Santoy Hanover hotels from RM222

"The beach was a disappointment for me, very rocky and my friend poked her toe. She was taken care of by the nurse, thankful for that. We went to the ATV excursion and everyone that wanted to ride were required to have an unexpired driver’s license, hence another friend was not able to drive one. In all I give the whole experience a 4. The hotel, excluding the beach part a 5. Oh and we do not recommend taking teens, the showers did not have much privacy and we needed to wait on one person to finish before leaving or coming into the room. We stayed at the suite with the swim-out pool. Apparently the regular rooms also have the same setup. "

"We really loved our stay. It’s probably not for everyone, but we very much prefer the cozy size of the property and laid back atmosphere. If you are worried about walking across the street to beach, don’t!!! The crossing guard is always there and it’s a quicker walk than most big resorts to get to the beach. We can’t say enough about the staff, they were phenomenal. Bartenders-Cash, Nadine and Gerald. Wait Staff-Christine, Claudette, Jason, Tamika and Francois. Beach crew-Kevon and Jovaine. Chef-Kenroy. I can’t remember all the wonderful people but that is a few. Paul at the Piano Bar was definitely a highlight! The beach staff always helped you get chairs, tables and towels right away, and they would remember our names. The beach is wonderful, and the water is clear and calm. Yes, there were some things that weren't perfect-our ceiling fan didn’t work, but we really didn’t care and the air conditioning kept us very comfortable. The food was good, especially at Lotus Leaf. The whole staff tried to accommodate any requests and help was quick and easy to get, if needed. We will definitely visit again. Bless Up! "

"Some of the staff need more training in Customers service and Communication. "

"The room was horrible - needs a detail cleaning and smells horrible like a cheap motel "

"Property: Clean, well maintained, ample amenities, modern. Staff: Friendly, very attentive, well trained. Beach view: Beach front property with private access to wonderful beach. Extremely perfect for ocean bath. Flat for about quarter of a mile. Food: Great quality and variety in the buffet serving breakfast, lunch, and dinner. 4 restaurants, 1 cafe, 3 bars, 1 hut, and a 24 hour snack bar. "

"I have stayed here several times and loved it every time. With this stay, I had a great time. But upon check in, the room I booked was not available despite me emailing a couple weeks prior to arrival to confirm my booking. We were "upgraded" which was not an upgrade. We booked a 2 bed room and was given 2 rooms with king bed. This was not an upgrade in that my nephew (18 yo) then had to share a bed with his grandmother. With our original booking he would have had his own bed. We were offered to change rooms a couple days into our vacation, but it was too much hassle to repack and change rooms. "

"Location"

"Couples Swept Away Negril has EVERYTHING you need for the perfect getaway. When you arrive at (MBJ) Sangster International Airport, there is a Couples lounge for guests, with free cocktails, while you wait for your shuttle ride (included) to paradise! Once you arrive, you are greeted by the most kind staff, they will make sure you have everything you need. There are many activities included, from a sunset catamaran cruise, swimming through caves, snorkeling, scuba, paddle boards, and alot more. There are tiki bars along Couples stretch of the famous 7 mile white sand beach. There are also 2 pools, one with a swim up bar and also 3 hot tubs on the property. The food is amazing! Whether it was breakfast, lunch or a fancy dinner. Couples Swept Away has us wanting to come back again, again and again 🙌 "

"Cleaniness very good. Staff brilliant. Food very good and constitant. "