 2023
Respons daripada HGC Townsville pada 14 Ogo 2023
Hi Jillian,Thank you for taking the time to leave your feedback. I am so glad you enjoyed our central location and the view.Kind Regards,Bree HaidarGuest Service Manager