Hotel Dekat St. Charles Town Plaza

"When we checked in, hotel was having computer issues and was unable to issue a room key. So everyone we left and returned, we had to go to front desk to be let back into our rooms. The staff was not apologetic nor sympathetic. If was as if it was our fault we didn’t have a room key."

"There was roaches. I took a photo of an extremely large roach. I brought it to the front desk and was told management would reach out because none were on property. No solution or attempt to reach out was made."

"Clean rooms"

"The property is a bit dated but not enough to disrupt the quality of the stay. The highlight of the property is Keri and Precious! We were there on a very, very busy week and they worked so hard the entire time we were there. Even when people came to them with hiccups or complaints they did their best to remedy guests concerns (even those that were being unkind). If I choose to stay there again it will be because of those ladies."

"Mary @ Front Desk was more than just that, she is a superstar and made us feel important and not invisible. She went above and beyond to help us when our reservation was canceled even after we were checked in.... it was a nightmare, but she helped us immensely. I will recommend The Spark to anyone traveling in Waldorf! We will also be back in the future."

"Staff was very pleasant and parking was convenient"

"Towels & wash cloths were very DINGY, which calls into question the bed clothes as well. Also a complete lapse of communication /coordination between front desk shifts resulted in unnecessary stress and complication for check in of the 2 rooms I had reserved"

"Staff was very friendly."

"Nothing"

"Took non smoking room but it was and the staff helped me to switch but not helpful"

"Room was clean. Staff was great. Location was great."

"Shower only had hot water and the AC didn't work. Maintenance said they fixed it but the did not. Left one night early because it was unbearable."

"The only thing was that I was given a handicapped room but I didn't choose that when I booked it thru Expedia online."