Skip to main content

Urban Anaga Hotel

4.0 star property
Where shopping meets serenity: a rooftop retreat above the city bustle offers travelers a perfect balance of urban convenience and peaceful escape

Choose dates to view prices

Urban Anaga Hotel offers a peaceful retreat above the city's energy with a rooftop terrace. Enjoy Japanese dishes at KIKI restaurant, connect with WiFi in your room, work out at the gym, relax at the bar, and store luggage while exploring nearby hidden gems.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Business services

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Double Room

Down duvets, memory-foam beds, minibar, in-room safe

Deluxe Double Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Down duvet
Day bed
Blackout curtains
Memory foam bed
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

Down duvets, memory-foam beds, minibar, in-room safe

Executive Double Room

9.0 out of 10
Wonderful
(20 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Down duvet
Day bed
Blackout curtains
Memory foam bed
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Down duvets, memory-foam beds, minibar, in-room safe

Family Room

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Down duvet
Day bed
Blackout curtains
Memory foam bed
  • 34 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Queen Sofa Bed
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Located in Santa Cruz de Tenerife, Urban Anaga Hotel is connected to a shopping centre. Tenerife Auditorium and Almeyda Military Museum are cultural highlights, and some of the area's landmarks include Canarias Regional Military Museum and San Francisco de Asis Parish. Cesar Manrique Waterpark and La Granja Park are also worth visiting.
Visit our Santa Cruz de Tenerife travel guideOpens in a new window
Map
Calle Imeldo Seris 19, Esquina Cruz Verde, Santa Cruz de Tenerife, SANTA CRUZ DE TENERIFE, 38003

What's nearby

  • Plaza de Espana - 3 min walk - 0.3 km
  • Tenerife Space of the Arts - 3 min walk - 0.3 km
  • Garcia Sanabria Park - 8 min walk - 0.8 km
  • Rambla de Santa Cruz - 12 min walk - 1.0 km
  • Tenerife Auditorium - 15 min walk - 1.3 km

Getting around

  • Chimisay - 19 min drive
  • Santa Cruz de Tenerife (TFN-Tenerife North) - 28 min drive

Restaurants

  • ‪Palmelita - ‬2 min walk
  • ‪The Craft Room - ‬3 min walk
  • ‪La Bodeguita Canaria - ‬1 min walk
  • ‪La Cuadra del Palmero - ‬1 min walk
  • ‪La Hierbita - ‬1 min walk

About this property

Urban Anaga Hotel

Upscale hotel near Tenerife Auditorium
Take advantage of a rooftop terrace, a coffee shop/cafe and dry cleaning/laundry services at Urban Anaga Hotel. The on-site Japanese cuisine restaurant, KIKI, offers lunch and dinner. In addition to a bar and a gym, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), a 24-hour front desk and concierge services
  • A banquet hall, multilingual staff and tour/ticket information
  • Luggage storage, a lift and a front desk safe
Room features
All 50 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Memory foam beds, down duvets and day beds
  • Bathrooms with showers and free toiletries
  • 40-inch flat-screen TVs with digital channels
  • Electric kettles, heating and daily housekeeping

Similar properties

Bar (on property)
NH Tenerife
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
8.8 out of 10, Excellent, 366 reviews
The price is RM428
RM458 total
includes taxes & fees
1 Feb - 2 Feb
NH Tenerife

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 12 per day)

Food and drink

  • Daily buffet breakfast available for a fee: EUR 11 for adults and EUR 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • KIKI
  • Terraza URBAN 180
  • Vermutería OPERA

Things to do

  • Gym
  • Stereo

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed
  • Down comforter
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests will receive an access code
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 11 for adults and from EUR 11 for children
  • Nearby parking fee: EUR 12 per day (656 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Urban Anaga Hotel Hotel
Urban Anaga Hotel Santa Cruz de Tenerife
Urban Anaga Hotel Hotel Santa Cruz de Tenerife

Frequently asked questions

Is Urban Anaga Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Urban Anaga Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Urban Anaga Hotel?

Checkout is at noon.

Where is Urban Anaga Hotel located?

Located in the heart of Santa Cruz de Tenerife, this hotel is within 1 mi (2 km) of La Recova Art Center and Tenerife Auditorium. Guimera Theater and Nuestra Senora de la Concepcion Church are just steps away.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Urban Anaga Hotel Reviews

8.6

Excellent

9.0

Cleanliness

10

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 94 out of 171 reviews
Rating 8 - Good. 48 out of 171 reviews
Rating 6 - Okay. 15 out of 171 reviews
Rating 4 - Poor. 9 out of 171 reviews
Rating 2 - Terrible. 5 out of 171 reviews

Reviews

8/10 Good

Inés

Liked: Cleanliness, amenities, property conditions & facilities
Lo bueno: La habitación estaba muy limpia y era bastante amplia. Bastante silenciosa, en nuestra experiencia. La cocina funcionaba perfectamente; había una sartén, una olla, una tabla para cortar, una pala y lavavajillas. Hicimos uso del gimnasio y a pesar de ser pequeño tenía lo suficiente para poder entrenar. Lo malo: Daba a un patio interior y no tenía mucha luz. La tercera cama es un sofá cama y no era especialmente cómoda.
Stayed 4 nights in Jan 2026

10/10 Excellent

Valetia

Yes
Stayed 1 night in Oct 2025

2/10 Terrible

Victoria

Disliked: Property conditions & facilities
Don’t stay here if you want to rest at night! Worst Sleep Ever – Felt Like a Nightclub Was Right Above Our Room This was honestly one of the worst hotel experiences I’ve ever had. There’s a nightclub that plays insanely loud music until around 4 or 5 in the morning, and it literally felt like it was right above our room. The walls and floor were vibrating from the bass — it was impossible to sleep even for a minute. I can’t believe the hotel rents out rooms knowing how unbearable the noise is. It’s unbelievable that a hotel would rent out rooms knowing guests can’t possibly rest. If you actually want to sleep, stay far, far away from this place.
Stayed 1 night in Oct 2025

6/10 Okay

damien RENE

Liked: Staff & service, amenities
Disliked: Cleanliness
Personnel au top mais chambres mal aménagées Les clims sont très sale et l'insonorisation n est pas top
Stayed 7 nights in Oct 2025

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its in a central position in the city and so everything is a short walk away. Restaurants are in abundance ( there's a Japanese restaurant within the hotel). Theres a restaurant yards from the hotel called La Chahura (i think !) which is excellent and the portions are huge ! The hotel itself is spotless and the rooms are big and airy with large bathrooms and boutique decor . The tram runs right outside so it's handy. I will definitely stay here again .
Stayed 3 nights in Oct 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Die Unterkunft ist sehr zentral gelegen, sehr sauber, Tram ist direkt vor dem Haus, Busbahnhof mit Tram oder zu Fuß sehr leicht erreichbar. Man kommt mit dem Bus zum schönsten Strand. Leider hat mich der Bustransfer heute Morgen nicht abgeholt, obwohl ich 10 Min. Vor der vereinbarten Zeit an der genauen Abholstelle war. Was ist damit? Bitte melde
Stayed 8 nights in Oct 2025

4/10 Poor

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un hotel desastroso

Hotel muy desastroso. Aunque estuve en una planta 5, el ruido del tranvía y de la calle era horroroso. El desayuno muy mediocre para el precio que cobran. No realizaron la limpieza de la habitación aduciendo que había un cartel de no molestar en la puerta de la habitación, cosa que no era cierta. Cuando se reclamó, ni caso. Imposible aparcar, obligatorio parking que hay que contratar fuera del hotel. La limpieza y el estado de conservación muy mejorable
Stayed 2 nights in Sep 2025

6/10 Okay

martin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rost im Badezimmer, schlechter Geruch im Zimmer. Kein Kasten. Kaum Ablagerungs Möglichkeiten für die Sachen. Aber riesengroßes Zimmer
Stayed 1 night in Aug 2025

8/10 Good

Achut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok ok
Stayed 7 nights in Jul 2025

2/10 Terrible

Melkys

Disliked: Staff & service, amenities, property conditions & facilities
We were excited to stay at this hotel, but unfortunately, our experience was terrible. Upon arrival, we were told the bedding we requested wasn’t available. Instead of a queen bed, they gave us two beds pushed together and called it a king. They claimed it was an upgrade, but the AC in that room didn’t work. Parking was also advertised as available, but there was none—we had to park far away. When we complained and requested to cancel, they told us to contact Expedia. Expedia called the hotel, and the staff lied, claiming they had a better room for us and that parking was available—both false. After much back and forth, they showed us the room we originally requested. It was finally a queen bed, but by then, the trust was gone. They also said they’d include breakfast due to the inconvenience, but the next morning we were told we had no breakfast included—after already serving ourselves. It was embarrassing. Javier from the front desk had promised otherwise. On top of it all, the shower in our final room was clogged and didn’t drain properly. This hotel has potential, but poor management, lack of training, and dishonesty ruined the experience. Guests deserve better.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jun 2025

8/10 Good

Francisco Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Buena experiencia
Stayed 3 nights in Jun 2025

2/10 Terrible

Emma

Disliked: Staff & service, property conditions & facilities, room comfort

Location was the ONLY good thing about this hotel!

Zero sleep thanks to Hotels.com intentionally misleading listing for this property. Be under NO illusion, this is a party hotel, with rowdy guests, a nightclub ON THE ROOF until 4AM, a shared lift with the nightclub, no restriction from guests and non guests roaming the hotels corridors, falling out of the lift drunk or vomiting outside your room. Since our complaint, hotels.com have not reviewed their listing of this property, they don’t give a toss about their guests. We will be cancelling all our upcoming both personal and corporate booking with this company based on their inability to take action on this and not take our situation seriously. Awful stay, unbelievable response from hotels.com. For the property: Don’t attempt to run a nightclub and a hotel in the same venue. The two are not conducive to a good experience for either party. 4 Star, this isn’t. No real welcome from reception, to the hotel, the city or area. No invitation to book breakfast, no local recommendation for ANYTHING. No offer to use the gym, nor their nightclub, adjoining restaurant or bar. Got told the wrong floor for our room. Air conditioning was off and room sweaty and stinking of strong cleaning product on arrival. The fact that the hotel markets themselves as luxury is farsical. Dusty, covered in cigarette burns, tired and run down. This place and its furnishings has taken a hammering due to its clientele and partying ways.
Stayed 1 night in May 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maravilloso!

Nuestra habitación tuvo la mejor ducha del mundo; podríá haber pasado toda la estancia en ella!
Stayed 4 nights in May 2025

4/10 Poor

Verified traveller

Scandaleux !

À fuir si vous espérez dormir. Je ne laisse jamais d’avis, mais cette expérience mérite vraiment un avertissement public. Nous étions venus passer quelques jours à Tenerife pour nous reposer. Quelle erreur d’avoir réservé cet hôtel sans lire les avis ! À notre arrivée, nous découvrons que notre chambre, au 6e étage, est située juste en dessous… d’une discothèque sur le rooftop. Oui, une discothèque au-dessus des chambres, dans un établissement censé être un 4 étoiles. Résultat : vibrations toute la nuit, musique à fond jusqu’à 4h du matin, cris dans les couloirs, clients ivres qui déambulent dans l’hôtel. Impossible de fermer l’œil, même avec des boules Quies (qu’on remercie tout de même au passage d’avoir limité les dégâts). Le plus fou ? Ce problème est signalé dans les avis depuis 2022. Et rien ne change. Comment cet hôtel peut-il encore prétendre au 4 étoiles ? C’est dommage, car les chambres sont spacieuses et plutôt bien équipées. Mais cela ne compense en rien le fait que dormir y est mission impossible. Si vous venez faire la fête toute la nuit, c’est peut-être l’endroit qu’il vous faut. Si vous espérez dormir… FUYEZ
Stayed 1 night in Mar 2025

10/10 Excellent

MATTEO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in ottima posizione strategica, vicino alle fermate del bus. Rooftop bar con relativa discoteca veramente bella.
Stayed 5 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veldig stort rom, bad og seng. Vindu på badet så høyt oppe at det ikke kunne åpnes, ergo lufting ut i soverommet. Utsikt rett ut i en bakgård. Hyggelig betjening. Lite sol på takterrassen, som ikke åpna før nesten solnedgang. God, men dyr japansk restaurant.
Stayed 2 nights in Feb 2025

8/10 Good

Davorka

Liked: Cleanliness, property conditions & facilities

Posizione perfetta

La stanza molto spaziosa e con finestre grandi, tanta luce naturale. Il materasso non era dei migliori, dovrebbero cambiarlo. Bagno spazioso ma pochi posti dove mettere le cose, senza una finestra e col ventilatore non funzionante. La doccia enorme. La posizione perfetta del hotel è perfetta.
Stayed 4 nights in Feb 2025

8/10 Good

j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prima hotel.

Prima hotel, ruime kamer, goed bed, zeer centraal. Lawaai van straat en disco, maar met ramen dicht geen probleem.
Stayed 6 nights in Jan 2025

6/10 Okay

Verified traveller

Liked: Cleanliness
The rooms are pleasant but not really as in the pictures. The rear rooms are devoid of light and subject to the noise from surrounding apartments. The much publicised roof bar is not really part of the hotel, not always open and so not as available to guests to spend time in as the advert might suggest.
Stayed 3 nights in Jan 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
For the price, to be booked in a room that they openly admit will be very noisy from the roof top bar at night and the gym during the day, the place is not great!
Stayed 4 nights in Dec 2024

6/10 Okay

Yesuf

Liked: Cleanliness
De lokatie goed, goed bereikbaar
Stayed 8 nights in Dec 2024

4/10 Poor

NURI

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
꿉꿉해서 잠도 많이 설쳤습니다. 그리고 바로 아래와 근처에 술집이 있어서 많이 시끄러워요. 커플 숙소로 비추합니다.
Stayed 1 night in Dec 2024

10/10 Excellent

Hasan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. Friendly staff. Good facility.
Stayed 3 nights in Dec 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel!
Stayed 1 night in Dec 2024