Termine hotels from RM328

"Excellent location. Friendly staff. Easy to walk to sites"

"Very friendly staff and catered for our needs. Room was superb and the view made our holiday"

"Loved the villa - serene and perfect for a group of 4. Only feedback would be air conditioner does not work in spring time due to city laws - you need to be prepared to sleep with windows open if you need cooler setting "

"Great service and amazing bartenders"

"Location was ok, around 1000 metres from the lake, reception staff were excellent but breakfast staff were bordering on ignorant and rude especially the main guy Overpriced for what it is but the breakfast manager was just rude and would avoid Concierge on the morning was excellent"

"Breakfast was very tasty and the view from the terrace is spectacular. We stayed in a family room and it is recommended to close the window. The traffic, driving by, is very noisy. The hotel offers a great price for the value. The room is not very luxurious, but it is in a good condition and we would highly recommend this hotel. There is parking in front of the hotel and the gate gets locked at 10 p.m."

"Everything about this property was wonderful. The fact that it had parking made things very convenient. The welcome reception was lovely and the room was small which was expected, had an absolutely gorgeous view of the lake. The breakfast buffet was complete at the atmosphere at the bar and breakfast area. Also had a fantastic vibe and view of the lake. Strongly recommend this property"

"Great hotel, friendly staff, location is 15 minute’s walk front he city centre and station. The restaurant has a fantastic view but the food is average at best for the high prices. "

"We are extremely disappointed with this stay, especially as returning guests who previously had much better experiences. Unfortunately, the hotel has clearly gone downhill and no longer reflects a 5-star standard.The room was poorly cleaned with dust throughout, a dirty bathroom, cigarette butts on the balcony, and a strong smell of smoke despite requesting a non-smoking room. This is completely unacceptable. Room service was also poor, with missing items and cold, low-quality food. Breakfast was disorganised and frustrating — staff were unhelpful, coffee repeatedly had to be requested as it was not available at the buffet, and service in general was extremely slow. We also asked several times for tea and coffee, but it took far too long to arrive. Although I specifically asked for gluten-free bread, none ever arrived, and when we asked if there was any fresh gluten-free bread or pastries available, none were provided. We travel frequently, and this is the first time we have stayed in a 5-star hotel where there were no fresh gluten-free products available at all, apart from a few sealed processed items. This is far below expected standards. The hotel also states it is pet friendly, however dogs are not allowed in the restaurants, which was disappointing. As a result, we had to find nearby dog-friendly restaurants instead. Public areas were overcrowded and noisy, particularly the pool, with little control from staff. Front desk service on arrival was indifferent and unwelcomin"