2/10
Overall, a disappointing experience. We booked 6 rooms and were promised upgrades — I already paid for half board and rooms with a view. Instead, none of the rooms had a view (far partial view if any), so we were essentially downgraded. The baby crib we were assured never arrived easily. When we requested an extra bed, we were told it would cost 30 JD. I asked to have it added to the room charge if they couldn’t waive it, but the staff insisted on upfront payment, saying — word for word — “to avoid stealing, we need to collect charges beforehand.” I had no choice but to pay. Even basic requests like water came with additional charges. Despite Mr. Awni’s reassurance before check-in that “everything will be great,” the experience turned out to be anything but.
BADER
Menginap 1 malam pada Jul 2025