Hotel Keluarga di Sutherlin

"On Tuesday, the TV turned on at 4 am in one of our rooms. two days later it did it again in two of the rooms. Upon checkout the lady at the counter apologized and said they thought they fixed it... Unacceptable. They should have told us at check in or unplugged it rather than a tv turning on and waking everyone at 4 am. No offer of compensation or otherwise was offered."

"Found bugs of some sort in bed hoping it was fleas "

"Listed amenities include free, breakfast, pool and hot tub, laundry, and kitchen. Hot tub wasn’t functioning (not their fault), but for laundry, they had four machines, two, which don’t work, one of which that does work literally has the bottom portion off the machine as it’s broken and was leaking water while in use. Don’t even get me started on the smell afterwards. The staff themselves are good but it isn’t worth it to go there. This does not even include the doors which are paper thin."

"Room is very spacious and beds comfortable. Eventhough it faces I-5, the noise not very noticeable. Great continental breakfast! Plenty of parking for boats or RV."

"Expedia sold us a room even after being told by the hotel that the hotel was full. We drove half an hour at night,only to find that we had no room!. Next time we book directly with the property."

"Terrible check in, double charged, poor overall customer service experience, "

"Was clean for the most part, didn’t have a crib like it said online!"

"Staff was nice, room was ok, the bed was making noise. Breakfast was fine."