2/10
Unfortunately, my experience at this hotel was significantly impacted by an incident involving another guest that affected my family. What was most disappointing, however, was the lack of proper care and follow-up from hotel management afterward. A situation that clearly called for attention and support was met with minimal concern, leaving us feeling unsafe and unsupported. While the property itself may offer certain amenities, guest safety and responsive customer service are equally important—and in this case, they fell short. I sincerely hope the hotel takes this feedback seriously and makes the necessary improvements in how such situations are handled in the future.
Carlos
Menginap 2 malam pada Jul 2023