San Mateo Spa Hotels

"La comida de los restaurantes con reserva excelente pero el bufet deja mucho que desear ya que los platos no están bien elaborados y con poco sabor. La atención del personal excelente, fue lo mejor, siempre amables y atentos. Al menos en mi habitación habían una cantidad muy grande de mosquitos (mate al menos 30 - 40), otros insectos pequeños y hasta una pequeña cucaracha. El baño no olía bien, y la puerta del baño deja pasar toda el agua cuanto uno se baña por lo que hay que secar todo el piso luego."

"Our first night was ok. The AC unit didn't work very well but it stayed cool enough to sleep. The 2nd night however was not good. The AC unit stopped working all together. Went down to reception and they brought up a small air cooler but it wasn't working either and the maintenance guy said he was going to tell his boss what was going on and would be back. After 30 min he never returned. I went down and talked to security and the security guy told me that the maintenance guy had told him if I come looking for him to let him know that he had done all he could that we just needed to report it in the morning. That didn't help that night when the room was. 86°. Fahrenheit and no AC. What really set me off was the guy saying he was going to talk to his boss and would be back and then just leaving because it was time for him to leave and not even bothering to come back to tell us anything just left us sitting there. That's unacceptable."

"It just wasn't what we were expecting. The sunset views and the beach, well Playa Blanca was breathtaking. Playa Mantas was pretty dirty and we only stayed there long enough to find out how to get to Playa Blanca. The breakfast was probably the best part and most accurate. I was traveling with my mother and we both have mobility issues. Maybe I did not research enough but I was under the impression that the beach was "steps" from the resort and they could accommodate mobility issues. We requested a room with h"

"Everything went well. The air conditioning worked and a buffet breakfast was available. However, I was there when a youth tour was there and they ate most of some of the dishes and additional wasn't put out until they finished breakfast so there was not much when I arrived. My bad for not asking for more. The grounds were very beautiful and quiet."

"Mice"

"The room is spacious and clean. I didn't like that the TV wasn't facing the bed or the sofa. The staff is friendly. The pool is large and clean. Breakfast is very good. The Italian restaurant is good and has reasonable prices for a hotel."

"The Restaurant is very expensive, the gardens requiered maintenance in general, only 1 little pool for all guest. In general, is a very relax place, but it not all good experience"

"Excelente servicio, gente muy cálida"

"Absolutely amazing hotel , very clean and beautiful. It’s so peaceful there . Food was the best I’ve had in Costa Rica - and we’ve tried a lot , but nothing beats the taste and quality of their meals . Stuff goes above and beyond to assist everyone with all needs and requests. I would love to be back there one day and highly recommend it to anyone."