Hotels near Palms to Pines Plaza West Shopping Center

"This hotel has really gone downhill. The bathrooms had black mold, the lights in the room didn’t work, the electrical system is poor, the a/c is so noisy, they don’t have a breakfast buffet anymore and the service in the restaurant at breakfast was understaffed. We sat at our table for 30 minutes before anyone even acknowledged us!! They don’t have a shuttle service anymore which was so convenient when we were headed to the tennis garden, so we ended up walking over because of the terrible traffic during the BNP Paribas Tournament. The staff had no idea how to get the tennis tournament on the television in our room which was really annoying. We were told the hotel was under new ownership so hopefully they will rectify these issues because the room rate is not worth the cost to stay with these current conditions!!"

"This place is like a gem in the city"

"All the amenities were great but the rooms/bathrooms need to be renovated. Too dated. On another note, The beds/pillows and bedding were very clean and felt very luxurious. They get a 5 star for that. "

"The room was very comfortable and had plenty of space"

"Quiet property. Beautiful setting. Clean pool and hot tub. Wonderful hospitality. "

"The room was clean however the shower floor was peeling and the air unit was older and loud. The entire hotel needs significant updating "

"Great location, multiple nice pools, spacious rooms, great gym, fun restaurant. "

"Loved the hotel overall. Love the larger rooms, it was very clean. We did not have a chance to check out the breakfast since we were gone before it opened. LOVE that they are not pet-friendly! You could tell, the rooms smelled nice! There is a stench in most places that allow pets. It is close to Wholefoods and Total Wine:) The hotel might want to give the young man who checked us in a little lesson in customer service. I hate to leave bad feedback, but he was so condescending and ornery, it was surprising that anyone would hire him for this job. He must be the manager's son or something. A few more gripes: One of the side doors would not open with the key card for all the days we were there (one more reason we had to interact with this guy at the front desk; it was not pleasant, and he obviously did not let anyone in maintenance know about the issue either.) The light bulb in the closet was burned out. Not the end of the world, but the cleaning staff should have noticed that too. Once we have our personal stuff in the room, we hate having workers in there, so we did not say anything until we checked out. Rooms facing 111 get a lot of traffic noise, even with the fan on high, you hear it. But overall, it was a great stay and we would book a room there again."

"This was a getaway for the holidays with my husband and in-laws. The hotel was well kept and good staff. Room was spacious and clean. Great bed! All in walking distance to shops, restaurants, local coffee and galleries. I would go back to the fun spot in the desert. "