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Rio Serrano Hotel + Spa

4.0 star property
Riverside hotel with full-service spa and free breakfast

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Rio Serrano Hotel + Spa, near Cuernos del Paine Lookout, offers a hearty breakfast buffet to start your day. Relax in the indoor pool or enjoy mountain views from the terrace. Book spa treatments like manicures and facials, or join horseback rides, yoga, and Pilates classes.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Classic Double or Twin Room, Mountain View

Premium bedding, down duvets, pillow-top beds, minibar

Classic Double or Twin Room, Mountain View

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 28 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Superior Double or Twin Room, Mountain View

Premium bedding, down duvets, pillow-top beds, minibar

Superior Double or Twin Room, Mountain View

9.6 out of 10
Exceptional
(21 reviews)

Highlights

Individually furnished
Individually decorated
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Standard Double or Twin Room

Premium bedding, down duvets, pillow-top beds, minibar

Standard Double or Twin Room

8.2 out of 10
Very good
(10 reviews)

Highlights

Individually furnished
Individually decorated
Free cots/infant beds
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
Down duvet
  • 24 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds
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About the area

Map
Torres Del Paine, Sector Pueblito Serrano, Torres del Paine, Magallanes, 6170000

What's nearby

  • Torres del Paine National Park - 7 min drive - 3.4 km
  • Cuernos del Paine Lookout - 24 min drive - 12.1 km
  • Lago Pehoe - 34 min drive - 18.7 km
  • Salto Chico Falls - 34 min drive - 18.7 km
  • Salto Grande - 57 min drive - 28.2 km

Restaurants

  • ‪Don Pascual 1940 - ‬4 min walk
  • ‪Qawasqar - ‬6 min walk
  • ‪Restaurant Hotel Rio Serrano - ‬1 min walk
  • ‪Los Colonnos Del Sur - ‬9 min walk
  • ‪De Agostini - ‬6 min walk

About this property

Rio Serrano Hotel + Spa

Upscale family-friendly hotel near Torres del Paine National Park
Located close to Cuernos del Paine Lookout, Rio Serrano Hotel + Spa provides a free breakfast buffet, a free daily manager's reception and a terrace. Active travellers can enjoy horse riding at this hotel. Treat yourself to a body wrap, a facial or a body scrub at Kolaf, the on-site spa. The on-site Regional cuisine restaurant, Qawasqar Restaurant, offers breakfast, lunch, dinner, light fare and garden views. Free in-room WiFi, with a speed of 50+ Mbps, is available to all guests, along with a shopping centre on-site and a firepit.
Other perks at this hotel include:
  • An indoor pool, along with sunloungers
  • Free self-parking
  • Access to a nearby indoor pool, a gift shop and smoke-free property
  • A banquet hall, coworking spaces and tour/ticket information
  • Guest reviews give top marks for the helpful staff
Room features
All 108 individually furnished rooms boast comforts such as premium bedding and laptop-friendly workspaces, as well as amenities such as free WiFi and safes.
Other amenities include:
  • Highchairs and free infant beds
  • Hypo-allergenic bedding, pillowtop mattresses and down duvets
  • Bathrooms with rainfall showers and designer toiletries
  • Wardrobes/cupboards, heating and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • De Agostini
  • Qawasqar Restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Horseback riding/rentals
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Playground
  • Sauna
  • Shopping centre
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's toys
  • High chair
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (635 square foot of space)
  • Coworking space

Outdoors

  • Firepit
  • Garden
  • In a national park
  • In the mountains
  • On a river
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • No lift

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2001
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Minibar

More

  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Renovations and closures

The property is closed between 1 May and 1 October.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Free in-room WiFi has a 2-device limit
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Río Serrano
Río Serrano Hotel
Río Serrano Hotel Torres Del Paine
Río Serrano Torres Del Paine
Hotel Río Serrano Torres Del Paine
rio serrano hotel spa Torres Del Paine
rio serrano hotel spa
rio serrano spa Torres Del Paine
rio serrano spa
Hotel Río Serrano
Rio Serrano Hotel + Spa Hotel
Rio Serrano Hotel + Spa Torres Del Paine
Rio Serrano Hotel + Spa Hotel Torres Del Paine

Frequently asked questions

Does Rio Serrano Hotel + Spa have a pool?

Yes, this property has an indoor pool. Pool access is from 9:00 AM to 10:00 PM.

Is Rio Serrano Hotel + Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Rio Serrano Hotel + Spa?

Self-parking is free at this property.

What time is check-in at Rio Serrano Hotel + Spa?

Check-in start time: 4:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Rio Serrano Hotel + Spa?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Rio Serrano Hotel + Spa located?

This family-friendly Torres del Paine hotel is located on the waterfront, within 3 mi (5 km) of Serrano River and Torres del Paine National Park. Cuernos del Paine Lookout and Lago Pehoe are also within 12 mi (20 km).

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Rio Serrano Hotel + Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 309 out of 470 reviews
Rating 8 - Good. 109 out of 470 reviews
Rating 6 - Okay. 27 out of 470 reviews
Rating 4 - Poor. 13 out of 470 reviews
Rating 2 - Terrible. 12 out of 470 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities
Fantastic view of Paine massif from rooms and restaurant. Excellent food for breakfast (included) and dinner (extra). Very helpful, professional staff and waiters. Very clean, well kept property. Only complaint was the shower: low water pressure and very fickle temperature control.
Stayed 5 nights in Oct 2025

10/10 Excellent

Philip

Liked: Cleanliness, amenities, property conditions & facilities
Everything was just perfect. Thank you.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel we stayed in Chile
Stayed 2 nights in Apr 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, surroundings and excellent food. A great stay.
Stayed 3 nights in Oct 2024

10/10 Excellent

wensheng

Liked: Amenities
Excellent place
Stayed 3 nights in Jan 2025

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Rio Serrano Hotel
Stayed 4 nights in Oct 2024

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel with great facilities and a very friendly and helpful staff. They offer many tours to Torres del Paine, but I would recommend to drive there with a 4x4 rental car, which will give you maximum flexibility if you plan to do your hiking tours without guides.
Stayed 3 nights in Mar 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel on edge of torres del paine.
Stayed 3 nights in Oct 2024

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horses and bougie!

The hotel was so beautiful and the staff too! Everyone was soo kind! Its is stunning and im so grateful to have stayed there. My reasoning was the base of the towers hike as this hotel shaves some of the distance off and you can relax! Great spa and great excusions too. The horses coming in and out are the most amazinf view ever!
Stayed 2 nights in Apr 2025

10/10 Excellent

Madiha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa facilities, view, atmosphere — everything is perfect. I spent a week in TdP on the OTrek. They stay at Rio Serrano made it a perfect ending. Highly recommended it to anyone traveling there.
Stayed 1 night in Dec 2024

10/10 Excellent

Rupal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

a perfect place to unwind

a lovely hotel / experience at Rio Serrano. The perfect place to unwind after some long hours spent in Torres Del Paine park. Great service, spa was perfect and appreciated the variety of vegetarian food they offered. Highly recommend!
Stayed 3 nights in Dec 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rio Serrano hotel and spa was the perfect place for the last night of our trip! We enjoyed the spa services, cozy rooms, and great views.
Stayed 1 night in Oct 2022

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Patagonian Lamb on the spit offered to all guests was a special treat.
Stayed 6 nights in Oct 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay in October for 7 nights.

Had a great stay at rio Serrano for 7 nights. We stayed in a superior room and the view was even better than it looked in the pictures. All the food was great(loved the cerviche) and the staff excellent. The best part is probably the pool and spa which is just beautiful and full of great features(sauna, showers, available drinks). I would recommend this hotel for anyone wanting a luxurious stay close to the park.
Stayed 7 nights in Oct 2024

8/10 Good

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice place to stay for a few nights, the pool is very nice as was the massage areas. Breakfast is more than ample. There are some areas to walk around there.
Stayed 2 nights in Dec 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is amazing! The location is perfect with stunning views. The spa is accessible daily for free to use the heated pool and sauna again with amazing views. Staff was fantastic. The daily buffet breakfast was excellent. Highly recommend this hotel and spa!!
Stayed 1 night in Jan 2023

8/10 Good

Justyna

Liked: Cleanliness, staff & service, amenities
The hotel itself (lounges, restaurants, area outside) is beautiful but the rooms leave much to be desired for the price. We paid over $400 for a standard room and the bathroom was not updated at all. In addition, the shower grout did not look clean.
Stayed 1 night in Feb 2025

10/10 Excellent

CHI HO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is very good. Pool and and sauna are well maintained. Staff are very friendly and helpful. Everyone is great. The view is just amazing.
Stayed 1 night in Feb 2024

10/10 Excellent

Ashita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at Rio Serrano. They somehow figured out it was my birthday and surprised me with a birthday cake on our first night there. The views are absolutely breathtaking taking from our room and the restaurant. The area around the hotel is perfect to relax after a long day of hike. Will definitely stay here again if I return in future.
Stayed 5 nights in Oct 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible hotel! Staff is amazing and the views are stunning. Horses everywhere. The breakfast buffet is delicious. Lounge good was just ok. The heated swimming pool with the spa accents 5 star. Highly recommend this hotel!
Stayed 7 nights in Jan 2023

10/10 Excellent

luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Rio Serrano was an amazing stay. My wife and I hiked the W trail and went the the Rio after. It was a great way to relax after the long days. The staff was very tentative and always was ready to help. The pool and sauna were an added bonus for the soreness from the hike. Overall I would recommend this hotel to anyone looking for a stay in the Torres Del Paine region.
Stayed 1 night in Oct 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very good experience. You are paying for the location and all-inclusive of course. The double room was not anything special. The food was fantastic, but they mismanaged the Christmas Night dinner and we ate an hour and a half past our reservation.
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good resort, missing a bit of polish to be great

This hotel was a part of our great experience in Patagonia. Excursions and guides were top notch. There were some hiccups to reserve the excursions, including emails not returned, but luckily everything turned out ok. More thought could be given to overall experience such as 2 chairs in the room instead of one. And both cold water and hot tub pools in the spa. But overall a good experience.
Stayed 3 nights in Nov 2022

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice view but not from our room

All was great except view of the parking lot from our room - we expected view on Torres del Paine, nor dirty cars. When we asked why, the answer was that this is the room we reserved. It is clearly problem with Hotels.com that it does not provided critical information- for price we paid we expected good view…
Stayed 1 night in Feb 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views towards mountains are unbeatable….! Staff v friendly and helpful. But room not v well decorated and bathroom small. Got only one easy chair in our Superior Dbl. No pictures or soft furnishings?! Hot water ran out. No table available in restaurant despite our bkg…..system needs rethinking…..big groups staying make it difficult. Also make restaurant v v noisy and not relaxing.
Stayed 1 night in Nov 2023