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"Air conditioning is not good !"

"The hotel room I had was very small compared to the photo. The HVAC fan in my room was loud, there was no fan in the bathroom to ventilate the humidity because of the shower. The towels were old, hard, and the shower mat small and terrible. Every time my girlfriend walked into the bathroom, she said there was a urine smell which was more than likely from a previous person who used the room and may have missed the bowl. I had a difficult time sleeping at night. The rooms are supposed to be soundproof but besides the HVAC fan, I could hear when anyone beside, below or above my room flushed a toilet. I could also hear people in the hallway talking, doors closing, etc. The window in the room was drafty and I could hear the traffic passing on the roadway at night. The gym equipment is old. The weight machine cables have been stretched and should be replaced. When I was swimming in the pool, I noticed black mold in the tile grout so I would question the proper use of chemicals being used to treat the water. I would also question if the tile grout was sealed properly or if the grout is resealed annually. The food was good although on a Sunday afternoon, my girlfriend and I had a late lunch with coffee. It seemed as if the coffee was left in the pot for a long time and tasted terrible which is like a cardinal sin to serve bad coffee in Colombia. Overall, I was very disappointed for the amount of money I paid for staying at a property that is supposed to be a five star hotel. "

"Super bien la comida, el.personal y sobre todo la atención"

"Yes"

"The room was clean. Staff offered excellent service"

"Me encantó"

"First i want to say thanks to all the employees that work in this beautiful hotel,from front desk, all personal that work on the breakfast room, pool area,and the great personal that keeps this hotel in this amazing condition,Luis Eduardo thank you for all your attention and Helmt Lopez,Breakfast best i ever have in Medellin with that being said God bless all and THE BEAUTIFUL LAND OF MEDELLIN ANTIOQUIA "

"Fantastic location. Within 15mins walking of El Poblado. Quiet at night. Spectacular views from balcony. Rooftop bar/restaurant is top tier. Staff is extremely friendly and helpful. My stay here was excellent. My only complaint is the walls of the hotel are very thin. You can hear next door neighbor watching TV or speaking on phone. Or even adult activities. Ear plugs are provided by the hotel. Staff is truly wonderful here. Hotel is cleaned daily and staff takes care of this property with highest priority."

"This is the 2nd time there. Staff was very well informed about surrounding, keeping the room, lobby very clean. Thank you, I enjoyed to be there until next time."