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" room is very clean and big，staffs are very nice and the atmosphere is so good "

"We stayed here for 4 nights and had one of the rooms with 2 twin beds. It was a tight fit, but it got the job done. The staff picked us up when we got to the welcome center in hirafu promptly at the exact time we told the staff we would be there. The staff was extremely welcoming and assisted us with all needs. There was a shuttle bus that picked us up/dropped us off right in front of the hotel for the skiers/snowboarders. There is also a bus stop conveniently located right across the street to get to various places outside of the ski bus route. The breakfast buffet was excellent with a lot of variety to choose from. I also liked that there was a gym on-site with plenty of equipment to use. I would highly recommend staying here!"

"Great hotel "

"Amazing snow fields. The hotel itself is pretty dated but it didn’t bother us much. We will be back in the future "

"Nice room and friendly staff"

"We had the most gorgeous time at this beautiful ryokan/onsen/resort. The setting is so calm and luxurious – I’ll never forget sitting in the (huge) window of our room in the evening and morning, watching the birdlife over the pond and river, with the snowy mountains in the distance. The outdoor onsen is especially spectacular in the early mornings and late nights, and we appreciated that even at 'busy' times during our stay there were only a handful of other people at most in the onsen. It was also lovely to have information for those new to onsen, so everyone felt welcome and comfortable, and a recommended 'itinerary' for a one-night stay, acknowledging that many (like us) would only have a short time here. Dinner and breakfast were both stunning in the traditional ryokan style, with lovely sake and wine on offer in the evening. The hotel is clearly able to accomodate a large number of guests but is cleverly laid out (as is the dining room) to make it feel very intimate and private for each guest. It’s such a special and calm place, and one I’ll always think of very fondly! (PS. You can access the National Ainu Museum by foot via the hotel car park, or it’s a very quick drive next door. We visited after checking out — not to be missed!)"

"Very efficient and polite "

"The room was very spacious and clean, but one thing I didn't enjoy was the smel of bug killer spray. I think I wasn't lucky. I'm sure the room usually doesn't smel. The food was amazing. "

"Parking was easy for this place. It was located in a very strategic location in lake Toya. The room was superb with a private onsen that overlooks the lake. Food was also great with a wide selection of cuisine. Highly recommend this place!"