Hotel Dekat Taman Negara Hell's Gate - Pintu Masuk Elsa

"호수 전망 풍경이 좋습니다. 다양한 야생 동물 기린, 얼룩말, 물영양, 하마 등을 볼 수 있는 색다른 경험이었습니다. 직원분들은 모두 매우 친절합니다. 다만 시설의 깔끔함은 다소 떨어집니다."

"Average. No AC or fan"

"Breakfast every item was fresh and delicious Clean room family friendly staff was excellent "

"Der Aufenthalt bei Patrick (und seinem Spitzenkoch!) im Merinja Guest House war genau, was wir nach einer Woche Reise brauchten. Die ruhige, grüne Umgebung und der einladende Garten mit Hängematten sind eine richtige Oase, um sich zu erholen. Am Abend hat uns der Koch mit lokalen, sehr schmackhaftem Essen verwöhnt. Wer Grünes mag, wählt Sukumawiki oder Managu :). Gleichzeitig sind freilaufende Giraffen, Zebras, Gnus und Antilopen nur einen Katzensprung entfernt. Wir fühlten uns sehr wohl und gut...

"Good place to stay at for a layover. Cheap, spacious rooms, and they provide breakfast. Place is hard to find and it would help if they had a sign thay said "El Sueno Homestay" outside the Main Gate instead of our driver wondering if this is the place, calling the lady, then her coming outside. The place is pn Muthiaga Lane (Its a Blue sign) and leads all the way to the end on the left. The locals helped us find it. But yes, def good place to stay for a night while you transition to your next...

"Nice place with a friendly staff! But don’t book on hotels.com it’s cheaper on there own website :) "

"Meal service was below par. Not enough options, food kept running out. They only offer 1drink per person without refill, when requested for water, staff told us we have already received one juice. Did not offer water even at additional cost. Had to push staff to offer this (give us water). During meals, staff have to be requested for beverages multiple times before offering. Seems like they were understaffed. Lots of people who were doing multiple conferences, might need more staff to improve...

"I nice and clean place. "

"I am from the US, so according to the US standards, this property was average at best. The hotel room was cleaned every day. I felt my things were safe there. We had no issues with safety. There were fresh water bottles every day. The bathrooms functioned well, and there was no mold. The room was spacious enough. The location was very convenient for me. I would never find it if I didn't have a driver, though. The service was excellent. The team was friendly, very accommodating, and prompt....

"Good and clean environment. Great customer service "

"There was no pool, it said microwave and fridge, there was not, only 1 towel for two people and they said they would bring it and never did till 2nd night. Didn’t clean the room until after we complained on the 2nd night."

"Excellent hotel with very nice glamping and food / staff was very responsive and nice. Food for breakfast and lunch was excellent / we unfortunately missed dinner. On lake Naivasha with boat tour facilities. Hells Gate Park is very close. Excellent access to all facilities. Special thanks to Geoffrey the Front Desk Manager who was very accommodating and a pleasure to work with. We would love to have extended our visits will be back again."

"Remove the word “luxury” in the name of the hotel or replace it by “Outdated” then it’s clear about the state. Also replace “pool” with “Pond” it describes it better the water was green and dirty Flowers/bushes on balconies was all dead why not remove them"

"the staff acted like this was not their hotel on the listing and gave us a different price it was such a terrible experience given how far from town we had to commute to "