Perkhidmatan kopi
Semak ketersediaan

Ulasan tentang Motel 6 Ruidoso, NM

2 out of 5
Motel 6 Ruidoso, NM
412 Highway 70, Ruidoso, NM

Ulasan

5.6
Penilaian 10 - Cemerlang. 151 daripada 1000 ulasan" "
Penilaian 8 - Baik. 183 daripada 1000 ulasan" "
Penilaian 6 - Boleh diterima. 189 daripada 1000 ulasan" "
Penilaian 4 - Lemah. 173 daripada 1000 ulasan" "
Penilaian 2 - Teruk. 304 daripada 1000 ulasan" "

5.6/10

Kebersihan

6.8/10

Kakitangan & perkhidmatan

5.0/10

Kemudahan

5.2/10

Keadaan hartanah & kemudahan

5.6/10

Mesra alam

Ulasan

2/10 Teruk

Jaime

Mengembara bersama keluarga dan kanak-kanak
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The property was very dirty, room looks like it hadn't been cleaning who knows how long. Hallway there was food on the floors stairway there was trash throat everywhere. Will never book at this place again. I had come early to see if I can check in, front desk said I couldn't check in till 3:00pm I came back at 4:00 p.m. the woman at the front desk said the room was not ready and checking was not till 4:00 p.m.
Menginap 1 malam pada Mei 2024

4/10 Lemah

adolfo

Mengembara bersama keluarga dan kanak-kanak
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Deteriorating. Only stayed because all other hotels were full.
Menginap 1 malam pada Mei 2024

2/10 Teruk

jerry

Pengembara perniagaan, Mengembara bersama pasangan
Tidak sukakan: Kemudahan
No jacuzzi. Everything is broken and taped in the room. The door doesn’t want to close. The ice machine is broken. The faucet in the bathroom is falling off. The bedspread has holes in it. Need I say more.
Menginap 1 malam pada Mei 2024

6/10 Boleh diterima

Philip

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
The beds were like plywood
Menginap 1 malam pada Mei 2024

2/10 Teruk

Mike

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Mold around toilet. Window dislodged from casing and would not close or lock.
Menginap 3 malam pada Mei 2024
Respons daripada Brand Experience Team pada 28 Mei 2024
Hi Mike,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Boleh diterima

Yvette

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
No fridge, no microwave wehadto go downstairs to heatup waterat 5am due to no microwave.
Menginap 3 malam pada Mei 2024
Respons daripada Brand Experience Team pada 28 Mei 2024
Hi Yvette,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Boleh diterima

Zachariah

Mengembara bersama keluarga
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
The property was fine and is one of the only hotels with an indoor pool. The only issue i had was Motel 6 making me call to verify our reservation before 3 or they were cancelling. It doesnt incite booking confidence to be threatened after already paying through a 3rd party. It doesnt make any sense to give a confirmation number if the room isnt actually confirmed.
Menginap 2 malam pada Mei 2024
Respons daripada Brand Experience Team pada 28 Mei 2024
Hi Zachariah,Thank you for sharing your review. We would like to apologize for the misunderstanding that may have occurred during your recent stay with regard to your reservations issues. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Lemah

Carlos

Menginap 1 malam pada Mei 2024
Respons daripada Customer Care Team pada 21 Mei 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Boleh diterima

Isaak

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mac 2024
Respons daripada Customer Care Team pada 2 Apr 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 Boleh diterima

Robert

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Everything was alright. Only thing is housekeeping may be a bit loud in the morning way before check out time
Menginap 1 malam pada Mac 2024
Respons daripada Nancy Y. pada 2 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Teruk

Brian

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Horrible experience booked online for one room two beds got to the hotel location at 5 o’clock. Check-in was supposed to be at three the room was not cleaned. Had to go back. They moved me to another room which was clean. But half the light didn’t work bathroom light did it work Tile was cracked in bathroom sink was broken and leaking had to go down multiple times to get these repairs done they would not answer their phones. The pool was extremely hot. Almost hot tub temperatures beds were extremely uncomfortable and noisy.
Menginap 1 malam pada Mac 2024
Respons daripada Brand Experience Team pada 25 Mac 2024
Hi Brian,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Teruk

Gregorio

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Dirty microwave sink broke doors dirty bed very old
Menginap 2 malam pada Mac 2024
Respons daripada Brand Experience Team pada 18 Mac 2024
Hi Gregorio,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie#Team6

2/10 Teruk

Ronda

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It looked like it was being worked on. Trash all over the back property. Ice machine barely put out any ice. Room extremely small and no cabinet space!!
Menginap 2 malam pada Mac 2024
Respons daripada Brand Experience Team pada 18 Mac 2024
Hi Ronda, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Natalie #Team6

4/10 Lemah

Gonzales

Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Disgusting
Menginap 1 malam pada Mac 2024
Respons daripada Brand Experience Team pada 11 Mac 2024
Hi Gonzales,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Teruk

Donna

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Nasty Room
We checked in, walked in the room and it was nasty. There was stuff splattered on the ceiling. The bathroom was wheelchair accessible, but they had put down snap in laminate flooring and it was bubbled up and bunch of stuff in the cracks. We left and asked for a refund.
Menginap 2 malam pada Feb 2024

2/10 Teruk

Crissy

Pengembara perniagaan, Mengembara bersama keluarga
Tidak sukakan: Keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Feb 2024
Respons daripada Customer Care Team pada 27 Feb 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Lemah

RUBEN

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Average
Menginap 1 malam pada Feb 2024
Respons daripada Nancy Y. pada 5 Mac 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Teruk

David

Mengembara bersama pasangan
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
For starters, the hot tub was closed and when we booked the room, that information was not given to us. A few times during the night, our room got the worst scent of marijuana from neighboring rooms I'd assume. One of the light fixtures was cracked. the toilet paper holder was nearly broken off, just barely hanging on the wall. the sink was chipped in multiple places. the toilet would make a roaring noise when it was flushed. The beds were not properly furnished, there wasn't a blanket and the two small pillows were lumpy and somewhat uncomfortable. Will not be staying here again.
Menginap 1 malam pada Feb 2024
Respons daripada Brand Experience Team pada 27 Feb 2024
Hi David,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Teruk

Gabriela

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
It was an unpleasant experience. Customer service was poor on arrival, room size was small, walls were paper thin and noise level was high, bed was brick hard and uncomfortable, comforter/blanket was bedsheet thin, booked a non- smoking room and smelled like a smoking room, bad smell in hallways and overall hotel condition is poor. We left a few hours after checking in cutting our losses. Spent $240 at this place and highly unlikely to book a room here again. Spent
Menginap 1 malam pada Feb 2024
Respons daripada Brand Experience Team pada 27 Feb 2024
Hi Gabriela,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

6/10 Boleh diterima

Jesus

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Que olia mucho a marihuana , instalaciones muy viejas no estan en buen estado
Menginap 2 malam pada Feb 2024

2/10 Teruk

julie

Mengembara bersama pasangan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Bed sheets had stains, floor wasn't swept hallway wasn't vacuumed needs upgrades terribly
Menginap 1 malam pada Feb 2024
Respons daripada Brand Experience Team pada 27 Feb 2024
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Boleh diterima

nayeli

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan
olía mucho a cigarro y era de no fumar
Menginap 1 malam pada Feb 2024
Respons daripada Brand Experience Team pada 27 Feb 2024
Hola viajero,Gracias por tu valoración, por favor, danos la oportunidad de mejorar tu experiencia en tus futuras reservas.Maz K.#Team6

6/10 Boleh diterima

Mayra

Menginap 1 malam pada Dis 2023
Respons daripada Customer Care Team pada 10 Jan 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Baik

Raul

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Dis 2023
Respons daripada Customer Care Team pada 4 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Teruk

javier

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
My stay was terrible. I encountered bed bugs. I was in a room next to the exit door and it was noisy , noisy, noisy, 24/7. Will never stay there again.? Will not recommend.
Menginap 1 malam pada Dis 2023

2/10 Teruk

Samuel

Menginap 3 malam pada Dis 2023
Respons daripada Customer Care Team pada 4 Jan 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Boleh diterima

Pablo

Mengembara bersama keluarga, Mengembara bersama kumpulan
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Not so clean and needs repairs
The service at the front desk was very nice, they were polite and allowed us to check in a bit early. The hallway carpet is very dirty. The room was clean with sheets and towels. The bathroom was in very bad condition. The molding had fallen off from under the sink and had a hole in the wall. The floor had parts removed from the linoleum.
Menginap 1 malam pada Dis 2023
Respons daripada Brand Experience Team pada 8 Jan 2024
Hi PabloThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

2/10 Teruk

Everett, Aubrey

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Menginap 1 malam pada Dis 2023
Respons daripada Customer Care Team pada 1 Feb 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Teruk

Jesus

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Worst hotel ever.. A nightmare
Terrible would not recomend it nor will never staybthere again. The entire inside of the hotel was dirty starting with a dirty elevator and hallways, the room was old and the bed size where not as promised, it promised breakfast but it only had a broken down juice machine, the pool waste dirty and promised to have a hot tub but it was closed with 4x4's. Entire room was outdated, tv was a small, carpet was dirty, bathroom was dirty and broken and there was paint stains all over the furniture as it was being painted and not completed the job. PS. WILL NEVER STAY THERE AND WILL NOT RECOMEND IT DONT WASTE YOUR MONEY AS IS FALSELY ADVERTISE WILL OLD PICTURES OF THE HITEL THAT USED TO BE.
Menginap 1 malam pada Dis 2023
Respons daripada Brand Experience Team pada 8 Jan 2024
Hi Jesus,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

8/10 Baik

Mayra Esther

Mengembara bersama keluarga
Tidak sukakan: Keselesaan bilik
Deficiente
Las instalaciones están descuidadas, las habitaciones, hacen falta almohadas, solo hay jabón en barra en el baño, de mala calidad. La alberca si está en buenas condiciones y climatizada
Menginap 2 malam pada Dis 2023
Respons daripada Nancy Y. pada 2 Jan 2024
Thank you for positively rating your stay!!Nancy Y.#Team6

4/10 Lemah

Steven

Tidak sukakan: Keadaan hartanah & kemudahan, keselesaan bilik
Not again
Dirty everywhere smelt like someone just smoke in the room before we opened the door to the room!
Menginap 1 malam pada Dis 2023
Respons daripada Nancy Y. pada 2 Jan 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Teruk

James

Menginap 1 malam pada Dis 2023
Respons daripada Customer Care Team pada 11 Jan 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Cemerlang

Daniel

Menginap 1 malam pada Okt 2023
Respons daripada Customer Care Team pada 15 Dis 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

6/10 Boleh diterima

Richard

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Very dirty in hall ways no coffee in the morning
Menginap 1 malam pada Dis 2023
Respons daripada Brand Experience Team pada 7 Dis 2023
Hi RichardThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

4/10 Lemah

Rosalia

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2023
Respons daripada Customer Care Team pada 6 Dis 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Cemerlang

federico

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Excelente
Menginap 1 malam pada Nov 2023
Respons daripada Brand Experience Team pada 1 Dis 2023
Hi Traveler,Thank you for the perfect rating!! Maz K.#Team6

4/10 Lemah

John

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Gross
One of the most disgusting places I’ve stayed in
Menginap 1 malam pada Nov 2023
Respons daripada Nancy Y. pada 28 Nov 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Cemerlang

edward

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Meet our needs
Menginap 1 malam pada Nov 2023
Respons daripada Brand Experience Team pada 20 Nov 2023
Hi Edward,Thank you for positively rating your stay!!Lilith#Team6

6/10 Boleh diterima

Jose Luis

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Needs lots of attention
Needs a lot of attention all over, bed was not comfortable plus sheets looked dirty. Will not stay here again
Menginap 1 malam pada Nov 2023
Respons daripada Brand Experience Team pada 20 Nov 2023
Hi Jose LuisThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

4/10 Lemah

Robert

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan
I chose this stay because I enjoy the use of a hot tub, well that has been closed for sometime it looked like but not in the pictures.. and no coffee maker in the room or available in the hotel was a definite shocker.
Menginap 5 malam pada Nov 2023
Respons daripada Brand Experience Team pada 20 Nov 2023
Hi Robert,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Teruk

Ashley

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
This was by far the worst hotel I’ve ever stayed at. The beds were absolutely uncomfortable they didn’t have blankets. The motel was so run down and dirty. Service was terrible.
Menginap 1 malam pada Nov 2023
Respons daripada Brand Experience Team pada 13 Nov 2023
Hi Ashley,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Teruk

Albert

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Lady at the front desk was couteous and friendly. We ended up leaving the hotel and took the loss as i could mot get a refund, as the conditions were terrible. Floors full of hair, old outdated sheets and pillows and the restroom ais in dire need of remodel.
Menginap 1 malam pada Okt 2023
Respons daripada Nancy Y. pada 6 Nov 2023
We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Nancy Y.#Team6

2/10 Teruk

Enedina

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
The place was dirty. The elevator smelled like smoke and the halls and smelled like Marijuana. They didn’t have coffee because they said their coffee pot broke about a month ago. I wouldn't recommend this place at all. According to the local people its a nasty motel
Menginap 1 malam pada Okt 2023
Respons daripada Nancy Y. pada 6 Nov 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

6/10 Boleh diterima

stevie

Sukakan: Kakitangan & perkhidmatan
Only Motel 6 I’ve stayed at to not offer coffee… even though they have a photo hanging in their lobby showing free coffee. Shower was moldy and leaking all of the floor which all the flooring was popping up from. The woman working at the front desk was very nice. The hotel double charged us because they said they never received money from Hotels.com which was not true so now I’m having to fight with them to get a refund. Not great.
Menginap 1 malam pada Okt 2023
Respons daripada Nancy Y. pada 6 Nov 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Cemerlang

Lucio Tellez

Sukakan: Kakitangan & perkhidmatan
Menginap 1 malam pada Okt 2023
Respons daripada Customer Care Team pada 24 Okt 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

2/10 Teruk

Julieta

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Terribly Disgusting
Lobby was very very dirty luggage cart was very dirty there was roaches in bathroom in the room sheets were stained towels were beyond dingy walls in all the room were stained the the filter for the ac was terribly disgusting no fire alarm in room can go on and on will never stay there again and certainly never recommend !!
Menginap 1 malam pada Okt 2023
Respons daripada Brand Experience Team pada 24 Okt 2023
Hi Julieta,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Teruk

Niki

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Room was not what I paid for. Floor coming up in the bathroom. Side table coming loose from the wall. Mold in the shower and wall and a/c unit.
Menginap 1 malam pada Okt 2023
Respons daripada Brand Experience Team pada 24 Okt 2023
Hi Niki,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Teruk

Susan

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Okt 2023
Respons daripada Customer Care Team pada 19 Okt 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Boleh diterima

Christopher

Pengembara perniagaan, Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
Our room smelled like smoke, did not have any hangers for the closet, minimal toiletries.
Menginap 1 malam pada Okt 2023
Respons daripada Brand Experience Team pada 24 Okt 2023
Hi Christopher,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Teruk

David

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Please Renovate Wonderful location.
We had boogers on pillow case. Comforter was stained with something like ink. I got extra blankets and they were old and itchy. Beds were hard. Very run down. Front entry way chair shredded needed to trashed. Hotel run down needs a renovation.
Menginap 1 malam pada Okt 2023
Respons daripada Nancy Y. pada 17 Okt 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6