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Mercure Tunbridge Wells Hotel

4.0 star property
Hotel with a restaurant, near Dunorlan Park

Choose dates to view prices

Photo gallery for Mercure Tunbridge Wells Hotel

Reception
Desk, iron/ironing board, free WiFi, bed sheets
Garden
Desk, iron/ironing board, free WiFi, bed sheets
Meeting facility
Located near Dunorlan Park, Mercure Tunbridge Wells Hotel offers a peaceful retreat with its garden and The Mallows restaurant serving international dishes. Guests appreciate the helpful staff, free in-room WiFi, bar, dry cleaning services, and 24-hour business center.

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Room service
  • 24/7 front desk
The current price is RM276
RM331 total
includes taxes & fees
9 Nov - 10 Nov

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room, 1 Double Bed

Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Double Bed

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Eco-friendly toiletries
Bathrobes
Private bathroom
Hairdryer
Eco-friendly cleaning supplies
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed

Desk, iron/ironing board, free WiFi, bed sheets

Classic Room, 1 Double Bed

8.6 out of 10
Excellent
(41 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Eco-friendly toiletries
Private bathroom
Hairdryer
Eco-friendly cleaning supplies
Electric kettle
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds (Classic)

Desk, iron/ironing board, free WiFi, bed sheets

Family Room, Multiple Beds (Classic)

8.0 out of 10
Very good
(4 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Eco-friendly toiletries
Private bathroom
Hairdryer
Eco-friendly cleaning supplies
Electric kettle
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Classic Room, 2 Single Beds

Desk, iron/ironing board, free WiFi, bed sheets

Classic Room, 2 Single Beds

8.0 out of 10
Very good
(3 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Eco-friendly toiletries
Private bathroom
Hairdryer
Eco-friendly cleaning supplies
Electric kettle
  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Room, 1 Double Bed

Desk, iron/ironing board, free WiFi, bed sheets

Privilege, Room, 1 Double Bed

8.4 out of 10
Very good
(7 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Eco-friendly toiletries
Bathrobes
Private bathroom
Hairdryer
Eco-friendly cleaning supplies
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed
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About the area

Map
8 Tunbridge Road, Pembury, Royal Tunbridge Wells, England, TN2 4QL

What's nearby

  • Assembly Hall Theater - 5 min drive - 4.6 km
  • Pantiles - 6 min drive - 5.2 km
  • Tonbridge Castle - 8 min drive - 8.7 km
  • Bewl Water - 11 min drive - 13.6 km
  • Hever Castle and Gardens - 24 min drive - 25.4 km

Getting around

  • Maidstone Beltring Station - 9 min drive
  • Gatwick Airport (LGW) - 48 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪KFC - ‬3 min drive
  • ‪Costa Coffee - ‬7 min walk
  • ‪The Robin Hood - ‬3 min drive
  • ‪Greggs - ‬3 min drive

About this property

Mercure Tunbridge Wells Hotel

Upscale hotel near Pantiles
Located close to Dunorlan Park, Mercure Tunbridge Wells Hotel provides a garden, a hair salon and dry cleaning/laundry services. The on-site international cuisine restaurant, The Mallows, offers breakfast, dinner and children's meals. Free in-room WiFi is available to all guests, along with a bar and a 24-hour business centre.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), self-parking (surcharge) and express check-out
  • Outdoor furniture, 8 meeting rooms and free newspapers
  • Smoke-free property, multilingual staff and luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All 84 rooms boast comforts such as 24-hour room service, in addition to amenities such as free WiFi. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and baths or showers
  • LED TVs with digital channels
  • Heating, daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 10 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Mallows

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 4,306 square feet of conference space
  • 8 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately GBP 17.95 per person
  • Self-parking fee: GBP 10 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mercure Tunbridge Wells
Mercure Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel
Tunbridge Wells Mercure
Tunbridge Wells Mercure Hotel
Mercure Tunbridge Wells Hotel Pembury
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Ramada Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel
Mercure Tunbridge Wells Hotel Royal Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel Royal Tunbridge Wells

Frequently asked questions

Is Mercure Tunbridge Wells Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 15 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Mercure Tunbridge Wells Hotel?

As of 23 Oct 2025, prices found for a 1-night stay for 2 adults at Mercure Tunbridge Wells Hotel on 9 Nov 2025 start from RM 276.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mercure Tunbridge Wells Hotel?

Self-parking is available for GBP 10 per day.

What time is check-in at Mercure Tunbridge Wells Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Tunbridge Wells Hotel?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Mercure Tunbridge Wells Hotel located?

Situated in Royal Tunbridge Wells, this hotel is 1.5 mi (2.5 km) from Dunorlan Park and 2.9 mi (4.6 km) from Pantiles. Tonbridge Castle and Hop Farm Family Park are also within 6 mi (10 km).

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Mercure Tunbridge Wells Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 309 out of 1000 reviews
Rating 8 - Good. 384 out of 1000 reviews
Rating 6 - Okay. 191 out of 1000 reviews
Rating 4 - Poor. 73 out of 1000 reviews
Rating 2 - Terrible. 43 out of 1000 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the decor and ambience of the main area, and our room was very cozy. The staff were very helpful and polite. We both enjoyed our stay very much.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jaladhi

Liked: Amenities
All round good
Stayed 1 night in Oct 2025

10/10 Excellent

Denise

Excellent staff
Stayed 1 night in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel on a great location with great staff.
Stayed 1 night in Jun 2025

8/10 Good

andrew

Liked: Staff & service
Bath area was mouldy also main table had lots of varnish missing from it,hotel rooms could do with a make over and the corridors looked more like a dormitory than a hotel
Stayed 2 nights in Oct 2025

10/10 Excellent

Tim

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, good size rooms and parking
Stayed 1 night in Jun 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for overnight stay. Comfortable room. Good restaurant
Stayed 1 night in Jun 2025

6/10 Okay

JOSEPH

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel OK

Hotel was fine for short stay
Stayed 1 night in Jun 2025

8/10 Good

Miguel

Liked: Amenities
Fantastic stay
Stayed 4 nights in Apr 2025

10/10 Excellent

Clare

Liked: Cleanliness, amenities, property conditions & facilities
Lovely room friendly helpful staff
Stayed 1 night in May 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff

Really great staff nice place to stay
Stayed 1 night in Jun 2025

8/10 Good

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice easy location off the motorway however no noise. Large room, good amenities, tea and coffe making facilities, robes and slippers in the room.
Stayed 1 night in Jul 2025

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with really friendly staff.
Stayed 1 night in Mar 2025

8/10 Good

Viviane

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and the bed was very comfortable.
Stayed 2 nights in Mar 2025

8/10 Good

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly , welcoming and helpful , reception and in the restaurant . We had a family room , and a little chocolate on the bed on arrival , there was plenty of hot and cold choices for breakfast .
Stayed 1 night in Jun 2025

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, amenities
Adequate place for a one night stay.
Stayed 1 night in Apr 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay and a 2 minute check in which is rare … well done mercure
Stayed 1 night in Apr 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely helpful
Stayed 1 night in Apr 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an extended stay as I had a relative in hospital just down the road. The staff were welcoming, helpful, and accommodating and I was very comfortable during my stay.
Stayed 6 nights in May 2025

6/10 Okay

Ryan

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Ok property, outdated and in serious need of a refurbishment. Bathroom was easily 30-40 years old.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jean-Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's a bit far from the town center
Stayed 3 nights in Jun 2025

8/10 Good

SHARON

Liked: Cleanliness, staff & service, room comfort
This was an emergency and needed to be near hospital
Stayed 1 night in Jun 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t dislike anything staff excellent and professional really nice day
Stayed 1 night in Jun 2025

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Need to update website, no swimming pool as advertised
Stayed 3 nights in Aug 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming & warm atmosphere Good location. Excellent customer service; staff friendly but professional Good breakfast range Spacious room Goid value
Stayed 2 nights in Feb 2025