We were booked for the Shinta Mani Angkor hotel and the reception and check in experiences were great, including cool towels and sparking wine. From what I could see, the hotel looked beautiful and the staff were very professional, helpful and friendly. Fortunately for us, we were upgraded to the Shinta Mani - Bensley Collection private villas just across the street. It was an absolutely amazing experience. We had a private pool with rooftop area and outside bathtub. This hotel is pure luxury. We had a personal butler/concierge, whose name is Long, and his service was impeccable. If I am ever in Siem Reap again, I will definitely stay at this hotel again. It's worth every penny. We were so grateful to have been given the opportunity to stay there. I highly recommend this hotel.