"If I could give 6 stars I would. This place and its staff were amazing. Our room had a private spring fed tub in the room, a sauna, a massage chair and tons of space. The pictures didn't do it justice. The staff was crazy attentive, served us an impressive breakfast and was helpful every step of the way. We would 100% stay again. I haven't been this wowed by a hotel in a long time but they blew away our expectations. This hotel was the perfect blend of Japanese style mixed with some of the...

"The hotel room was clean. I asked for the eco service but still didn’t receive towels. At check-in I felt very rushed. As I was entering my information, I was asked for my passport, then in reaching for my passport they wanted me typing my information. Three front desk staff talking and explaining while checking in. Difficult getting a taxi. Anytime I went to the desk I was treated like I was bothering them. After traveling throughout Japan, this is not the hospitality of other top Japanese...

"Outdoor Onsen on 6th floor has great views. Food was amazing. Staff very friendly and helpful. "

"The Onsen was wonderful and relaxing, staff were extremely friendly and provided services like a pickup/dropoff at the train station and a shuttle to the entrance to the Snow Monkey Park. There was also a great view of the town from our window on the 4th floor."

"We had an amazing stay. The traditional Japanese experience was a highlight of our two week trip. As guests we were able to reserve a private onsen experience each evening, which we all loved. We also had breakfast and dinner included in our stay and the food was excellent. The staff was very friendly and helpful with any questions we had about culture, food, and activities. We were traveling with our adult children and grandchild."

"I want to send a huge thanks to the staff who drove me to the train station. The food there was amazing too! Great bed and room."

"Wonderful stay! Staff were very helpful! The onsen was lovely. They gave us a ride up to see the snow monkeys and it was a very pleasant walk back down through Shibu to get back to the hotel- highly recommend! "

"步行1分鐘到Lawson便利店！去野澤滑雪場45分鐘，去志賀高原滑雪場25分鐘，酒店在中間位置去左右雪場都不太遠，自駕的話附近揸幾分鐘車很多食肆，房間夠大又有室內熱水池及室外溫泉池性價比非常高"

"一泊利用させていただきました。スタッフの方皆さん外国の方でしたが日本語がお上手！説明も丁寧でした。ホテルに到着するなりラウンジ？で無料のビール、おでんのサービスはとても嬉しかったです。貸切風呂も無料でとてもいいサービスを受けられました。朝食も美味しく大満足のお宿でまた利用したいです。"

"長野マラソンに参加のため滞在しました。 その旨を伝えると、スタートは朝早いため朝食会場での食事ができないので、おにぎりとプロテインを用意してくれました。 その心遣いがありがたかったです。 基本的に問題点はなかったのですが、あえてあげるなら2つ。 1つ目は客室に向かう途中のところに喫煙スペースがあり、嫌煙家の自分は必ずその前を通らないといけないのが苦手でした。 2つ目はサウナが欲しかったです。"

"The room is clean, friendly staff but breakfast is very basic. "

"最高でした😆 また、利用したいと思います！"

"浴場が別館にあるのはマイナス。食事は量が少なめで点数多く満足。"

"The place is great."