4/10 Poor
Helena
Travelled with group
18 Jun 2024
Disliked: Staff & service, amenities
Extremely disappointing. This was my 6th time in Rome and by far the worst hotel. The location is good and if you don’t look too closely the hotel is aesthetically pleasing. BUT the hotel is not clean. There was mould in the shower, hair on the bathroom and bedroom floor, a shower gel container and tissue box in the bathroom ripped off by previous guests. There are marks all over the walls. Keeping in mind the hotel opened in Sept 2022, it is not aging well. There was no soap in the public area toilets like the lobby and rooftop bar/breakfast area….how do the staff wash their hands after using the toilet? I complained about my room after check in and they sent a cleaner, offered two complimentary drinks at the rooftop bar, which then we were told were only for beer and soft drinks. I raised this at checkout and an adjustment was made. We stayed for 4 nights to attend a wedding in Rome, at no time were we offered any kind of information on Rome, we didn’t need any as we had been there before but staff didn’t know that. We were not offered assistance with taxis. Overall I cannot recommend this hotel, I think they are taking advantage of the location and constant flow of visitors to Rome; they know there will be other bookings regardless of the service they provide. I will not return to this hotel
Helena
Stayed 4 nights in Jun 2024