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"I have stayed at RIU in Guadalajara and I loved it which is why I booked RIU in Chicago. However, upon arrival, the staff member that greeted us seemed to be very annoyed and had an attitude that we were checking in at 6am, although I had previously notified them the time of our arrival. So he proceeded to room us with no view, we "

"Check in was absolutely wonderful from the valet to the bellhop and front desk. The room was impeccably clean and quiet. Perfect for a night get away. "

"Staff was very friendly. But the room we had wasn’t very clean. There was white stains on the couch and the fire sprinklers had black cobwebs that where very gross and almost looked like black mold and super rusted out. The bed was very warn out and not comfortable at all. We both had a very horrible sleep after what was supposed to be a romantic night away for a birthday. The lobby was very nice and moderate the room definitely could use some upgrades. Valet guys where very nice and had our vehicle to us in less than 5 minutes at check out. "

"Very convenient, good location."

"C"

"Stayed here for a concert. Amazing location and very reasonably priced. Rooms are fantastic! Staff were great. Absolutely zero complaints. "

"No airport shuttle. Great breakfast and afternoon snacks. Hector is extremely nice. No one answers the phone, but will respond to a text message most of the time. A group of teenagers ran the hallway with minimal supervision. "

"All ages friendly "

"Awesome experience!"