2/10 Teruk
Latricia, Montgomery
Mengembara bersama keluarga
1 Sep 2025
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
We ended up canceling our stay because once we arrived we were told our reservation was canceled. I called 4 hrs ahead of us arriving to let the front desk “Shine” is the person know we will be checking in late. She made note. When we arrived we were told the room canceled. The guy Christian apologized and fixed it. The elevator was broken. We had to pack our luggage up to the second floor. Once we enter the room there was water like a leak. It was a big puddle. We told the staff. We was told it’s from the rain. I asked so is it leaking on the walls?. I was told no it’s tile cheaper version of the ac unit. Depends on the rain direction if it will rain in the room again. Christian came and personally cleaned up the water. The linen on the bed was feeling very damp. And the hall way smelled like weed. People was arriving after the club like it was a hourly motel. We felt so uncomfortable we reached out to Expedia to assist with us check back out and finding another hotel. The green couch in the lobby is so filthy look like it has been pulled out of a dumpster. The doors on the room slams. The hotel need some serious repairs. I do not recommend staying there as I will never think not even twice to stay there again.
