Hotel Helvérica

Property class: 3.5

Choose dates to view prices

Located close to Foro Cultural Kinoki and Church of San Nicolás, Hotel Helvérica provides a rooftop terrace, a garden and a restaurant. Stay connected with free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Room service
  • Housekeeping
The current price is RM220
RM303 total
includes taxes & fees
2 Nov - 3 Nov

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 King Bed

A bedroom with a large bed, bedside tables, a nightstand, a window, and a door.

Standard Room, 1 King Bed

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

A hotel room with two beds, a sofa, a window with a view of the outside, and a door leading to a balcony.

Standard Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Double Room, Balcony

A hotel room with two beds, each with white bedding and red patterned pillows. There are bedside lamps and a window with blinds.

Deluxe Double Room, Balcony

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, Balcony

A modern hotel room with a large bed, wooden headboard, and a striped throw blanket. There are two bedside tables with lamps, a chair, and a large window.

Deluxe Room, Balcony

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the area

Located in San Cristóbal de las Casas, Hotel Helvérica is in the city centre. Foro Cultural Kinoki and Mayan Medicine Museum are cultural highlights, and some of the area's notable landmarks include Church of San Nicolás and Moxviquil. San Cristóbal de las Casas Cathedral and La Merced Church are two other places to visit that come recommended. Visit our San Cristóbal de las Casas travel guide
Map
Francisco I. Madero. No. 14, Col. Centro, San Cristóbal de las Casas, CHIS, 29200

What's nearby

  • A historic church with ornate architecture and a clock tower, surrounded by a cobblestone plaza and streetlights.
    San Cristóbal de las Casas Cathedral
    2 min walk - 0.2 km
  • A historic plaza with colonial architecture, including a church with a bell tower and a building with a red archway.
    Plaza 31 de Marzo
    2 min walk - 0.2 km
  • A building with a sign reading "Museo del Jade" and a smaller sign for "La Casa del Jade Museo-Joyeria-Taller".
    Mesoamerican Museum of Jade
    3 min walk - 0.3 km
  • A vibrant market filled with colorful textiles, jewelry, and accessories.
    Santo Domingo Handicraft Market
    3 min walk - 0.3 km
  • Foro Cultural Kinoki
    3 min walk - 0.3 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    72 min drive

Restaurants

  • La Viña de Bacco
    2 min walk
  • El Tacoleto
    1 min walk
  • Cacao Nativa
    2 min walk
  • CASA CAFEÓLOGO
    2 min walk
  • Sabor A Mí Restaurant-Cafe-Bar
    1 min walk

About this property

Hotel Helvérica

  • Hotel near San Cristóbal de las Casas Cathedral
  • Located close to Foro Cultural Kinoki and Church of San Nicolás, Hotel Helvérica provides a rooftop terrace, a garden and a restaurant. Stay connected with free in-room WiFi.
  • Additional perks include:
    • Free self-parking
    • Free bike hire, express check-out and express check-in
    • Tour/ticket information, a 24-hour front desk and a vending machine
  • Room features
  • All guest rooms at Hotel Helvérica feature comforts, such as premium bedding, in addition to amenities, such as free WiFi and safes.
  • More amenities include:
    • Egyptian cotton sheets and down duvets
    • Bathrooms with showers and free toiletries
    • Flat-screen TVs with cable channels
    • Cookware/dishes/utensils, daily housekeeping and desks

Similar properties

A dining table with plates of food, including a dish with grilled chicken, avocado, and radish, and a glass of red beverage.
Hotel Rocaval
San Cristóbal de las Casas
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
8.6 out of 10, Excellent, 273 reviews
The price is RM219
RM258 total
includes taxes & fees
15 Nov - 16 Nov
Hotel Rocaval
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Frequently asked questions

Is Hotel Helvérica pet-friendly?

Yes, this hotel allows pets (limit 1 total). There's a fee of MXN 200 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Hotel Helvérica?

As of 25 Oct 2026, prices found for a 1-night stay for 2 adults at Hotel Helvérica on 2 Nov 2026 start from RM220, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Helvérica?

Self-parking is free at this property.

What time is check-in at Hotel Helvérica?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Hotel Helvérica?

Checkout is at noon. Late check-out is available for a 100% fee (subject to availability).

Where is Hotel Helvérica located?

Located in Zona Centro, this hotel is steps away from Foro Cultural Kinoki, Church of San Nicolás and San Cristóbal de las Casas Cathedral. La Merced Church and Guadalupe Church are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Helvérica Reviews

8.6

Excellent

9.2

Cleanliness

9.2

Location

8.6

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 89 out of 159 reviews
Rating 8 - Good. 37 out of 159 reviews
Rating 6 - Okay. 21 out of 159 reviews
Rating 4 - Poor. 5 out of 159 reviews
Rating 2 - Terrible. 7 out of 159 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place near the center. Rooms are large and clean. Staff is very helpful and friendly. Parking is available, but its a few blocks away.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excelente todo!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Overall, the hotel is very pretty and within walking distance of pretty much everything. We were right next to a departure point for the tours we took and the staff in the hotel were very nice. We were able to check in early and check out a little bit late without issues. The only things we didn't like were that the fridge in our room was not working and the WiFi in the hotel could be spotty at times. Also, there were a few days were we didn't have hot water. None the less, we had a very pleasant time.
Stayed 6 nights in Mar 2023
Verified review

6/10 Okay

a media cuadra del centro
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel muy hermoso tienes sus detalles hermosos
Stayed 1 night in May 2025
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
Las camas y almohadas son muy incomodas, la habitacion que me toco es sofocante se siete uno encerrado , no hay botes de agua de cortecia, solo te dejan un papel higiénico , el restauranten tiene musica en vivo y se escucha hasta los cuartos aparte de que es un restaurante de pizzas que el humo que genera el cocimiento se extiende en todo el restaurante ...y para rematar solicite me extendieran un poco de tiempo mas para realizar mi check out y me lo negaron comentando que tenia reservas y el hotel estaba vacio, muy vacio toda la ciudad estaba con poco turismo por ser temporada baja creo que debieron ser accesesibles en ese aspecto....solo regresaría pq admiten mascotas.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy recomendable
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen acceso, acepta mascotas y amplio estacionamiento. Cerca de la zona principal
Stayed 1 night in Apr 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Muchísima bulla en el hotel, se escucha todo
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena ubicación

Buena opción para visitar el centro de la.ciudad, muy cerca de todo el centro.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito, la cama estaba SUPER comoda, muy bien ubicado. todo super bien! en definitiva regresaremos :)
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Las instalaciones bien en general. El baño no me gusto. La regadera muy pequeña y tarda mucho en llegar el agua caliente, por lo que se despeedicia mucha agua... Buena ubicacion...
Stayed 3 nights in Nov 2023
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Un pequeño detalle que se resuelve fácil

me he hospedado mas de 5 veces en esta hotel, inclusive la misma habitación en 2 ocasiones y mi experiencia es muy agradable, excepto en esta ocasión, ya que tenia una falla eléctrica en la habitación por el interruptor de tarjetas (sugiero eliminarlas, no son muy fiables), pues, al usar la secadora o plancha se interrumpía el servicio eléctrico, también solicite agua para beber por la noche y me dijeron que no tenían en ese momento. Eso no frustro ni un poco mi viaje. Se que en mis futuras visitas no será así, la comodidad ahí es genial, la limpieza muy detallada y la habitación con un estilo muy lindo.
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien atendidos
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Céntrico, buena atención del personal. El estacionamiento está un poco retirado del hotel.
Stayed 1 night in Nov 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy comodo y super limpio
Stayed 1 night in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación, habitaciones amplias, cómodas y limpias :)
Stayed 1 night in Sep 2022
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
Personal poco amable, el último día no tuvieron agua caliente 2 de 5 habitaciones que reservamos, el hotel no nos avisó, se limitaron a decir que no había y ya, no tener agua caliente en un clima tan frío es imperdonable.
Stayed 3 nights in Mar 2022
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, amenities
Beth good location, staff no very friendly, no AC in the room, very small room and bathroom, no lobby area to seat. High price for what we got.
Stayed 1 night in Mar 2022
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Could have been a great stay...

We stayed at their supplement hotel with 3 very nice 2 storied lofts with kitchenettes. Unfortunately we were in the middle with a loft on either side of us. There was a bunch of young travelers with dogs, including a puppy, staying in the 2 suites. They partied all night loudly, playing music and singing until 9 am the following morning, which is when we left on a tour. It's too bad we didn't get to experience the wonderful comfy beds to the max. We couldn't sleep for the noise. Not that we would have complained, but there wasn't a phone in our room to call anyone to say anything to had we wanted to. It was really not a pleasant experience. Otherwise the hotel was very nice. It was very cold, being San Cristobal, so bring your jammies and no heaters to be found. Very close to the cento and many good restaurants in the area. Not sure if we'd return.
Stayed 3 nights in Jan 2022
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities, room comfort

Cold hotel with no room heating in winter months.

First of all I am a professional photojournalist (National Geographic, Unesco) and have stayed in more than 3000 hotels in 160+ countries during the past 40 years. That said I want to make a strong criticism of the Hotel Helverica in San Cristobal. While the hotel is well located near the central square and many restaurants, and the staff was generally good, the lack of hearting in the winter months is a problem. If one is spending the entire day outside this will not be a problem but if one wishes to stay inside one’s room to work on writing such as I do, then the unpleasant cold temperature will be very bothersome. I asked for a heater but was rudely informed that I had not paid for one and would be charged extra. This seemed wrong to me, given that I was paying more than $75 per night for the room. I have stayed in many, many hundreds of hotel rooms where the heating was provided at no extra cost and feel that the Helverica is definitely overcharging for the service it gives. The additional cost for heating is NOT mentioned anywhere on Hotels.com and I think this is at the expense of the client. My advice: do not use this hotel or be ready to be uncomfortable cold.
Stayed 3 nights in Dec 2021
Verified review

2/10 Terrible

Disliked: Staff & service
Me están haciendo cargos adicionales a la reservacion
Stayed 1 night in Dec 2021
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities
nunca me proporcionaron agua caliente, y el agua estaba helada, pesima iluminacion en el pasillo general
Stayed 1 night in Dec 2021
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

San Cristobal de las casas

The location of the hotel is awesome. However, the room I stayed in, number 14, is behind a club that plays music until 5am. It was loud and I couldn’t sleep well because Of the noise. This complaint has been all over the Internet but I thought it was a manageable issue. But it was not. Don’t recommend rooms at the back of the hotel.
Stayed 1 night in Nov 2021