Hotel Keluarga di Swords

"Great staff and a great stay"

"The room was quite spacious and the bed was comfortable. This hotel desperately needs an update. Bathroom was old and the shower curtain needed to be replaced. I booked this place because it said it has A/C but apparently only the executive rooms have it. The room also didn’t have a fridge. The concierge at the reception desk, Prince, was very nice and tried to help as best he could, but there was not much he could do. We were supposed to come back to this hotel on Thursday but I canceled the...

"Todo excelente"

"Property is run by very incompetent people I had to move room due to electrical and socket problems no issue here except first was told no then got a new room then told sorry it’s for someone else although I’m already occupying room This took place over 3 hours and now we are past midnight Staff lied didn’t help then tried to get out of their lie the entire saga took over 3 hours No apologies no consideration that I’m tired Tried for over a week to talk to a manger no response Emailed Mr...

"Excellent hotel."

"The staff were great! They took good care of us during our stay. We enjoyed the food, the dinner entertainment was fun for the whole family, and we loved the coffee and ice cream vendors offered outside during the day. We had some trouble with communication regarding our bookings despite multiple emails back and forth. The only thing we couldn't correct was not having the right number of beds, but we made due. The room itself was alright, but the bathroom was not so good. Had some mold, toilet...