Hotel Mewah di Ribeira Grande

"My rating is partially on my stay but more so the staff experience. Background: I have always wanted to visit this property. I am from the West Coast in California and it is a long journey to get there upon arrival. The grounds are absolutely beautiful. It is everything that I wanted in terms of a retreat and a place to really have a sense of peace. Unfortunately, there were two events that happened in rapid succession and I was not happy or enthused at all. Rather than go into the details of...

"Das Hotel macht einen guten Eindruck und es war stets sauber. Die Zimmer sind groß und die Betten bequem. Das Personal ist stets freundlich und hilfsbereit. Der Wellness-Bereich ist bis 22 Uhr geöffnet, sodass man nach einem langen Tag dort noch etwas entspannen kann. Das Frühstück ist gut, jedoch gibt es leider nur Rührei aus der Tüte - das sollte bei einem 5-Sterne-Hotel nicht sein. Wir haben zudem das Restaurant am Abend ausprobiert und waren überrascht von der hervorragenden Qualität der...

"Propreté "

"What really made the stay exceptional was the people. Every staff member we encountered was warm, welcoming, and genuinely helpful. The team went above and beyond to make sure we felt comfortable and taken care of, and their hospitality made the experience feel personal."

"Very nice "premium" property. Great amenities overlooking the water. Wonderful, attentive and interested staff. Breakfast was very good, but got booring after a few days. Some aspects of the room were a little tired and different (like the bathroom lighting was insufficient) but it was a very pleasant and spacious room. Bar drinks were priced more like NY than the Azores. Overall, a very pleasant stay. "

"The breakfast menu is fresh full of everything you could want, including your own pitcher of fresh squeeze orange juice. Local tropical fruits delicious yogurt, and homemade granola with perfectly scrambled eggs and bacon The fresh bread and croissants are divine. The afternoon bar menu is the perfect compliment to drinks from a very experience bartender. I only wish there were more hours in the day to luxuriate and the common beautiful atmosphere. The Sensi provides time after time that I...

"The staff is very friendly and accommodating. The breakfast selection is incredible. "

"Couldn't locate the showers for the Turkish sauna so was unable to shower before. Also , one of the saunas had no humidity and the other was too hot! Otherwise, all else was superb including the delicious meals and the staff. We really enjoyed our visit. Thank you for a wonderful stay."