Hotel St Austell di St Ives

"If I could give more stars for the location I would have, this place is stunning! Waking up in the morning and have breakfast by the sea is priceless. The hotel looks newly refurbished and it is at 3 minutes walk from the train station, very convenient location. The staff was also great, especially at the restaurant for breakfast and dinner, I have got some food allergies and they took extra care which I really appreciated. However, despite doing their very best, they were short staffed and we...

"This seems to be a restaurant with rooms upstairs rather than a hotel with a restaurant downstairs. It started a couple of days before when the hotel sent a message saying that "some rooms" have steep stairs and to notify them if that was an issue, so they could best accommodate. I was a little caught off-guard, but just replied I would have heavy luggage and it would probably be best to be placed in a room that wouldn't require the steep stairs. I received no reply and, upon checking, found...