Hotel Keluarga di Serra de Arrabida

"Staff are very helpful. Room size is reasonable and clean. Near to the metro station, very convenient to travel within the city for tourist."

"This was, by far, one of the worst hotel stays I’ve ever had. The walkway was ancient, rundown, and felt downright unsafe. The rooms? Beyond outdated—borderline uninhabitable. To make matters worse, the lift was old, creaky, and felt incredibly unsafe. How this hotel ever received a rating of 8.0 is beyond comprehension. It’s shocking and unacceptable that Hotel.com would allow such a misleading rating to stand. I trusted your platform to guide me toward quality stays, but this was a complete disaster. You seriously let me down this time. Immediate action is needed—both for your customers and your credibility. I’m reconsidering ever using Hotel.com again after this debacle"