Hotel Starwood Capital di Taman Virginia Key Beach

"The rooms were spotless, clean and beautifully decorated. Upon check in we were provided a complimentary upgrade. The roof top pool could use some updating and if arriving later than 1pm on a Saturday you will likely be turned away as it “fills to capacity.” To move about the hotel you have to have a room key. While checking in, no one told us this or gave us a temporary key till our room was ready. So I had to rely on guests of the hotel to get me between floors. A hotel employee wouldn’t use...

"Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay...."