Hotel Mesra Haiwan Kesayangan di San Mateo

"Staff at check in was pleasant. Otherwise the staff is via zoom. Room was clean, only wish they wouldn’t use the spray freshener. Shutter blades were broken, the security light shined into the bedroom. Toilet was not functioning properly. This is the third time we’ve stayed here and it’s the first time we’ve had issues."

"The best staff and breakfast. Ty you guys "

"Excellent"

"I had a late check-in, the first room was still dirty (footprints in the bathtub), unknown goopy substance on the bedskirt, and the AC would not turn on. The night shift person quickly switched the room, but this one the shower fan did not work. However, the night manager (different person) was very friendly and polite. Morning front desk was courteous and willing to accomodate a later check-out time which was very helpful and appreciated. "

"Everything was very nice Staff very friendly!!"

"Clean room. Great area."

"Overall good. No manager on staff during the day. A virtual assistant is all you get. We had a small issue with our room and had to track down a housekeeper ourselves to get help. "