Hotel Dekat Regal Alamo Quarry

"First time I stayed at the Drury Plaza Hotel, and I was impressed! I traveled quite a bit in the US and usually stay at Hilton hotels. From now on, when visiting San Antonio, I will start booking my hotel stay at the Drury Plaza Hotel. Spacious and clean rooms, and great customer service! Great amenities!"

"We arrived at 2am. The front desk staff member was extremely welcoming and very helpful allowing us a late check out after arriving in the middle of the night. Very thankful."

"The room was not available Front desk was not adequately trained Unable to find another room on the property - we waited at least an hour as she was trying to find a room Front office manager said she was off and really didn’t need to take the call from colleague Lobby restroom was dirty - unusable Rec’d a generic email from assistant hotel manager Had to make reservations at another hotel and at this time have not been refunded"

"We had a bad check in experience after we were given our key card to our room, it was late at night and we go into our room and there were other guests sleeping in there which scared the crap out of me! Went back down to the front desk and told her what happened. She apologized and I don’t understand how they wouldn’t see that someone was in that room. They put us in another room, upgraded and gave us complimentary breakfast to apologize."

"Great staff! Very friendly! The hotel is a bit dated and my room was not cleaned one day, but overall a decent stay. "

"N/A"

"Very friendly."

"It was a good place to stay at!"

"Perfect"

"Excellent service"

"Excellent rooms with good amenities. Excellent breakfast every morning Good staff Excellent Hot hub."

"I had no hot water….. so cold morning shower. Then in the parking lot which I had to pay for …. My truck was broken into… broken drivers window and stuff stolen 3rd time this has happened at Hampton suite…. Never any other hotel!"

"Loved our room, bed was comfortable. The front desk lady wasn’t the kindest . No luggage carts to be found as we looked for hours to bring up a heavy luggage. The lady at the bar was the best as she found a cart for us. Swimming pool hand rail was broken as the hot tub rail which is dangerous. Only 3 lounges in the pool area no chairs. Washer and dryers are in a closet, could definitely have another set on another floor."

"Good experience overall. Room was clean and enough spacious. Minor concerns would TV not working properly. The breakfast was decent and it had plenty options."

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"Everything was in my room was clean , the staff was super helpful they helped me carry my bags to my room, Air Conditioning unit worked great it kept the room cool all night, I enjoyed my stay and would definitely stay here again!"

"Clean room and staff really good"

"It's okay"

"We booked a room for 5 people ( 2 adults , 3 children). The room has a king size bed and daybed with trundle. When we got there, there were no beddings and pillows for the day bed/trundle. When I asked the receptionist regarding the the missing beddings and pillows, she gladly gave me the missing items except for the pillows. She said that she couldn't find the pillow as of that moment, and she would just have it dropped off in our room. No one came and we ended up sharing the 4 pillows that...