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Ulasan tentang Grand Sierra Resort and Casino

4 out of 5
Grand Sierra Resort and Casino
2500 E 2nd St, Reno, NV

Ulasan

8.0

Sangat Baik

Penilaian 10 - Cemerlang. 3202 daripada 6579 ulasan" "
Penilaian 8 - Baik. 1443 daripada 6579 ulasan" "
Penilaian 6 - Boleh diterima. 810 daripada 6579 ulasan" "
Penilaian 4 - Lemah. 569 daripada 6579 ulasan" "
Penilaian 2 - Teruk. 555 daripada 6579 ulasan" "

8.4/10

Kebersihan

8.2/10

Kakitangan & perkhidmatan

8.4/10

Kemudahan

8.2/10

Keadaan hartanah & kemudahan

8.2/10

Mesra alam

Ulasan

10/10 Cemerlang

Jeremiah

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Everything wad great.
Menginap 3 malam pada Mei 2024

10/10 Cemerlang

Shannon

Mengembara bersama keluarga
Sukakan: Keadaan hartanah & kemudahan
Lots of entertainment & dining options. Close to the airport.
Menginap 1 malam pada Mei 2024

6/10 Boleh diterima

Humair

Mengembara bersama keluarga
Old rooms and service is not good
Menginap 3 malam pada Mei 2024

10/10 Cemerlang

Nelita

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very accommodating staff ism happy with service provided!
Menginap 3 malam pada Mei 2024

4/10 Lemah

Mike

Mengembara bersama keluarga
Sukakan: Kemudahan
Tidak sukakan: Keadaan hartanah & kemudahan
I’m not one to complain and I understand nobody is perfect. The staff is very nice and friendly. It’s just the AC did not work which happened at times. The process of getting a new room was when we were ignored. The tech said he called the front desk and someone would be right up to bring us to our new room. Nobody ever came to our room. I called the front desk and waited on hold for 30 minutes. Finally, a representative picked up and to make a long story short they had no record of a staff member coming up to give us a key. We had to bring our luggage downstairs again to get another room waiting in line. It was a lengthy process that was a chaotic mess. Unfortunately, there have been other situations where the AC is not working and as a customer I feel like I’m the burden on the employees. After a while you get toa situation and just stay sone where else.
Menginap 1 malam pada Mei 2024

10/10 Cemerlang

Bob

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Clean, quiet rooms
Menginap 2 malam pada Mei 2024

10/10 Cemerlang

Olivia

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mei 2024

6/10 Boleh diterima

Jessica

Tidak sukakan: Keadaan hartanah & kemudahan
Menginap 2 malam pada Mei 2024

4/10 Lemah

Brian, Long Island City

Pengembara perniagaan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
GSR charges premium prices because of its reputation as Reno's largest Casino but their service is anything but premium. I recently stayed a week there and had my 'please clean room' tag up for 3 consecutive days. Nothing was cleaned. When I asked for towels because I had run out halfway into my week stay, none came. I asked twice nicely. The third time I asked the front desk took pity on me and arranged for me to get some towels. Basically GSR is indeed the largest casino in Reno but their service is completely casino focused. They couldn't care less about the rooms. If you want a functional room that's been cleaned with towels: Motel 6 will do a better job than GSR does. I ended up cleaning my room myself because this hotel will not.
Menginap 8 malam pada Mei 2024
Respons daripada GSR pada 26 Mei 2024
We apologize that your stay was not exceptional. The proper management teams will be informed so we can better improve our guest service in the future.

10/10 Cemerlang

Michael

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Great everything was close bye.
Menginap 2 malam pada Mei 2024
Respons daripada GSR pada 26 Mei 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

8/10 Baik

Holly

Mengembara bersama keluarga
Our family stays here quite often because of the convenience and price. It’s a casino and like all casinos the cigarette smoke is horrible. Really wish a better ventilation system would be used. Check in always takes way too long, however check in staff has always been very friendly. LOVE the concert area. You can conveniently see from any seat. Outside area is clean, but Reno in general cater way too much to the homeless and a lot of tent cities. I wouldn’t venture out on a walk at night. This isn’t GSR’s problem and I believe they do their best to keep vagrants off the property.
Menginap 1 malam pada Mei 2024
Respons daripada GSR pada 26 Mei 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Cemerlang

Maria

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Mei 2024
Respons daripada GSR pada 26 Mei 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

8/10 Baik

Brian

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Prices were higher than what Expedia quoted.
Menginap 1 malam pada Mei 2024
Respons daripada GSR pada 26 Mei 2024
We apologize that your stay was not exceptional. Thank you for your feedback.

10/10 Cemerlang

Condarius

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mei 2024
Respons daripada GSR pada 26 Mei 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

2/10 Teruk

autumn

Pengembara perniagaan, Mengembara bersama keluarga
Drunk guy puking in the restaurant all over the place Valet parking is a joke even after you tip them 40 they still don’t want to preform there jobs worst experience so far would not recommend this place
Menginap 2 malam pada Mei 2024
Respons daripada GSR pada 25 Mei 2024
We apologize for the inconvenience. Your feedback will be addressed.

6/10 Boleh diterima

Brian

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mei 2024
Respons daripada GSR pada 26 Mei 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Cemerlang

Patrick

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I always enjoy staying at Grand Sierra and have been coming to this property two or three times a year and will continue to do so even though it’s a seven hour drive.
Menginap 4 malam pada Mei 2024
Respons daripada GSR pada 25 Mei 2024
Thank you for the wonderful review! We're here for you anytime.

10/10 Cemerlang

Jennifer T

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nice clean and convenient
Menginap 2 malam pada Mei 2024
Respons daripada GSR pada 25 Mei 2024
Your feedback is appreciated! Can't wait to welcome you back.

10/10 Cemerlang

Erika

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Loved it
Menginap 1 malam pada Mei 2024
Respons daripada GSR pada 25 Mei 2024
Wow, thank you for the perfect rating! We can't wait to host you again.

2/10 Teruk

Jason A

Pengembara perniagaan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Don’t let the initial low price fool you. They will nickel and dime you like crazy. I paid for my reservation in full during booking. Upon check in, I was charged $200 dollars for “deposits and resort fees” even though I paid the resort fees with my reservation. The room was hastily “cleaned” (bed was made, that’s it) and the room smelled of smoke. I didn’t even use any of the amenities or even the water bottles in the room. Upon check out, I was again greeted with another $100 charge for the “resort fees” and forced gratuity to the hlusekeeping staff. Protesting this solved nothing. I will be disputing the charges with Expedia/my bank and recommend against staying at the Grand Sierra.
Menginap 2 malam pada Mei 2024
Respons daripada GSR pada 25 Mei 2024
Thank you for your feedback.

8/10 Baik

Dorinda

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mei 2024
Respons daripada GSR pada 26 Mei 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Cemerlang

Madralynn

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Checkin was great. I wish I had gotten the name of our guest services lady. She was professional and very pleasant to speak with. Everything except the tear in the carpet and the view were great. I would have rather have been facing the other direction towards the mountains.
Menginap 1 malam pada Mei 2024
Respons daripada GSR pada 24 Mei 2024
Thank you for your positive feedback and for letting us know about the carpet! We look forward to having you stay with us again in the future.

10/10 Cemerlang

John

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I enjoy myself every time I stay at the GSR
Menginap 4 malam pada Mei 2024
Respons daripada GSR pada 25 Mei 2024
Thank you for the wonderful review! We're here for you anytime.

10/10 Cemerlang

Nancy

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mei 2024
Respons daripada GSR pada 25 Mei 2024
Thank you for the 5-star review! We're thrilled you enjoyed your stay.

6/10 Boleh diterima

Bahiye

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Mei 2024
Respons daripada GSR pada 25 Mei 2024
Appreciate your review. We're always striving to improve

10/10 Cemerlang

Bobi

Sukakan: Kebersihan
Menginap 1 malam pada Mei 2024
Respons daripada GSR pada 25 Mei 2024
We're thrilled to hear you had a 5-star experience! See you again soon.

8/10 Baik

Jacqueline

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Greeted with a glass on champagne was impressive. Separate elevator for each tower so have to be aware which one to get on. Was not advised we had to provide plate number to park in the lot. My husband happened to go get something from the car just in time as security was going to have car ticketed/towed. To obtain a parking pass he had return to the room to get identification. Which meant another trip up elevator to 24th floor and then back to vehicle to display ticket. Very annoying as this is an hour of our short evening in Reno. Enjoyed time at the pool which was an excellent space.
Menginap 1 malam pada Mei 2024
Respons daripada GSR pada 23 Mei 2024
We apologize for the inconvenience, We'll address the issues you've raised.

10/10 Cemerlang

Richard

Menginap 1 malam pada Mei 2024
Respons daripada GSR pada 24 Mei 2024
Thank you for your positive feedback! We look forward to having you stay with us again in the future.

8/10 Baik

Lisa

Menginap 1 malam pada Apr 2024
Respons daripada GSR pada 23 Mei 2024
Your feedback is appreciated! Can't wait to welcome you back.

6/10 Boleh diterima

Hannah

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan, kemudahan
We loved the service in the hotel! The entryway is stunning. The smell of cigarette smoke is kinda gross- but it is a casino so we were prepared for this- it was only bothersome when it wafted upstairs. We also had a mold spot on our ceiling and our allergies were certainly impacted for the duration of our stay. There are so many food options down stairs. The conference room areas are nice and seem well maintained.
Menginap 2 malam pada Mei 2024
Respons daripada GSR pada 22 Mei 2024
We appreciate your review. Your feedback helps us grow.

10/10 Cemerlang

Jerry

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great hotel. Didn't like the smoking in the casino.
Menginap 2 malam pada Mei 2024
Respons daripada GSR pada 22 Mei 2024
Thank you for the perfect rating! We can't wait to host you again.

8/10 Baik

Jerry

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Room was very nice
Menginap 2 malam pada Mei 2024
Respons daripada GSR pada 22 Mei 2024
We're so glad you enjoyed your stay! Your satisfaction is our priority.

8/10 Baik

Monica

Menginap 2 malam pada Mei 2024
Respons daripada GSR pada 23 Mei 2024
Thanks for sharing your experience. We'll use your feedback to enhance our offerings.

2/10 Teruk

Ken

Tidak sukakan: Kakitangan & perkhidmatan
Menginap 1 malam pada Mei 2024
Respons daripada GSR pada 23 Mei 2024
We apologize for any inconvenience caused. Any further information on your stay would be helpful so we may address it.

10/10 Cemerlang

Mark

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great room with easy self checkin and checkout.
Menginap 1 malam pada Mei 2024
Respons daripada GSR pada 22 Mei 2024
We're delighted you had a fantastic experience! Thank you for the glowing review

10/10 Cemerlang

Carol

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Stayed for business and it was clean and safe
Menginap 1 malam pada Mei 2024
Respons daripada GSR pada 22 Mei 2024
Wow, thank you for the perfect rating! We can't wait to host you again.

10/10 Cemerlang

Nancy

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Everything was nice but the food was too expensive
Menginap 1 malam pada Mei 2024
Respons daripada GSR pada 22 Mei 2024
hank you for your feedback. We'll use it to enhance our services.

8/10 Baik

Matthew

Mengembara bersama keluarga
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
The staff was slow at every restaurant, however it could have been due to overcrowding of guests. The restaurants, bars and stores inside were extremely over priced. Prices comparable to a Vegas setting, without the Vegas experience.
Menginap 2 malam pada Mei 2024
Respons daripada GSR pada 21 Mei 2024
We apologize that your stay was not exceptional. The proper management teams will be informed so we can better improve our guest service in the future.

10/10 Cemerlang

Sarah

Sukakan: Keadaan hartanah & kemudahan
Menginap 1 malam pada Mei 2024
Respons daripada GSR pada 22 Mei 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Cemerlang

Ashley

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kakitangan & perkhidmatan
All of the staff we spoke to were kind and helpful. Our room was a little dirty and when we called the front office they offered to come clean the room or put us in a different room. Besides the room and mess the stay was enjoyable.
Menginap 1 malam pada Mei 2024
Respons daripada GSR pada 21 Mei 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Cemerlang

Eduardo

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Exelente y recomendable próximamente regresare
Menginap 1 malam pada Feb 2024
Respons daripada GSR pada 21 Mei 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Cemerlang

Roberto

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
👍👍👍
Menginap 1 malam pada Mei 2024
Respons daripada GSR pada 21 Mei 2024
We're thrilled you had a perfect experience! Thanks for the 5-star rating.

6/10 Boleh diterima

John

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Dirty smelling room. Bathroom smells of mold. Dusty windows Fridge was frozen inside and did t cool properly
Menginap 3 malam pada Mei 2024
Respons daripada GSR pada 21 Mei 2024
We apologize for any issues you encountered. Your feedback is noted.

10/10 Cemerlang

Mouna

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Always clean and fun!
Menginap 2 malam pada Mei 2024
Respons daripada GSR pada 21 Mei 2024
Thank you for the 5-star review! We're thrilled you enjoyed your stay.

10/10 Cemerlang

Diane

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Clean, safe and convenient. All around a great property to stay at in Reno.
Menginap 1 malam pada Mei 2024
Respons daripada GSR pada 21 Mei 2024
Wow, thank you for the perfect rating! We can't wait to host you again.

8/10 Baik

keshni

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I liked everything except someone knocking inthe hotel room at 8am ?
Menginap 1 malam pada Mei 2024
Respons daripada GSR pada 21 Mei 2024
Thanks for taking the time to review us. Your comments are valuable.

10/10 Cemerlang

Janelle, Gilbert

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We enjoyed our three-night stay at the GSR! We were here for a gymnastics competition and this resort had everything we needed for a fantastic experience. The mobile check-in was easy and our room was available and ready early. The room was modern and clean. There were so many dining options (our favorite was the lobster roll at Chickies) and the Starbucks was lovely. We went to the pool everyday and the pool staff were fantastic. Will absolutely return!
Menginap 2 malam pada Mei 2024
Respons daripada GSR pada 21 Mei 2024
Thank you for the amazing feedback! We look forward to welcoming you back

10/10 Cemerlang

Deborah

Mengembara bersama keluarga, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Tidak sukakan: Keadaan hartanah & kemudahan
I booked a room with a bath tub for medical reasons. My reservation clearly said, two queens with a bathtub/shower combo. It clearly said bathtub. A bath is mandatory if I expect to sleep. Grand Sierra should never advertise a bath tub when there are removing them. What incompetence is taking tubs out of hotels!! My body has been through 44 surgeries. To sleep my muscles must be soaked in water. So last night, I never slept and cried in pain from spasms. They should refund my room 1205 for Sat night as it was not acceptable. DJ Simpson
Menginap 1 malam pada Mei 2024
Respons daripada GSR pada 20 Mei 2024
We apologize that your stay was not exceptional. The proper management teams will be informed so we can better improve our guest service in the future.

10/10 Cemerlang

Laura

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Staff was extremely nice! Loved our room!
Menginap 2 malam pada Mei 2024
Respons daripada GSR pada 20 Mei 2024
Thank you for your positive feedback! We're delighted you enjoyed your stay.

8/10 Baik

Stan

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Stay here a lot for work nice rooms good staff.
Menginap 1 malam pada Mei 2024
Respons daripada GSR pada 20 Mei 2024
We're honored by your positive review! Your satisfaction is our goal.