Tamiment hotels from RM296

"I stayed at The Swiftwater, and unfortunately, it wasn’t family-friendly as we expected. Kids had to leave the pool after 5 p.m., but this wasn’t mentioned on the website. Beyond that, customer service was lacking. Staff rarely smiled or engaged with us, and when we went to the bar after last call, there was no effort to accommodate even a simple request. While the property itself is beautiful and new, the hospitality was disappointing. I wouldn’t recommend it for families, and I think management needs to make major changes in staffing and approach."

"The room was clean and specious and the amenities were great!"

"Everything was Execelent "

"The rooms weren’t the cleanest. Areas of the room had cobwebs, residue from might have been from wear and tear in high traffic areas of the room. It felt like your resort is understaffed. As for breakfast and overall options, most of your menu choices weren’t available. "

"Breakfast was fine. I stayed 2 nights so I assumed my towels would be replenished and trash changed after the 1st night and even left a tip yet when I returned the next day it was not done and i ended up going to the front desk for towels to shower the next morning. I still left a tip upon departure and stripped and piled the linen to make things easier and was sure all trash was bagged "

"Guy's Restaurant, (breakfast & dinner) service staff awesome. Food rating 2.5 to 3 star. Guy needs to make a visit. (LOL) Room was beautiful, very clean, and all amenities were great. "

"The toaster at breakfast did not toast, no eggs, no meat. Just juice, coffee, muffins, bread and oatmeal. That was the only disappointment with our stay at this hotel."

"Yes"

"Breakfast was excellent, staff was friendly. Floor needed more mopping as if felt a little sticky. Everything else was clean. Comfortable room."