Hotel Keluarga di St. John's

"Four days before my arrival, I contacted the resort to let them know I would be celebrating my birthday and requested that my room be decorated. When I arrived a little after 12:00 p.m., I waited nearly three hours for my room to be ready, and it still wasn't decorated. I was told it would be done the following day, but it never happened. Eventually, I informed both the resort staff and Expedia that it was no longer necessary. Although I did receive an apology, the lack of follow-through was...

"We enjoyed our stay and will be returning because I was treated like family from arrival to departure."

"This hotel is very calm and beautiful. If you are looking for a relaxing vacation this is your hotel. The room were very spacious and they are always checking if you need something. Now, when it comes to the restaurants the food is somehow limited so be sure to be on time, the staff doesn’t tell you everything so try to ask as much as you want ex: we find out the hotel had all the water activities we wanted to do for free at the very last day of our stay. There is no disco/activity/party in the...

"Our room was excellent with lovely restaurant and great beach access"

"Thank you"

"Resort is right on the beach. There is a store in property with everything you will need. Several restaurants near the location and within walking distance. Maintenance crew is there to handle any issues you may have no matter the time. Staff were very pleasant. I stayed in 20A, which was nicely decorated with modern furniture and very spacious. The view of the pool/garden was pleasant and the patio had a nice table with chairs and there were two beach loungers. The loungers were dated (not...