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Ulasan tentang Klana Resort Seremban

4 out of 5
Klana Resort Seremban
PT 4388, Jalan Penghulu Cantik, Taman Tasik Seremban, Seremban, Negeri Sembilan

Ulasan

6.6
Penilaian 10 - Cemerlang. 29 daripada 244 ulasan" "
Penilaian 8 - Baik. 74 daripada 244 ulasan" "
Penilaian 6 - Boleh diterima. 78 daripada 244 ulasan" "
Penilaian 4 - Lemah. 47 daripada 244 ulasan" "
Penilaian 2 - Teruk. 16 daripada 244 ulasan" "

6.2/10

Kebersihan

7.0/10

Kakitangan & perkhidmatan

6.0/10

Kemudahan

5.8/10

Keadaan hartanah & kemudahan

Ulasan

8/10 Baik

Mohd

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Perlu dipertingkatkan lagi agar menjadi lebih baik
Pro: 1. Bilik baru refurbish 2. Persekitaran hotel yg bersih dan tenang 3. Pool yg sesuai utk family yg ada anak2 kecil Cons: 1. Bilik perlu dibersihkan habuk (keadaaan bilik bersih tapi kadar habuk yg berterbangan agak tinggi)
Menginap 1 malam pada Sep 2019
Respons daripada Klana Resort Management pada 7 Okt 2019
Hi sir, Thank you for your comments. May we know what is the number of room you stay before?

4/10 Lemah

Pengembara yang disahkan

Tidak sukakan: Keadaan hartanah & kemudahan, keselesaan bilik
Klana resort seremban
Hotel terlalu lama. Banyak barang2 dah rosak dan uzur. Untuk renovation pun kesemuanya perlu di ubah. Buffet bfast pun tak memuaskan. Tasteless.
Menginap 1 malam pada Jul 2018
Respons daripada Klana Resort Seremban Management pada 2 Ogo 2018
Dear Valued Guest, Greetings from Klana Resort Seremban! We regret to know that you did not have positive experience during your stay here. We would like to inform you that our hotel is under refurbishment that have been started on April 2018 in order to improve our product. We thank you for taking time off and providing us with a review. Regards, Klana Resort Seremban Management

6/10 Boleh diterima

Syira

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Hotel dalam tindakan ubahsuai. Kolam renang ditutup untuk orang ramai. Daftar masuk terpaksa dilewatkan kerana bekalan elektrik terputus semasa petang. Mula-mula dapat bilik berhampiran lif namun pintu bilik ada masalah dan terpaksa tukar bilik lain. Bilik yg baru terletak di hujung, jalan ke bilik agak suram so agak cemas nak masuk ke bilik. Menu sarapan agak menarik dan sedap.
Menginap 1 malam pada Apr 2018
Respons daripada Klana Resort Seremban Management pada 14 Mei 2018
Dear Valued Guest, Greetings from Klana Resort Seremban! We would like to assure you that steps have already taken to rectify the issues you highlighted as we have alerted our respective Head of Department. Thank you for taking time off and providing us with a review. Regards, Klana Resort Seremban Management

4/10 Lemah

Nor, Johor Bahru

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Keadaan bilik yg amat tidak selesa, kemudahan peralatan di dalam bilik yang telah rosak. Saya mengalami Alahan yang teruk akibat keadaan bilik yang berhabuk. Berkemungkinan bilik tidak pernah di bersih dgn menggunakan penyedut habuk.
Menginap 1 malam pada Jan 2018
Respons daripada Klana Resort Seremban Management. pada 1 Feb 2018
Dear Valued Guest, Greetings from Klana Resort Seremban! We regret to know that you did not have have a positive experience during your stay here. We would like to inform you that steps have been taken to address the issues which you highlighted above as we have alerted our respective department heads. Our Head Department are looking into this matter with serious intent. Please be informed that our hotel will be going through a major refurbishment this year in order to improve our product. We thank you for providing us with your valuable feedback. Regards, Klana Resort Seremban Management.

6/10 Boleh diterima

Maza, Negeri Sembilan

Tidak sukakan: Keselesaan bilik
Memuaskan
memuaskan sebab bilik biasa je, hari kedua blackout tiba-tiba tak tahu kenapa, maybe sebab kad power tu
Menginap 1 malam pada Jan 2018
Respons daripada Klana Resort Seremban Management. pada 30 Jan 2018
Dear Valued Guest, Greetings from Klana Resort Seremban! We regret to know that you did not have have a positive experience during your stay here. We would like to inform you that steps have been taken to address the issues which you highlighted above as we have alerted our respective department heads. Our Head Department are looking into this matter with serious intent. Please be informed that our hotel will be going through a major refurbishment this year in order to improve our product. We thank you for providing us with your valuable feedback. Regards, Klana Resort Seremban Management.

10/10 Cemerlang

nazrin

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Kekecewaan isteri saya tidur katil single
Kaunter perlu beritahu pelanggan sekiranya katil king kehabisan bilik.. Memudahkan urusan pelanggan
Menginap 1 malam pada Okt 2017
Dear Valued Guest, Greetings from Klana Resort Seremban. We are delighted to know that you had a positive experience during your stay at our hotel. The vision of our hotel is to provide our guests with the best possible service. We regret to know that you did not have a positive experience during your stay at our hotel. However, regarding the bed issue,we assure you that steps have been taken to improve our services as we have highlighted your points to our respective Head of Departments. We would also like to inform you that our hotel will be going through a major refurbishment this year to improve our product. Thank you for taking time off and providing us with your valuable feedback. The Management of Klana Resort Seremban.

8/10 Baik

Hanafi

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Okt 2017
Dear Mr. Hanafi, Greetings from Klana Resort Seremban, We are delighted to know that you had a positive stay at our hotel. We would like to inform you that we will be going through a major refurbishment next year to improve our services to our valued guests. We hope that you choose Klana Resort Seremban as your choice of hotel again on your next visit to Seremban. Regards, Klana Marketing Officer

6/10 Boleh diterima

Rohaidah

Sukakan: Keadaan hartanah & kemudahan
Tidak sukakan: Keselesaan bilik
Bilik memerlukan pengudaraan dan penyemburan bau bagi menyegarkan bilik agar penghuni yang baru tidak berhadapan dengan bau yang kurang menyenangkan. Bumbung bilik air yang bocor menyebabkan air menitik kelantai berhadapan singki.

10/10 Cemerlang

mohamad syukran

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
great hotel
i had a great stay
Dear Guest, Thank you for your feedback. We truly appreciate hearing from our valued guests and thank you for taking the time to share your experience with fellow travelers. My team and I hope to have the opportunity to welcome you back and thank you for choosing Klana Resort Seremban. Wishing you safe onward travels.

8/10 Baik

MOHD NAZRUL BIN MAZNA

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
sungguh selesa cuma aircond di bilik kurang sejuk (family room).So far memuaskan

8/10 Baik

AZZLIN, Sungai Buloh

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
RIANG DAN SELESA DI ALSON KLANA RESORT SEREMBAN
Bilik 511 : Penginapan yang luas dan selesa. Anak-anak kecil saya seronok berlari-lari di dalam bilik. Pemandangan yang mengadap kolam renang juga membuatkan anak-anak teruja. Kawasan lobi yang selesa. Hotel ini juga terletak di tengah bandar Seremban yang mudah untuk perjalanan ke mana- mana arah.

8/10 Baik

Pengembara yang disahkan

satisfied for family
satisfied

6/10 Boleh diterima

Jefferi, Kuala Lumpur

Tidak sukakan: Kebersihan
Below Expectation
Staff at the front desk was not very friendly and do not like to smile. The room we stayed in was a corner unit and it was spacious and facing garden. stayed only a night, hotel so so old in dire need of refurbishment. Bathroom facilities and room furnishing sadly need to be upgraded. The swimming pool is a bit grand in design and size. Green surrounding area & serene ... good for family and for team building event.

8/10 Baik

MOHAMAD YUSOF

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
quite good
Menginap 1 malam pada Okt 2020
Respons daripada Klana Resort Management pada 19 Okt 2020
Greetings from Klana Resort Seremban! We are overwhelmed with happiness to receive this review and you just made our Monday happier! We appreciate your time to drop this feedback and we will strive our very best in offering you the best getaway experience in town. Hope you had a wonderful time with us and ‘till the next visit!

8/10 Baik

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The room so spacious
Menginap 2 malam pada Feb 2020
Respons daripada Klana Resort Management pada 14 Feb 2020
Thank you for staying at our hotel! We appreciate your valuable feedback.

8/10 Baik

Nora

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
New refurbished room. Spacious, cosy and nice view. The light in the room was a bit dim Breakfast is ok with western and Malaysian cuisine. Overall staying there is comfortable. Live band at night. Also u can try their ATV too. Its near the park as well.
Menginap 1 malam pada Feb 2020
Respons daripada Klana Resort Management pada 14 Feb 2020
Thank you for staying at our hotel! We appreciate your valuable feedback.

8/10 Baik

Abdul Raof

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Jan 2020
Respons daripada Klana Resort Management pada 18 Feb 2020
Thank you for staying at our hotel! We appreciate your valuable feedback.

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan
Food no taste.....................................
Menginap 2 malam pada Dis 2019
Respons daripada Klana Resort Management pada 22 Dis 2019
Dear guest, sorry for the inconvenience caused. We will look into this further, thank you for your feedback.

4/10 Lemah

Felicia

Mengembara bersama kumpulan
We cannot understand why the gym and the spa is not operating on a Saturday. Breakfast selection is not good compared to Royale Chulan where our other friends were staying and the rates there were lower. The room carpets are dirty and there were no bedroom slippers. We were given a room not as per booking although they changed it for us.
Menginap 1 malam pada Sep 2019
Respons daripada Klana Resort Management pada 2 Okt 2019
Hi Ms Felicia. Thank you for staying with us and thank you for your comments. May we know which room you were staying and also the date for further improvement?

6/10 Boleh diterima

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Disappointing breakfast
Breakfast was lousy. Food not fresh especially rendang chicken.
Menginap 2 malam pada Ogo 2019
Respons daripada Klana Resort Management pada 28 Ogo 2019
Dear guest, sorry for the inconvenience caused. We will look into this further, thank you for your feedback

10/10 Cemerlang

Mohammed

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Ogo 2019
Respons daripada Klana Resort Management pada 28 Ogo 2019
Hi, Thank you for your stay at Klana Resort Seremban we hope to see you again soon!

4/10 Lemah

Pengembara yang disahkan

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
房間大,但竟然一張椅子也沒有,朋友來探望沒有得坐, 浴室去水位塞,地下沒吸塵清潔,毛巾不干爽.保安差,門口沒 人開門及取行李,早歺一般.
Menginap 2 malam pada Jul 2019
Respons daripada Klana Resort Management pada 19 Ogo 2019
Dear guest, sorry for the inconvenience caused. We will look into this further, thank you for your feedback

6/10 Boleh diterima

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It has big pool but the food served not variety and same menu everyday.
Menginap 2 malam pada Jun 2019
Respons daripada Klana Resort Management pada 8 Jul 2019
Hi, Thank you for your stay at Klana Resort Seremban

4/10 Lemah

Robertus

Tidak sukakan: Kebersihan
A lot of work to do!
I stayed in Klana several times in the early 2000s. Company stopped using the hotel around 2005 as its condition was deteriorating. However, reading about the renovated rooms, my wife and I decided to give it a shot. Regrettable choice. Yes, the rooms why renovated, but why not completely? New bathroom, new furniture, new carpet, but the doors and doorposts were still the old rotten ones. Cleanliness (most important aspect!) was NOT ok. There was dust in multiple places and a LOT of it under the bed which we found out when something rolled under it. The bed was comfortable but the other guests slammed doors, so our sleep was only so so. A few other bummers: NO ALCOHOL SERVED. It has become a Muslim hotel. Nothing wrong with that, but they used to serve alcohol and it wasn't mentioned on the booking website nor on their own. Some staff was really unfriendly Breakfast was the least of all the breakfasts we had in Malaysia. Lots of dishes tasted if they were reheated from the day before. Swimming pool water was kinda mirky and not inviting for a swim. Lot of work to do to get it back to what it was. Do the internal renovation PROPERLY and give the outside a proper paintjob (really looked a bit decayed). Clean the rooms properly, improve the breakfast, teach the guests to respect other guests rest and improve the breakfast. Not likely to go back there
Menginap 1 malam pada Jun 2019
Respons daripada Klana Resort Management pada 8 Jul 2019
Hi Robertus, We apologise for all the difficulties during your stay at our hotel. We will eventually improving our hotel and services. Thank you for your feedback

8/10 Baik

Leow

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Very good
Hope to have bigger area in the room . The swimming pool is big . Thank you .
Menginap 1 malam pada Jun 2019
Respons daripada Klana Resort Management pada 8 Jul 2019
Hi Leow, Thank you for staying at Klana Resort Seremban. Please do visit us again soon! :)

8/10 Baik

Leow

Not much to review this time
Just a night stopover
Menginap 1 malam pada Jun 2019
Respons daripada Klana Resort Management pada 18 Jun 2019
Thank you for your stay!

4/10 Lemah

Wong

Tidak sukakan: Keadaan hartanah & kemudahan, keselesaan bilik
Poor air-cond system.Room is warm despite complaint. No offer to change room
Menginap 1 malam pada Jun 2019
Respons daripada Klana Resort Management pada 18 Jun 2019
Thank you for your valuable feedback. We promise to improve our product and services from time to time.

8/10 Baik

Aminuddin

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Jun 2019
Respons daripada Klana Resort Management pada 18 Jun 2019
Thank you for your feedback!

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
The receptionist staff was very helpful. I have booked 2 rooms which were 1 family suite and 1 deluxe. But upon checking in the distance between 2 rooms was far. So the staff had kindly help to upgrade the room 716 which a little nearer to other room 718. But unfortunately the room 716 has a problem with aircond . the room was not cold even though the aircond temperature was raised. Whole night we are unable to sleep. That was the only issue that i faced during my stay at Klana Resort Seremban..
Menginap 1 malam pada Mei 2019
Respons daripada Klana Resort Seremban pada 22 Mei 2019
Thank you for staying at Klana Resort Seremban! Your feedback is valuable to us. We will look upon this matter and improve our products and services. Thank you again.

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Expected better from a 4 star hotel but looks a bit run down
Menginap 1 malam pada Apr 2019
Respons daripada Klana Resort Management pada 18 Jun 2019
Thank you for your valuable feedback!

8/10 Baik

Pengembara yang disahkan

Menginap 2 malam pada Apr 2019
Respons daripada Klana Resort Management pada 18 Jun 2019
Thank you for your feedback!

4/10 Lemah

Pengembara yang disahkan

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Family room isn’t a family room
Don’t bother to take family room, you better off taking 2 standard room instead. Shower too small, not kids friendly, no lounge/couch, not enough hooks in the bathroom, no rack to hang your towel, very bad drainage, clogged up most of the time. 5 seconds in the shower and it’s already flooded. Room not stocked up for family, 2 items available for each, need to request everything eventhough booked for 4. Even toilet roll provided were used ones, like 1/3 of rolls left. Very pitiful.
Menginap 1 malam pada Apr 2019
Respons daripada Klana Resort Management pada 18 Jun 2019
Thank you for your valuable feedback. We promise to improve our product and services from time to time.

8/10 Baik

Pengembara yang disahkan

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
We arrived early and the receptionist allowed us to check-in. Run down hotel and still ongoing refurbishment. Swimming pools wise, the facilities are excellent. My children so happy with the facilities.
Menginap 1 malam pada Mac 2019
Respons daripada Klana Resort Seremban pada 15 Apr 2019
Hi, Thanks for staying at Klana Resort Seremban. We can't wait to see you again!

2/10 Teruk

Pengembara yang disahkan

Tidak sukakan: Kakitangan & perkhidmatan
Terrible Service
On the first night they checked us into a room with a ceiling crack just under the central air-con, water leaking overnight, room floor all wet! Though they changed room after first night, the housekeeping services was terrible, always something missing/not replenished, like missing coffee/water, missing floor mat etc. after housekeeping. Worse still, on the last day, we turned on the "Clean Room" light for our room, we came back at night but the light is still on but room was not cleaned! The very worst part is when we complained, they accused us of turning on the "DND" light which of course we did not! When check-out, I asked the Customer Service (Sandy) to contact me about this bad experience, one week later no news, then I went to their official website and left feedback for them to contact me, another week later still no news. This "resort" is not serious about customer service and does not care about customer complaints. Avoid at all costs.
Menginap 5 malam pada Feb 2019

8/10 Baik

James Chong Tea

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
A comfortable one night stop over
Menginap 1 malam pada Feb 2019
Respons daripada Klana Resort Seremban pada 15 Apr 2019
Hi, Thank you for staying at Klana Resort Seremban!

8/10 Baik

Amirulzaid

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Nice and recommended to stay here
Menginap 1 malam pada Feb 2019
Respons daripada Klana Resort Seremban pada 15 Apr 2019
Hi, Thank you for staying at Klana Resort Seremban!

8/10 Baik

Soon Ling

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Good place to stay for a short visit
Very new and nice, recently renovated hotel. Very spacious. Gave complimentary mineral water. But the toilet was disappointing as the water outlet in the shower area didn't flow very well, which led to some minor flooding. Overall 6/10
Menginap 2 malam pada Feb 2019
Respons daripada Klana Resort Seremban pada 15 Apr 2019
Hi, Thank you for staying at Klana Resort Seremban!

10/10 Cemerlang

Aba

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Room in great condition. Spacious and clean. Room service excellent. Food served for breakfast good. Staff are friendly. Value for money. Will come back again.
Menginap 1 malam pada Jan 2019
Respons daripada Klana Resort Seremban pada 15 Apr 2019
Hi, Thank you for staying at Klana Resort Seremban!

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Nice hotel n staff
Menginap 1 malam pada Dis 2018
Respons daripada Klana Resort Seremban pada 15 Apr 2019
Hi, Thank you for staying at Klana Resort Seremban!

8/10 Baik

WEI-CHEN

Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
芙蓉地區好飯店
芙蓉的首選的好飯店
Menginap 1 malam pada Jan 2019

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Aircond panas. Boleh adjust setakat 29•c. Harap ada penambahbaikan utk keselesaan pelanggan berkaitan dengan suhu bilik.
Menginap 1 malam pada Jan 2019

6/10 Boleh diterima

JOHN LI TAT, Malaysia

Sukakan: Keselesaan bilik
Tidak sukakan: Kakitangan & perkhidmatan
Room service was overlooked on the 2nd day. I guess that's the price of going green!
Menginap 2 malam pada Dis 2018

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2018

10/10 Cemerlang

Muhammad

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
They give promo for a new room
Menginap 1 malam pada Dis 2018

6/10 Boleh diterima

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Aircond is not successful. I was report at lobby hotel but still not cool
Menginap 2 malam pada Dis 2018

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Excellent, close to the swimming pool
Menginap 1 malam pada Dis 2018

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2018

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Dis 2018

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Please add the roof way to the block 7 and 8
Menginap 1 malam pada Dis 2018

8/10 Baik

Pengembara yang disahkan

Menginap 1 malam pada Dis 2018