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"The staff was way above average: considerate, friendly,"

"I paid $9 for stay protection and was not issued a refund when I contacted Hotels. com virtual assistant. I would like my refund of $131.06 immediately back to the card U paid for it"

"The staff was amazing. Hotels.com didn’t send my reservation through but the front desk staff was very accommodating. They called hotels.com for us and manually pushed the reservation through. "

"There is nothing to complain about except the fact that once you stay at the Grand you can’t stay anywhere else. Love it so much."

"clean room friendly staff "

"Very Convenient."

"The place was clean, however, the beds were uncomfortable and sleep came in bursts. Breakfast was okay, however, more fruit would be nice."

"Nice clean room. Awesome breakfast. Easy check-in "

"Very clean room and very comfortable bed in a quiet setting. Rooms and bathroom are updated. Called desk and quick response. AC was great. Although came at 4 am and problem with computer, we liked the hotel itself. Elevator was appreciated. We found a delightful Italian restaurant and walked 2 blocks. Lots of parking. "