Cari Vila di Stesen Komuter Batu Caves

"My stay at your hotel on 8 June 2025 was exceptional thanks to Shermin, Ahmad, Vicky, and the housekeeping team. Shermin was proactive and efficient, promptly pre-booking my lunch and dinner buffets upon learning I was celebrating a birthday, showing outstanding attentiveness. Ahmad’s birthday room decor was flawless—thoughtfully designed, perfectly executed, and exactly as I envisioned, turning my celebration into a truly memorable occasion. Vicky demonstrated genuine care by noticing three empty water bottles without prompting and immediately replacing them. The Malay housekeeping attendant was friendly, diligent, and meticulous. However, the only significant failure in my stay was the utterly disappointing and frustrating interaction with Reservation Executive Fabio Yong. His communication, solely in writing, was curt, dismissive, and shockingly unprofessional. When I requested paid birthday room decor for a family member, he falsely claimed the service was unavailable and abruptly terminated the conversation. His blatant refusal to assist or offer alternatives was infuriating and completely unacceptable. This was not a simple misunderstanding but a clear disregard for guest service. Fabio Yong’s attitude seriously tarnishes your brand’s reputation. Immediate corrective action must be taken. Meanwhile, Shermin, Ahmad, Vicky, and housekeeping deserve formal recognition for their exemplary service."

"After a rather unfortunate experience during our first night on 6/6/25 in Room 1912, we were pleasantly surprised by how much things turned around the following night. Our stay on 7/6/25 in Room 1111 was a completely different and much more comforting experience. The room, while not offering the best view, was clean, cozy, and provided a much-needed sense of relaxation. A special mention must go to the receptionist, Linda, who truly made a difference. Her kind and empathetic approach, along with her sincere apologies for our earlier experience, helped us feel heard and reassured. She consistently checked in to ensure we were comfortable and her thoughtful demeanor played a key role in improving our overall impression. Although the beginning of our stay was less than ideal, the professionalism and hospitality we experienced on the second night more than made up for it. We appreciate the effort made to turn things around and left feeling much more satisfied. Thank you for the attentive service and for making our stay end on a positive note!"

"Very friendly and helpful staffs, the suites was well maintenced and with good city view. One of the top luxury hotel in this area that I would recommend to friends and colleagues. "

"Everything is good, just the lightnings in the bathroom are a bit too dark, the eperation of tv was clearly instructed, it cause a few calls and a visit by the mainrenance team, can be avoided by just a short instructions note the room. 8.5 out of 10!"

"The stay was perfect. Really located in the heart of city centre. Easy to get food as lots of cafe and restaurants nearby. The hotel staff were very friendly."

"Excellent"

"Normally, DoubleTree will provide hot cookies but not this time and I'm surprise because I'm regular to this hotel. "

"Very nice place and great customer service. "

"Just a normal hotel. Tempat menunggu kenderaan kecil. Tp ada bell service, good. Lobby x besar sgt. Sarapan pg okay la. Bilik pun normal. Pool utk kanak2 kecil je. Parking agak sempit utk keluar masuk, tp cukup la. "