Hotel Mesra Haiwan Kesayangan di San Mateo

"Where to start? Cost was low. You get what you pay for! Water damaged floor so I kept tripping on raised laminate. Toilet seat barely bolted on toilet. It flops from side to side when in use. Tank valve got stuck all the time. You have to take cover off and jiggle it to get water to fill tank. For some reason they installed metal sheets on all sides of bed from bottom of frame to the floor. When anywhere close to bed your feet would bang against them. TV crapped out half way through stay. Lobby...

"Breakfast and parking are included and great location for dining and shopping."

"The staff and especially Walter were awesome and very helpful! The rooms are cleaned once per week. Recommend that in order to maintain the condition of the property that management consider cleaning every 2 or 3 days."

"great experience, close to a shopping plaza"

"We enjoyed our breakfast every day. The staff were friendly, courteous and helpful. There’s different kinds of menus every morning. The staff were ready to replenish the coffee and all sorts of things that were needed. The location is so accessible and centrally located to all amenities. We will booked with you again. Thank you. Best regards"

"There was mold in the fridge. When they changed our mini fridge there was still mold in the new one. Housekeeping threw away our souvenirs that were in paper bags on the floor even when we told them we did not want cleaning. We contacted front desk on the day of our check-out and have yet to hear about our missing stuff. No compensation was given and they said they would call back, but never did. The hotel phone number does not even work. One of the worst hotel experiences I’ve ever had."

"I’m so happy with my stay at Park Galleria! Everything exceeded my expectations. As a dog owner, I especially loved the dedicated pet area (I believe it’s on the second floor) where you can take your dog out—such a thoughtful touch. Everything was perfect from start to finish, and the staff truly went above and beyond. I will definitely be staying here again!"

"There was power outage"