"The biggest disappointment was the “pool view” room, which was clearly obstructed. The view was mostly blocked by trees and structures, so it didn’t match what was advertised at all. I also specifically requested a king bed and was given a double queen instead, which was frustrating and not addressed.
Service was noticeably slow, and while I understand it may have been affected by Election Day staffing, it still impacted the overall experience. There didn’t seem to be enough staff to keep things running smoothly.
The food was okay—nothing terrible, but nothing memorable either. For a resort at this price point, I expected much better quality and variety.
Entertainment was also underwhelming. The vibe just wasn’t there, especially compared to other resorts in this category.
On a positive note, the property itself is visually nice and well-maintained, but unfortunately that wasn’t enough to make up for the other issues.
Overall, I wouldn’t return based on this experience."
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